Customer Service Manager

R ebecca Volcansek

**** ****** **. *****, ***** 75023 469-***-**** ***@******.***

Experience

JCPenney Corporate 2012- 2013

Merchandise Coordinator

• Assisted with the plans and launch of the Dockers & Haggar soft

shops in 500 storefronts nationwide

• Responsible for lot level item setup for division’s sub-category

• Manages price pacing flow chart

• Analyzes core metrics to optimize the customer’s experience

• Identifies, researches & resolves issues (ticketing, stock OH, pricing) by

maintaining communication with vendors, stores & distribution centers

• Manage product attributes

• Places orders according to buy quantities decided on by team

• Attend bi-weekly vendor meetings

• Orders and tracks samples and cost

• Works directly with team to organize, purge, and display all samples

• Prepares sample room for all Line Reviews with Chief Merchant

• Assists buyer with the preparation and proofing of necessary plans, materials,

data and reports for assigned tasks

• Prepares, maintains, and updates data, reports and records

Nordstrom 2011-2012

Advanced Technology Manager

• Managed and maintained over thirty luxury skincare brands

• Built and maintained strong vendor relationships to maximize business

results

• Managed and supervised the scheduling and execution of vendor

events and promotions

• Communicated business opportunities that include line performance, stock

levels and team motivation/recognition

• Supervisor on duty for an average of 10-15 cosmetic associates on the selling

floor

• Organized and held weekly classes with featured products to educate

customers

• Developed incentive programs to reward passionate associates

2

REBECCA

VOLCANSEK

Bank of America- Mortgage 2010-2011

Assistant Vice President/Foreclosure Specialist

• Ensured foreclosure actions on individual accounts were completed in a

timely manner, according to investor/insurer, state, and regulatory guidelines,

minimizing financial losses to the company

• Assisted in the development of procedures during the AOI Pilot Project

• Responsible for prepping and signing of all AOI, AOM, SOT documents,

while maintaining my portfolio

•Maintained my portfolio & grew it by 15%

Elizabeth Arden Red Door Spa- Dallas 2009 – 2010

Esthetician

• Demonstrated a high standard of customer service while being

courteous and attentive to clients needs

• Consistently strived to meet established service and retail sales goals

• Participated in promotional activity to build current guest loyalty and

attract new guests

• Proactively acquired new customers, maintained client cards and sent

notes to preserve existing customer relations

Gittings Portraiture- Dallas 2006 – 2009

Community Relations Manager

• Develop and maintain relationships, while working collaboratively with key

influencers and third-party organizations affecting client business

• Researched, recommended, and produced marketing materials – new sales

programs

• Maintained professional networking initiatives to source new client

business

• Organized charitable events to generate new revenue

• Provided CEO and branch owners with leadership and strategic

recommendations on opportunities

• Coordinated and negotiated with vendors to ensure orders were

processed in a timely manner, quality was maintained, and deadlines were

met

• Maintained electronic image archives for on-going use and historical

reference

3

REBECCA

VOLCANSEK

Gittings Portraiture- Dallas 2002 – 2006

Client Relations Manager

• Managed Executive, Corporate, and Celebrity clientele

• Consulted with clients to identify their wants and needs

• Provided valuable insights and recommendations to support my sales

initiatives

• Reviewed quality control of photographs and outgoing finished

presentation packages to assure quality standards

• Create high impact presentations to influence client action

• Responsible for all sales activity

Education

Texas Woman’s University Bachelor of Arts

Collin College Associates of Arts

Paul Mitchell Cosmetology

LICENSE

Esthetician Texas Department of Licensing & Regulation TX #1447537

Issued: October 28, 2011 Expires: October 28, 2015

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