Executive Assistant Customer Service

Constance Hull-Ousley

312-***-**** **********@***.***

Executive Support Project Management Customer Service Travel

Arrangements Calendar Management

Expense Reports Records Management Filing Systems Meeting

Coordination Database Management

Scheduling Research / Data Analysis Process Improvements Vendor

Relations Team Building Event Planning

- Qualifications Summary -

Trustworthy and quality-oriented Executive Assistant with many years of

experience and an exceptionally strong track record of success providing

executives with comprehensive administrative support enabling them to focus

on achieving strategic goals and corporate missions. Detail-oriented and

resourceful consummate professional who always maintains the highest level

of confidentiality and who places a premium on time-management,

organization, accuracy, and efficiency. Friendly and positive team player

and natural leader with excellent communication and interpersonal skills to

easily establish trusting rapport with individuals at all levels.

- Professional Experience -

Executive Assistant/Special Assistant, Chicago Public School, Chicago, IL

October 2012- PRESENT

Provides superior executive administrative support to the Chief Executive

Officer at this company offering educational opportunities for over 400,000

children in inner-city schools. Provides 80% heavy scheduling/calendar

management to assure attendance at meetings both inside and outside of the

district to include: Chiefs of Schools, Principals, and Funders. Event

planning for large scale meetings to ensure venue, catering, audio and

visual logistics are included. Approve expenses related to purchases via

Oracle System. Arranges and sorts mail for CEO office, response to emails,

first-class mail and main telephone line for CEO Office. Reconciles

expense management process, and schedules and facilitates administrative-

focused meetings.

Executive Assistant/Special Assistant, Chicago Public School, Chicago, IL

January 2012- October 2012

Provided superior executive administrative support to the Chief Education

Officer at this company offering educational opportunities for over 400,000

children in inner-city schools. Provided 80% heavy scheduling/calendar

management to assure attendance at meetings both inside and outside of the

district to include: Chiefs of Schools, Principals, and Funders. Event

planning for large scale meetings to ensure venue, catering, audio and

visual logistics were included. Approved expenses related to purchases via

Oracle System. Arranged and sorted mail for CEdO office, respond to

emails, first-class mail and main telephone line for CEdO Office.

Scheduled and facilitated administrative-focused meetings.

Executive Assistant, CCC Information Services Inc., Chicago, IL 2000 -

2011

Provided superior executive administrative support to the Executive Vice

President and Chief Technology Officer at this company offering technology-

based solutions for the automotive claims and collision repair industries.

Provide comprehensive schedule/calendar management to coordinate workflow,

ensure all deadlines are met, and ensure appropriate tasks are delegated.

Created filing/storage systems to organize confidential data. Authored

internal and external correspondence, arranged mail in priority order, and

processed replies to emails. Analyzed data and created monthly status

report for company-wide distribution. Scheduled and facilitated

administrative-focused meetings.

. Honored with the "Spot Award" for employees who consistently go above and

beyond their stated job duties

. Updated the procedural manual and ensure departmental compliance with the

Sarbanes-Oxley Act

. Known as the "go-to" person for solving problems or for answering

questions about the latest technologies

. Updated mailing, phone, and internal mail databases for the entire

technology group

. Scheduled meetings, secure meeting facilities, create meeting agendas,

and transcribe accurate meeting minutes

. Coordinated domestic and international travel logistics, create trip

itineraries, and process trip expense reports

. Facilitated the new employee on-boarding process by ensuring

workstations, hardware, software, phones, mailboxes, usernames/passwords,

and security badges are ready upon employee arrival

Also served as the Executive Assistant to the Division President at Harris

Trust and Savings Bank in Chicago, IL.

- Education and Certifications -

Associate in Applied Science - Robert Morris College

- Professional Memberships -

International Association of Administrative Professionals (IAAP)

- Technical Skills -

Microsoft Outlook, Word, Excel, PowerPoint, and Visio Lotus Notes 8.1

Internet Research and Navigation

SQL Server Oracle Purchasing System Primavera TeamPlay Project

Management Software Taleo

Contact this candidate