Customer Service Representative

John Cornelius III

**** *** ******

Adkins, Texas 78101

Home 210-***-**** Email ******@*********.***

Effective In Customer Service Representative, Call center experience, Data entry, typing 35 wpm

Galloway Research Service 4751 Hamilton Wolfe Rd Ste 100, San Antonio, Texas 78229

1-210-***-**** November 28, 2012 to Present Veronica Pang

Market Research Interviewer: Accurately gathered and recorded consumer and businesses’

opinions in polls for the purpose of market research. Called from call center to conduct

surveys and opinion polls.

QVC 9855 Westover Hills, San Antonio, Texas 78251 1-877-***-****

June 14, 2001 to February 10, 2007 Frank Gonzalez

Customer Service : I

NPUT AND VERIFY ON LINE DATA, PROVIDE RELEVANT OFFERS, UP SELLS PRODUCTS AND

SERVICES, CROSS SALES, ANSWER CUSTOMER QUESTIONS AND MAKE OUTBOUND CALLS TO CUSTOMERS TO RELAY

ROUTINE INFORMATION OR COLLECT SURVEY DATA ROJECT AN ENERGETIC ATTITUDE, WARM WELCOME AND POSITIVE

.P

IMAGE over the phone. DENTIFY THE CUSTOMER STYLE, IN ORDER TO PROVIDE PERSONALIZED SERVICE AND OFFER

I

MOST RELEVANT CUSTOMER PROMOTION AND RESOLVE CUSTOMER NEEDS AND REQUESTS Issued credits,

.

THE

resolved customer disputes and issues.

Team Assistant: Assisted supervisors in preparing handouts for team members using Microsoft

Word and Excel, phone monitoring, informed team of quality guideline changes, prepared reports

on call statistics

Product Information: Informed customers of description of products, performed searches for

products not

found by other departments, used all available resources to conform with one call resolution.

Red Cats USA 3150 Pat Booker Rd, Universal City, Texas 78148 1-210-***-****

September 1, 1998 to August 13, 2000 Bill Hamilton

Sales Associate: Processed clothing orders from customers, assisted customers in size, color

and availability of catalog items, navigated five operating systems.

Customer Service Representative: Processed returns, exchanges, change of address and wrong

item received, contacted customers to arrange payments on accounts 30 to 90 days delinquent.

Education

Bandera High School, Bandera Texas

Diploma

References Pasteur Gerald Ripley, 5626 Randolph Blvd #1, San Antonio, Texas 782**-***-***-

4372

Joyce Nelson, 12007 Lilac Blossom San Antonio, Texas 78247 210-***-****

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