Charles M. Burzalow Page *

** ***** ****, **. **, Dracut, MA 01826 978-***-**** acci1p@r.postjobfree.com

PROFILE

A unique combination of artistic, writing, and technology skills. Innovative problem solver, produces clear, usable,

illustrated technical, end-user, and sales documentation. Manages complex projects, rapidly creating and customizing

materials using a wide variety of tools. Meets tight deadlines for multiple projects. Works directly with software code,

databases, hardware, Web, electronic schematics, and mechanical drawings and equipment.

Strong interpersonal skills in business process analysis and end-user interaction for creating market requirements and

technical system specifications, including Agile development environments. Excellent interview skills with developers

and engineers to abstract and express features and benefits. Able to experiment and formulate examples and bridge

language and culture differences.

Experienced in numerous industries: computer-aided design, computer data warehousing, financial modeling, enterprise

systems, medical instrumentation, image processing, semiconductor manufacturing, electronics assembly and test,

metalworking, optics, chemicals, telecommunications, and magnetic and infrared sensing.

Output includes advanced technical user guides, websites, and online help systems; document and software interface

design; training materials and tutorials; localization; contract, proposal, and promotional copywriting and layout.

Adapts to employer preferences for format and media authoring programs through familiarity with a wide variety of

applications, and rapid mastery of advanced features. Able to work independently and with remote locations.

EXPERIENCE

Allegro MicroSystems / Sanken Electric, Worcester, MA; 2003 to 2014; Senior Technical Writer

• Created and maintained over 1000 highly technical illustrated sales datasheets, published articles, user guides, and

application notes for multinational analog and digital semiconductor integrated circuit manufacturer, used advanced

page layout, CAD, and illustration (original graphics and photography) techniques greatly reducing file size; designed

templates allowing efficient mass updating of all documents for legal and format convention changes; supported

libraries with hundreds of source illustrations and charts for sales and engineering to incorporate in their documents

In a rapidly changing market, provided quick-turnaround, high quality illustrations, presentations, and technical

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materials; particular contribution was supporting Japanese parent corporation diversification into international markets;

supported emerging design and sales groups in Europe, India, China, South East Asia, and South America

Created complex animations and detailed electrical schematic and mechanical application illustrations for public

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website, contributed especially to market acceptance of innovative Hall effect sensing IC products

Created and deployed extensive Web-based HTML help systems for internally developed sales management software

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systems, Sitecore website content management system, and candidate and agency human resource systems

Rationalized documentation and specifications of mechanical and thermal characteristics to meet an explosion in

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product physical types from a few to dozens, introduced metric and geometric methods for product dimensioning,

product-specific figures and variant ordering tables, field service support product orientation guides, and installation

and use of semiconductor manufacturing equipment; set working documentation standards for company but with

flexibility for preferences of engineering and marketing to be implemented in each case

Teradyne Corporation (formerly GenRad), Westford, MA; 2000 to 2002; Technical Writer

• Created hardcopy, hyperlinked PDF, and online help covering complex hardware and software for networked electronic

in-circuit device and functional board test instruments, x-ray inspection systems, and thermal processing stations; for a

new acquisition, in half a year created over forty books with over 3000 pages and 1000 figures, including schematics

and full CAD models, developer guides, and API function references

• Wrote procedures for installation, field service, training, and manufacturing; in one case, helped retain our largest

customer by enabling customer maintenance of key components; after my documentation set became available, the

service team won a national electronics association quality award and the group qualified for acquisition

• Developed assembly drawings for complex electromechanical systems; one example cut process time from almost a full

day to minutes for field disassembly of a safety shield with over 300 interlocking parts

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Charles M. Burzalow Page 2

25 Tobey Road, No. 51, Dracut, MA 01826 978-***-**** acci1p@r.postjobfree.com

Teradyne Corporation (formerly GenRad) (continued)

• Programmed a library of PERL and DOS scripts that converted LabWindows/CVI and LabVIEW integrated online help

to FrameMaker and Interleaf, and Interleaf to FrameMaker, saving hundreds of hours for manual conversion; used

PERL scripts to generate both FrameMaker and online command reference documents from a single source database

• Provided crucial assistance in securing an order for over 100 test systems by analyzing the C++ code and expanding

documentation to cover all use cases, eliminating programming confusion that had threatened the contract

• Supported marketing efforts for rapid product development by creating design and build phase documentation

• Team maintained more than 80 legacy manuals implementing Total Quality Management (TQM) processes

W ood Associates, Dracut, MA, 2000 to 2003 (contracting as technical writer)

• Internet messaging security, firewall, and proxy server design, deployment, and user manuals and marketing materials

• Wireless broadband communications system engineering and equipment installation and specification manuals

• Voice mail system user manuals, quick reference cards, system installation and administration guides

• Medical records database system proposals

• Edited international scientific contributions, government contract proposals, and patent submissions for advanced

semiconductor materials research, chemical processes, and weapons systems

Parametric Technology Corporation, Waltham, MA; 1999 to 2000; Technical Writer

• In a period of two months completed a 400-page user manual for new product, an advanced computer aided design

system working from developer notes and interactive testing; manual presented in hardcopy and hyperlinked online

format; included processed screen shots and line drawing charts and procedures; reduced customer service calls more

than 50%; reduced disk space for online help by 90%; earned Achievement Award

Internationalized wide variety of materials; improved design reduced time and cost of localization by 60%

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Created tutorials, training materials, and online help and context-sensitive help systems in WinHelp4 and HTML help

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format as well as sites with linked HTML pages; developed sample automated demos

Planned and performed conversion from WinHELP4 to HTML including context-sensitive help, executed conversion in

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two weeks, composed own system management toolset using PERL and DOS

Maintain schedule of variety of deliverables under tight deadlines including multiple projects and tasks of a

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developmental nature, conceptualizing the documentation plan, and specifying tool sets and resources

Applied Insurance Research, Boston, MA; 1998 to 1999; Technical Writer

• Provided commercial copy and technical writing, chart and graphic composition, large document editing and

production, style guides, proposal and correspondence editing, policies and procedures, multimedia exhibition slide

shows for financial data warehousing and simulation modeling service and software manufacturer

• Created hard copy user manuals, installer and developer manuals and data dictionaries, online help, web-based FAQs,

and sales collateral for several complex financial data analysis programs

• Developed intranet hyperlinked FAQs and glossaries that integrate financial, statistical, software, and commercial

terminology, and intranet product help for developers and analysts

W ood Associates, Dracut, MA, 1998; (contracting as technical writer)

• Developed user technical documentation for implementation and use of instant messaging (IM) systems for commercial

enterprise level deployment

• Prepared developer documentation including UML charts for an Internet database system that used Java, EJBs, JSP,

XML, XSL, and WebLogic to provide self-service browser and voice recognition access to human resources records

• For a major manufacturer, developed training materials for implementing their Web-based SAP procurement system

• Designed website for online version of medical products magazine, wrote user manual for website creation system,

produced technical and commercial proposals and business plans for medical Internet systems provider, produced

graphic text elements, animated GIFs, complex image maps, quality control and testing

• Created Web advertisements including copy writing, photograph processing, graphics creation and Web adaptation,

product pages, website design, conference and exhibition displays, automated pricing programs for telemedicine

manufacturer, electronic commerce systems integrator, estate jeweler, and travel agency

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25 Tobey Road, No. 51, Dracut, MA 01826 978-***-**** acci1p@r.postjobfree.com

RSA Group, Newton, MA; 1997 to 1998; Research support

• Enterprise software functional block diagrams, specifications, system reviews, and process flow diagrams; logical

models, entity-relationship diagrams

• Conference and exhibition and office floor plans and specifications, promotional materials, study publication design,

graphics design, Web page design

General Scanning, Bedford, MA; 1995 to 1997; Marketing support

• Industrial design of electromechanical printers, schematics and graphics for proposals and marketing collateral. Wrote

and illustrated software user and system administration guides, product process flow charts and TQM, QFD, and QA

diagrams, ISO-9000 manuals, and manufacturing instructions

• Managed translations into foreign languages

W ood Associates, Dracut, MA, 1992 to 1995; (contracting as technical writer)

• Wrote and illustrated software user and system administration guides, ISO-9000 manuals and manufacturing guides

• Developed interfaces, presentations, and on-line help, spreadsheet productivity macros, and user help documentation

and seminars

General Signal Corporation (formerly GCA and Drytek), Andover, MA; 1988 to 1992; Marketing and technical writer

• Developed manufacturing assembly manual for assembly migration to Ultratech site

• Wrote technical articles, presentations, sales collateral, advertising, and press releases

• Wrote and administered complex technical proposals and contracts for capital goods installations

• Developed technical acceptance procedures and tests to adapt to Pacific Rim customers

• Designed trade show booths, composed display graphics text and layout, and floor scripts

• Styled bulletins and advisories for non-native English speaking sales and service staff

• Developed programs and presentations for foreign customer visits to factory and user groups

• Introduced desktop publishing, CAD, and spreadsheet and database computer applications

• Performed legal research and wrote manuals for international business procedures

Eaton Corporation, Washington, DC; 1984 to 1988; Administration

• Created corporate-wide policies, procedures, seminars, and three newsletters on economic and regulatory issues

distributed to over 50 international locations

• Prepared and presented testimony to government agencies

• Participated in writing and editing manuals and position papers for national associations

GTE Corporation, Washington, DC; 1983 to 1984; Administration

• Prepared and presented technical materials, commercial reports, and license applications to government agencies

• Created corporate-wide policies, procedures, seminars, and a newsletter

U.S. Department of Commerce, Washington, DC; 1975 to 1983; Management intern, administrator, specialist

• Created source and user documentation for foreign contacts computer database

• Researched and wrote policy papers and correspondence for top-level officials

• Supervised correspondence team advising companies on complex trade regulations and FOIA, implemented training

and procedures that completely eliminated response backlog

• Prepared and presented seminars to business community

• Developed and maintained accounting systems for balancing strategic materials shipments

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25 Tobey Road, No. 51, Dracut, MA 01826 978-***-**** acci1p@r.postjobfree.com

APPLICATIONS and OPERATING SYSTEMS

TEXT AND LAYOUT: InDesign, FrameMaker, MS Word, QuarkXpress, PageMaker, Interleaf, Acrobat, Emacs

ONLINE HELP: RoboHelp HTMLHelp, HTML Help Workshop, various HTML editors, RoboHelp (WinHelp), WinHelp Workshop

WEB: Various website managers and utilities including Sitecore, Dreamweaver, and Homesite, Cold Fusion, FrontPage, WebHelp,

IIS, ASP, JSP, WebLogic

GRAPHICS PROCESSING AND ILLUSTRATION: Illustrator, Autodesk Inventor, AutoCAD Mechanical Desktop,, AutoCAD, PhotoShop,

Flash, PowerPoint, Visio, Silverlight, Fireworks, Paint Shop Pro, CorelDraw, Image Ready, Image Composer, Animation Shop,

Media Composer, ScreenCam, Shockwave, Painter, Pro/Desktop, Pro/ENGINEER, SolidWorks, DesignCAD, Quicktime

DATABASE AND ANALYSIS: SourceSafe, Sitecore, SAP, Star Team, Access, Paradox, Ingres, Oracle, Excel, Lotus 1-2-3, Notes,

FORTRAN, SQL Server, SPSS, SAS, StatPac, Maple, Matlab

OPERATING SYSTEMS: Windows (PC) up to current, Windows NT, UNIX, Mac OS, AS400

PROGRAMMING LANGUAGES: HTML, CSS, Java, JavaScript, PERL, Python, DHTML, Visual Basic, VBScript, C++, XML, XSL,

XHTML, VBA for Access, UML descriptive language

EDUCATION

Princeton University, Princeton, NJ; 1974

B.A.

George Washington University, Washington, DC; 1982

M.B.A.

SECURITY CLEARANCE (LATEST): Top Secret

PROFESSIONAL COURSES: Technical writing, programming, product marketing, environmental technology, and sales presentations

PROFESSIONAL MEMBERSHIPS: Society for Technical Communication

Contact this candidate