Customer Service Technician

Location:

Posted:

February 05, 2014

Clyde Tony Sanders

******@*********.***

LIC#S536 1185 9281

PROFESSIONAL SUMMARY

Hired 04/03/78 as term employee by Illinois Bell; made permanent employee after 6 months; held various clerical and

delivery driving titles until transferred to work in field in 1990; held titles of Customer Service tech, OCS official

services tech, and most recent and retirement under cable splicing tech on 02/11/2011.

PROFESSIONAL EXPERIENCE

Illinois Bell 04/03/78 – 06/02/82

Operator Services, Operator

Researched and reviewed correct listing in paper records for customers

Ameritech

Light Supplies, Delivery Driver 06/03/82 – 10/04/90

Provided timely service in logistics to company locations

Ameritech

POTS lines, Business & Residential Installation and Repair 10/04/90 – 07/11/00

Secured an available dial tone for subscribers

SBC 07/12/00 – 08/01/06

Official Communication Services, OCS Technician

Worked in intercompany facilities acting as the Voice Data LAN technician

DOG Technician Digital Operations Group 08/02/06 – 10/02/07

Tested and turn up and maintenance of DS1 and DS3 circuits, as well as Ring

ATT

Cable Splicing Technician, Fiber and Copper Slicer 10/03/07 – 02/11/11

Specialized in maintenance turn up of Fiber regen huts, RT Remote Terminals with Litespan 2000, Fugitsu

FLM, OC3, OC192, backup power rectifiers, Fiamm Enersys Batteries at company owned remote terminals,

Customer premise and cell sites

EDUCATION AND PROFESSIONAL DEVELOPMENT

Certified Illinois Bell Pole climbing and ladders

Basic Installation and Repair Management Dry cell Batteries Midwest Battery Testing

Single Dispatch Training Fiber Splicing Midtronics Test equipment

Hi Cap Test Turn up VRAD Video Access Ready Device Light Meters

Breakdown Test set 7330 Test Turn up Acceptance OTDR

I was part of the Uverse build team in various duties; Engineer Assistant providing support for Right of way and

easement rights holding current notary public title; provided footage and DB loss from VRAD and RT to central

offices and drew up prints for pair bonding for plant facilities.

HONORS AND AWARDS

Numerous customer accommodations as well as extensive certificates of completed training classes

Years of perfect attendance awards that can be scanned and forwarded upon request