Human Resources Management

Wendy Gordon

904-***-**** **********@*****.***

Frisco, TX 75035

Human Resources Business Partner

Highly skilled and knowledgeable HR Professional with extensive experience

identifying and meeting large-scale client needs, resolving employee

conflicts and implementing innovative organizational development methods

that align with strategic objectives and improve performance. Proven

ability promoting employee growth, managing training programs, creating

effective conflict resolution strategies and maintaining productive working

environments.

Outstanding leadership and communication skills with expertise providing

employee guidance on new policies and procedures and building relationships

at all organizational levels.

Education & Professional Development

MS in Human Resources Development, Villanova University, Mar 2012

PHR Certified, January 6, 2012

Value Offered

Change Management Organizational Development Talent Acquisition

Process Improvement Training & Development Strategy

Project Management Policy Implementation Consulting

Career Highlights

. Strategy- Leveraged technology and metrics to develop and execute a

strategy to meet 100% of workforce planning initiatives during reduction

in force.

. Employee Relations-Provided face to face contact needed to resolve

sensitive employee issues, including terminations and investigations.

Partnered with senior business leaders to deploy business initiatives

and improve employee satisfaction.

. Organizational Development- Managed a comprehensive training program of

more than 180 certification requirements for 200 employees, increasing

critical skills and qualifications by 50% and resulting in lean

operations.

. Change Management- Created specific change management plans in line with

the training and orientation of employees. Utilized metrics to monitor

and evaluate organizational performance after implementing the change

management process.

. Process Improvement- Streamlined processes within the human resources

department, efforts led to zero requirement concerns during the annual

corporate audit.

. Project Management- Utilized exceptional communication skills to

collaborate with colleagues from various countries to manage over 30

projects; interacted with key departments to establish measures of

success and improve international relations.

Professional Experience

Lender Processing Services April 2012- August 2013

Senior Training and Development Consultant/Training PM

Led and supported the strategic and tactical efforts in the design,

development, implementation and management of training programs. Used

strong presentation and facilitation skills to facilitate biweekly

stakeholder engagement meetings and maintain strong customer relationships.

Facilitated over 100 virtual and live training engagements, promoted to

team lead within 7 months. Attended key client meetings to understand

business requirements and provide consulting. Established positive client

and employee relations in key areas and maintained "pulse" of the client

relations environment. Developed Strategic relationships with various

department heads, which significantly facilitated communication and problem

resolution capabilities within the organization. Employed outstanding time

management and resource allocation skills to manage multiple tasks while

maintaining a strong quality focus.

Management and Training Corporation

Nov 2011- April 2012

Human Resources Manager

Primary HR business partner supporting the center director, four directors

and seven managers. Developed comprehensive and strategic Hr solutions that

improved organizational performance. Provided communication of human

resources policies and procedures to managers and employees using a diverse

set of platforms. Partnered with directors to develop performance

improvement plans that were aligned with changing organizational goals.

Conducted one-on-one meetings with key customers to understand their needs,

provide consultation and conduct progress checks. Facilitated Employee

Preference Survey results, distribution and action planning for key

customer areas.Formed strong relationships with stakeholders to assess

performance needs and make strategic learning and non-learning

recommendations to enhance organizational performance. Conducted one on one

meetings with the executive team and Hiring Managers to map out the current

state of their recruiting processes.

U.S. NAVY, June 1999- May 20

HR Business Partner-Operations and Training

Primary business partner to executive leadership supporting training and

organizational development. Delivered organizational development services,

leadership education and inclusion initiatives for the U.S Navy.

Spearheaded a management training program to familiarize junior managers

with workforce planning initiatives through the optimization of HRIS and

LMS Technologies. Developed current state map and conducted follow on

meetings to review gaps, metrics and desired state models. Well-known

amongst leadership as a transformational change agent, promoting team-

building; used advanced listening and relationship building skills to

promote an environment of cohesiveness. Actively drove the talent

management process by maintaining relationships with stakeholders and

consistent evaluation and analysis of workforce metrics. Provided

leadership coaching and consulting related to employee relations,

Organizational Development (OD) and Training.

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