Customer Service Supply Chain

Steven R. Bell - MBA

** ******** ****** **** ********, New Jersey 07981 H: 973-***-****

*********@***.***

summary

Experienced supply chain and logistics professional with extensive

background in clinical supply, international trade, global distribution

strategy, demand/supply planning, inventory management and supply chain

optimization. Experienced department head with responsibility for the

management of five departments including; demand planning through

fulfillment, and the management of 50+ employees. Experience includes;

purchasing and vendor (CRO) management, transportation and freight

management, import/export operations, international trade compliance,

supply chain improvement and multi-million dollar budget responsibility. A

valued partner with Clinical Trial Operations, Global Regulatory Affairs,

Quality Assurance, Global Trade Compliance, CROs, Logistics Providers and

Clinical Sites. Directs projects from conception to completion.

Accomplishments

Merck REsearch Laboratories - Summit, New Jersey

Senior Specialist - Logistics, 2008 - Present

Global Depot Strategy

. Developed a methodology for the assessment of utilizing country depots

vs. direct-to-site shipments as part of the clinical trial distribution

network. The program identifies opportunities for improving service

levels while reducing costs at the same time.

. Implementation in eight countries results in savings of $8 million

annually while improving on-time delivery by approximately 8%.

COLD CHAIN DISTRIBUTION MANAGEMENT

. Created and implemented a holistic, global cold chain distribution

program with requirements of; eliminating temperature deviations,

reducing costs, and promoting environmental conservation. The program

included identifying and implementing re-usable shipping containers,

programmable/re-usable temperature monitors, and integrating with

appropriate freight and handling services to optimize the cross-

functional process.

. Implemented globally in collaboration with; Country Clinical

Operations, Global Logistics, Quality Assurance, Global Clinical Supply

Planning and the CROs.

. Resulted in 20% reduction of temperature excursions, $13.9 million in

savings and reduced waste by 3 million tons annually.

. Awarded Merck Chairman's citation in 2010.

DISTRIBUTIOn PLANNING

. Developed a "Distribution Planning" tool and process to create the

distribution strategy and optimize the distribution channels for

individual clinical trial protocols. Elements of the planning tool

include; distribution channel planning, distribution timelines, country

regulatory filing timelines, cold chain management requirements,

international trade requirements (product specifications, HAZMAT,

controlled substance, importer of record, invoice declarations, INCO

terms, brokers, HTS codes and valuations), international documentation

and shipping requirements.

. Implemented distribution planning process collaboratively with; Global

Clinical Trial Operations, Global Logistics, Clinical Demand Planning,

External Networks and the CROs.

. Manage 20+ employees in the function of distribution planning.

INVENTORY MANAGEMENT

. Designed a holistic approach to clinical supply inventory forecasting

and management through the clinical supply distribution network.

Elements included; statistical models for determining clinical demand,

optimizing the inventory management through the supply chain, reducing

stock-outs, improving service to a 95% on-time delivery, and minimizing

re-supply while maintaining economic inventory levels.

. Implementation in progress. Stakeholders included; Clinical Demand

Planning, Clinical Supply Planning, Global Logistics, Clinical

Manufacturing, External Networks and the CROs.

International Trade Management

. Developed, implemented and maintained a successful customs valuation

program. Brought all costs together to determine VCP for clinical

finished good kits. Results included reduced number delayed shipments

due to valuation in challenging countries. Implemented program in

collaboration with Clinical Demand Planning, Clinical Supply Planning,

Manufacturing, Packaging, External Networks, Global Logistics, Trade

Compliance, Tax and Clinical Operations.

. Developed and implemented export compliance program. Activities

included; documentation and process flow alignment at satellite

offices, HTS and ECCN declarations, AES filings, freight forwarder

management, USDA and FDA certifications, and a continuous improvement

audit program. Results included improvement of trade compliance

requirements and faster shipping times.

Schering Plough Research institute - Kenilworth, New Jersey

Distribution Planning Manager, 2007 - 2008 (Contractor)

country requirements database

. Managed clinical trial country database for 60+ countries. Information

included; country depot contacts, broker contacts, clinical trial

contacts, shipping information, labeling information, international

regulatory requirements, import/export documentation, and approval

timelines for health authority, investigational review board, ethics

committee, import licensing, transportation and customs clearance.

. Collaborated with Country Clinical Operations in 60+ countries for

scheduled database maintenance.

. Integrated into distribution planning tool and process.

The Great Atlantic & Pacific Tea Company - Montvale, New Jersey

Director - Supply Chain, 2006 - 2007

. Supply Chain Management: Managed transition of direct-to-store

delivery process from category management to supply and logistics.

Created cross-dock program between vendors and third party logistics

provider. Partnered with vendors and store operations to implement

direct-to-store deliveries generating approximately $2.5 million in

savings annually.

. Business Analysis: Developed methodology for maximizing supply chain

savings by targeting high volume merchandise and optimizing pallet

configurations. Methodology included analyzing and stack-ranking sales

data by product line and SKU. Pallet optimization included applying a

linear programming tool to create the most cost effective pallet

configurations and maximizing pallet through-put to the stores.

. Process Documentation & Training: Wrote policies and procedures for

supply and logistics, category management, store operations, stores and

vendors. Trained affiliated stakeholders on all procedures to

transition management of store deliveries to the supply and logistics

department. Trained internal departments on their roles for maximizing

service to stores, while minimizing supply chain costs. Trained

analysts on methodologies for maximizing cost effective deliveries.

Croda, Inc. - Edison, New Jersey

Manager - Global Logistics and Sales Administration, 2000 - 2006

. SAP Implementation: Directed sales and distribution module for SAP

implementation. Managed system configuration, data for transition and

training of employees. Set up quality notification system, which

involved configuration and training across customer service, quality

assurance, sales administration and shipping. Set charter for process,

cross-functional requirements and defined employee's roles and

responsibilities. Implemented system successfully on target date.

. International Trade Compliance Improvement: Created regulatory

compliance team and identified areas to improve, including harmonized

tariffs, NAFTA certificates, FDA classifications, export license

requirements, denied party list verification and TSCA reporting.

Aligned company with governmental regulations, and expedited import and

export supply chain movements.

. Logistics Integration: Developed proposal to integrate sales

forecasting, production planning, international trade, customer

service, and traffic management into one global logistics group.

Implemented proposal to set up the global logistics department in a GMP

environment. Recruited, hired and trained staff. Transitioned

functions with no interruptions in service level. Completed project on

time and on budget.

. Performance Monitoring: Developed productivity monitoring system with

order volumes, order line-item volumes, phone call volumes, credit

processing, invoicing accuracy and order and shipment accuracy.

Collected and published statistics monthly. Brought sense of

accomplishment to group from high volume of work. Motivated group and

brought more attention to success rates, which encouraged the group to

focus. Reduced order error rate to 0.25%.

. Inventory Management: Responsible for purchasing, importing and

managing approximately $2.0 million in finished goods inventory.

Analyzed inventory to sales performance metrics and developed

methodology to reduce inventory carrying costs by 10% while improving

service levels to customers to 95%.

General Chemical - Parsippany, New Jersey

Manager - Customer Service, 1998 - 2000

. Export Supply Chain: Developed flow chart for export order processing

and time line objectives. Contacted four main steamship lines and

secured guarantees to process paperwork within 48 hours of vessel

sailing. Guaranteed 24-hour turnaround on paperwork after receipt from

steamship lines. Ensured 24-hour turnaround on credit decisions.

Notified plant of export orders within 24 hours. Proactively

communicated order status to customers to build their confidence.

Managed customer expectations with respect to order fulfillment times.

Measured order process metrics and decreased shipping time to 14 days.

Reduced time to provide export documentation to customers to five days.

. Pricing and Billing: Analyzed tasks of customer service

representatives and calculated manpower equivalent needed to perform

pricing management and billing functions separately. Created pricing

and billing administrator position. Provided employees with focus, and

aligned activities with skill sets. Increased productivity by 25%.

Improved pricing and billing accuracy by 15%.

ADT Security Services - Parsippany, New Jersey

Manager - Strategic Sales, 1995 - 1998

. Consulted daily with national account managers and customers to develop

pricing strategies and financial arrangements for multi-million dollar

accounts. Balanced profit margins, ensured customer satisfaction and

grew market share.

. Collaborated in sales negotiations as financial representative in team

selling environment. Provided recommendations to upper management for

general pricing strategies to ensure enhancement of shareholder value.

. Developed comprehensive cost analysis process to manage customer

profitability. Held responsibility for budgets, strategic plans and

compensation planning for National Account Division.

Monroe Systems for Business - Morris Plains, New Jersey

Manager - Customer Service and Logistics, 1992 - 1995

. Managed field dispatch and customer service centers. Planned,

chartered and developed both departments. Staffed and trained employee

. Member of JDE implementation team. Responsible for financial system

and field service dispatch system.

Dun and Bradstreet - Murray Hill, New Jersey

Manager - Strategic Planning, 1987 - 1992

. Developed and coordinated strategic plans for six business units.

Analyzed and reported market position with respect to competition.

Developed financial and strategic reporting process. Created financial

plans for new product launches. Managed budgets and financial planning

and analysis.

Trammell Crow Company - Pine Brook, New Jersey

Financial Analyst, 1986 - 1987

. Instituted credit analysis program and prepared credit approvals.

Prepared monthly financial statements.

education

Eastern Michigan University - Ypsilanti, Michigan

M.B.A., Finance - 1985

University of Michigan - Ann Arbor, Michigan

B.A., Economics - 1983

HONORS AND AWARDS:

Croda. Inc. Spirit Award

2010 Merck Chairman's Award

PROFESSIONAL AFFILIATIONS:

International Customer Service Association, Chemical Chapter Service

Manager's Group

COMPUTER SKILLS:

Microsoft Office

Case Wise database

Avenue

SAP

J.D. Edwards

AS400

Programming and systems integration

PROFESSIONAL DEVELOPMENT

VIB Clinical Conference, 2009 - 2012

SAP, 2003

International Trade Regulations, 1998

Supervisory Skills, 1996

Customer Service, 1995

Project Management, 1990

Database and Systems Development, 1989

Contact this candidate