Customer Service Manager
Resume:
Cassandra Conro
Carol Stream, Il 60188
******.*****@*****.***
June 2013-Present
District Manager-Northeast Region, Chiro One Wellness Centers Oakbrook, Il
Oversee 10 clinics, 40 plus employees at varying locations. Making sure
teams are adhering to procedures and protocols to ensure the safety of the
clinic and doctor/staff licensure. Responsible for training and re-training
clinic staff. Being a resource and subject matter expert with procedures
and protocols. Auditing patient films and files for proper medical
necessity documentation. Payment audits to make sure clinic staff is
collecting on patients care plans. Encouraging and enforcing Chiro One's
Standards of Excellence. Ensuring that Gold Standard Customer Service is
given to patients. Interviewing prospective Chiropractic Technicians
within my region. Responding to emails and Yammer posts in a timely
manner. Setting up and performing Dinner with the Docs and Workshops
within the clinics. Filling in as a Chiropractic Technician when needed.
Bridging the gap between Corporate and Clinic staff to ensure that clinics
are up to speed and proficient in all new Rollouts and company initiatives.
Daily use of Outlook, Word and Excel.
2008-June 2013
License Chiropractic Technician, Chiro One Wellness Centers
Naperville, Il
Greet patients as they enter the clinic. Engage in conversation with the
patients. Answer telephones. Schedule appointments. Complete Financial
Paperwork. Insurance and Medical Necessity Paperwork. Assist the Doctor
and keep the flow of the office. Teach patients therapies, performing
exams. Adhering to Procedures and Protocols. Learning new Procedures and
Protocols. Spinal Xray Certified (Certificate upon request).
2003-2008
Stockroom Supervisor, Aeropostale Huntley, Il
Maintain order in the stockroom. Fill the floor with necessary product.
Cashier and Customer Service. Conducting item checks and answer customer
questions over the phone.
2000-2007
Cashier, Pioneer Video
Hampshire, Il
Ringing out customers for movies rentals, Returning movies and collecting
late fees if applicable. Organizing new arrival movies and rotating movie
stock. Training new employees. Trained new owners.
Education
Elgin Community College 2003-2006
Associates in Applied Science Baking and Pastry
References
Rachelle Kerwin
Executive Pastry Chef, Abbington Banquets
Julie Searls
Licensed Chiropractic Technician, Chiro One Wellness Centers
Kelli Goff
Greenhouse Manager, Prarie View Farm Markets
(Further references upon request)
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