Customer Service Administrative Assistant

CHASYA L. BARNES

**** ****** **** ***** ■ Houston, TX 77082 ■ 713-***-**** ■ ******.******@*****.***

EDUCATION

University of Houston, Houston, TX December 2009

Master of Science in Human Resource Development

Cumulative GPA: 3.8

University of Houston, Houston, TX May 2008

Bachelor of Science in Psychology, summa cum laude

Cumulative GPA: 3.9, Major GPA: 3.9

Human Development and Consumer Sciences Minor

EXPERIENCE

Robert L. Frost Elementary School, Houston, TX January 2012-June 2013

Teacher

Established open communication and professional relationships with students, parents, teachers, and

administration.

Developed and implemented engaging lesson plans in accordance with district curriculum and

requirements.

Enhanced academic growth by utilizing varied instructional strategies that address diverse learning styles.

Differentiated and modified instruction, lesson plans, and assessment to accommodate individual needs.

Integrated technology into instruction to improve computer literacy skills and make lessons more

stimulating and creative.

Created an environment conducive to learning and safe.

Robert L. Frost Elementary School, Houston, TX August 2011-January 2012

Academic Tutor

Observed, monitored, recorded, and assessed student performance regularly to assist students in reaching

academic goals.

Modified and differentiated instruction according to student needs and performance.

Developed engaging student-centered instructional activities.

Effectively collaborated with campus teachers and administration.

University of Houston, Houston, TX June 2008-May 2010

Administrative Assistant

Prepared and maintained personnel database, files, and payroll records.

Monitored and verified employee time-keeping information.

Prepared miscellaneous correspondence to staff, faculty, students, and external businesses.

Resolved routine problems.

SKILLS

Excellent verbal and written communication skills, great customer service, well organized, self-motivated.

Extensive knowledge of organizational development, learning theories, facilitating sustainable change, and

developing effective training.

ORGANIZATIONS

American Society for Training and Development (February 2010-Present), Society for Human Resource

Management (June 2009-Present), Student Society of Human Resource Development (August 2008-Present)

HONORS AND ACTIVITIES

Dean’s List (2004-2008), Golden Key International Honor Society (2007-Present), Phi Kappa Phi Honor Society

(2007-Present), National Society of Collegiate Scholars (2006-Present), Phi Eta Sigma Honor Society (2005-

Present), Alpha Lambda Delta Honor Society (2005-Present)

Scholarships

University of Houston Achiever’s Scholarship Recipient

August 2004

Alpha Lambda Delta Scholarship Recipient April 2006

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