Customer Service Office

James Handley

*** ********* ( Grosse Pointe Farms, MI 48236 ( 313-***-**** (

********@*****.***

Education:

Wayne State University, Detroit, MI

Bachelor of Arts, 2010

Major: Political Science

RELEVANT EXPERIENCE:

Title Source

Closing Coordinator, December 2012-Present

. Assisted hundreds vendors and clients throughout the country with

their closing needs.

. Responsible for the Signing Agent Service department's email and

phone line.

. Negotiated hundreds of closing and travel fees with third-party

vendors and notaries.

. Located and contacted hundreds of notaries daily for closings

throughout the country.

. Consistently one of the top rated performers on a talented team of

individuals.

Notary Recruiter, September 2012-December 2012

. Recruited and contracted at least one hundred notaries and

abstractors from around the country.

. Built and maintained hundreds profiles for third-party notaries and

abstractors in Atlas.

. Managed and communicated with existing notaries and abstractors

daily via e-mail and phone.

City of Grosse Pointe Woods

Community Center Office Assistant, November 2010-May 2011

. Assisted the Parks and Recreation Director with all daily

operations, including community center event coordination.

. Collaborated with other departments in the Grosse Pointe Woods City

Government to accomplish common goals.

. Assisted dozens of citizens daily with parks and recreation needs

and services.

. Entered confidential data into Excel, Word, and RecPro on a daily

basis.

OTHER EXPERIENCE:

Shane English Company

English (ESL) Teacher, August 2011-September 2012

. Worked internationally as an English teacher in Shanghai China.

. Created and executed weekly lesson plans for all age groups.

. Collaborated with Chinese administration on teaching content.

. Worked for the Shane English marketing team.

. Worked in the main office doing clerical work, using Microsoft

Office.

City of Grosse Pointe Woods

Parks and Recreation Management, May 2008-August 2011

. Managed over 100 park and pool employees.

. Worked with, and tested pool chemicals daily.

. Evaluated and disciplined park and pool employees.

. Fielded questions and concerns from citizens of Grosse Pointe

Woods.

Pool Lifeguard, May 2004-September 2008

. Watched over thousands of pool patrons daily.

. Enforced pool rules.

. Maintained pool area.

. Participated in weekly in services.

Skills and certifications:

. Mastery of Microsoft Office programs including Microsoft Suite.

. Mastery of RecPro and Atlas computer program systems.

. Ability to work with several operating systems including Windows and

Mac OSX.

. Extensive customer service experience.

. Mastery of CPR, AED, Blood-Borne Pathogen, and Professional Rescuer

certifications.

. Mastery of TESOL Certification and extensive international experience.

Contact this candidate