Customer Service Manager
Resume:
Jose David Hernandez
** ******** ***** ****: +1-347-***-****
Clifton, NJ 07013 ************@*******.***
Career Overview
Experienced Computer Systems Analyst, managing and providing software support, network
security and administration expertise. Innovative Graphic Designer, experienced with visual brand
identity development. Self-motivated Technical Support Representative with more than 3 years’
experience, willing and able to learn new systems and adapt with changing corporate environments.
Developing and improving a vast knowledge in the fast growing mobile technology field
according to its changes. Self-motivated and detail oriented, with a positive/cooperative attitude and
function effectively as a team member. Well prepared to perform in a fast paced environment while
maintaining a professional and effective approach to high-stress situations. Highly trained and
experienced in customer service, committed to it, with the ability to build productive relationships,
resolve complex issues and win customer loyalty.
Expanding knowledge in Data and SQL infrastructures by successfully managing multiples
environments of Web, Data and SQL servers. Intermediate experience in Java Programing, creating
solutions and maintaining a high security level infrastructure to every system under management.
Always updated in the field of information based technology, Web and Social Media, latest software
and hardware innovation. Willing to adapt, contribute and collect intelligence about what is trending
in the digital world, learn its projection and understand its consumers.
Qualifications
• Fluent in English and Spanish.
• Software and OS virtualization.
• Knowledge of programming languages & computer applications.
• Experience in various OS systems and OS virtualization.
• Microsoft Office expert (PowerPoint, Word & Excel).
• Software testing & developing.
• Graphic Designer.
• Algebra and advanced math.
• Team building/leadership.
• Customer Service Representative.
• Technical help desk experience.
Technical Skills
Skills Total Years
Microsoft Windows XP/Vista/7/8 & Microsoft Office 9>
Microsoft Windows Server 2000/2003/2005/2008/2012 7>
Adobe Master Suite production 6>
Certified Wireless Specialist 1>
Work Experience
Empire State Computer March 2010 – Current
IT Manager
Jose Hernandez (President.)
New York, NY.
Serving as a hardware, operating system and software expert, providing technical support for the
organization and its clients. Great learner and well prepared in the field of information technology
and computer programming. Currently expanding knowledge and managing Data Servers, SQL
Servers and Web IIS Servers. Always up-to-date in Web based technology and its trends, computers
and Social Networking to expand our company's network. Great leader and well prepared instructor
to its employees.
Liberato Personal Loans September 2011 – Current
Partner
Santiago, Dominican Republic.
Developing and implementing high-level strategies by making major business decisions and
managing the overall operations and resources of the company.
RadioShack March 2012 – March 2013
Wireless Consultant
Claudia Rubio (Manager.)
Elmwood Park, NJ.
Greeting every customer with enthusiasm and energy, Serving and selling the latest mobile
technology to multiple customers, offering customers cutting-edge solutions in a friendly, confident
and knowledgeable manner. Ensuring that the customer needs are met, offering support as well as
technical assistance.
Education
M ontclair State University 2016
Computer Science (Bachelor of Science)
Montclair, NJ, United States
Lehman College 2008
ESL and English Communication Diploma
Bronx, NY, United States
Colegio Padre Emiliano Tardif 2007
High School Diploma
Santiago, Dominican Republic.
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