Customer Service Manager

A BBAS TA H ERY

**** ******* ****. #*** * Torrance, CA 90504

Cell: 310-***-****

Email: ***********@*****.***

O BJECT I VE:

Seeking an opportunity to secure a position that involves management and customer-focused

associate skill in high end merchandise environments.

S K I L LS:

• Proficient with cash handling.

• Strong analytical abilities along with the fundamentals of problem solving theory.

• Exceptional customer service; along with the ability to handle conflict resolution.

• In depth knowledge of accounting principles; also acquainted with GAAP.

• Mul ti-skilled and self-motivated; given the ability to work well independently.

• Familiar with the fundamentals of management and supervision capabilities.

• Sales reports orders and merchandise experience.

E D UCAT ION:

I TT-Technical I nstitute - Torrance, California D ecember 2014

Associate of Science, Business Administration

E MP LOYME N T H ISTORY:

Manager D ecember 2010-

February 2013 Discount Store - Torrance, CA

• Manage staff, preparing work schedules and assigning specific duties.

• Direct and coordinate organization's financial and budget activit ies to fund operations,

maximize investments, and increase efficiency.

• Establish and implement departmental policies, goals, objectives, and procedures,

conferring with board members, organization officials, and staff members as necessary.

• Determine staffing requirements, and interview, hire and t rain new employees, or

oversee those personnel processes.

• Determine goods and services to be sold, and set prices and credit terms, based on

forecasts of customer demand.

A BBAS TA H ERY

3635 Artesia Blvd. #240 A Torrance, CA 90504

Cell: 310-***-****

Email: ***********@*****.***

R eceiver& Assistant Manager May 1992-

September 2010

Top Value-Torrance, CA

• In teracted with customers and identified their needs and wants.

• Processed t ransactions efficiently when operating cash register.

• Inspected and reviewed merchandise for quality and quantity.

• Updated and processed new shipment of inventory approximately every two weeks.

• Set up store displays as well as maintain work area.

• Performed opening and closing procedures ensuring that all tasks were completed

accurately .

References available upon request

Contact this candidate