Customer Service High School

Jarvis Lawson

Shift Supervisor - CVS Pharmacy

Cliffwood, NJ

**********@*****.*** - 732-***-****

Customer care representative and team-player seeking to obtain a position in an office environment where

my customer relations, computer knowledge, organizational abilities, business intelligence experience can be

utilized to improve fully customer satisfaction and enhance the company brand name.

WORK EXPERIENCE

Shift Supervisor

CVS Pharmacy - Matawan, NJ - March 2008 to Present

Responsible for colleague supervision, customer service, such as answering questions, cash management,

merchandising activities, suggesting items for purchase, handling product returns and exchanges, light

maintenance and any additional tasks specific to each position.

junior problem determination specialist

Pearson/ IBM - Old Tappan, NJ - March 2013 to September 2013

Responsibilities

. Data Entry, set up and coordinates monitors the operation of electronic computer equipment such as printers,

tapes and disk drives.

Select loads input and output observes operation of equipment control panel and error lights verification

printouts error messages.

research and messages and manipulate console to properly sequence job steps after a job is interrupted.

monitors database system in accordance with a schedule of operations.

identifies hardware and software malfunctions and takes appropriate corrective action as necessary to resolve

operation problems.

maintain scheduled reports of operations activities including trouble reports, logs, etc.

maintains inventory of expandable supplies and may restock paper printer ribbons etc.

Accounts Receivable Clerk/ Office assistant

Darden Construction LLC - Newark, NJ - January 2007 to January 2008

Responsibilities

conducted bookkeeping and completed banking transactions

assisted clients to determine pick up or delivery needs and/or status and respond to billing inquires

verified accuracy of invoices and other accounting records

assumed responsibility for effectively researching tracking and resolving accounting or documentation

problems and discrepancy

Internship

Irvington General Hospital - Irvington, NJ - June 2007 to August 2007

Answered telephones promptly while maintaining accurate messages, provided immaculate customer service,

attended training sessions and staff meetings, verified insurance benefits, managed billing, and organize and

stock exam rooms.

EDUCATION

Economics

Caldwell College

September 2006 to March 2008

Matawan Regional High School

SKILLS

Microsoft Word, Microsoft Excel, QuickBooks, Adobe Dreamweaver

ADDITIONAL INFORMATION

Key Skills

Proficient with a vast array of programs including but not limited to:

Microsoft Word Microsoft Excel QuickBooks Adobe Dreamweaver

Microsoft Outlook Microsoft PowerPoint SolomonIV InVision

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