Customer Service Manager

Jim Pawlikowski

*** **** ******* ******* #*** Irving, Tx 75039

? Mobile: 417-***-****?

Email: ********@*****.***

Professional Summary

.

. Highly skilled and results driven seasoned Manager, with 27 years of

experience in the production and manufacturing of high impact and high

revenue industrial equipment.

. Extensive experience leading numerous companies through different

channels of litigation.

. Strong focus and success at driving revenue and ROI.

Vice President - Operations

. Successfully spearheaded a complete reorganization of the enterprise

. Organized a highly profitable spin-off of a toxic business asset

. Shifted focus of the business of enterprise to customer service- Has

successfully driven a 75% increase in customer satisfaction

Professional Experience & Achievements

Phoenix Equipment Brokerage; Little Rock, AR (2012 to Present )

Leading provider of Beverage Equipment

Vice President, Operations

Drove refined processes to increase profitability- Increase in

manufacturing dollars per FTE per hour from $52.00 to $121.00 per FTE per

hour.

. Led full lifecycle funding process for successful reorganization.

. Vendor Management- Manages relationships with all vendors from start

to finish.

. Streamlined billing and accounts payable process to ensure efficient

and controlled billing and accounts payable processes.

. Crafted training aids and drove standardized training and

manufacturing process throughout the enterprise

. Implemented strict quality standards and socialized new standards and

controls to the enterprise.

. Handles all full lifecycle HR function- Hiring, Termination, and

salary conversations

Loren Cook Company; Springfield, MO (1985

to 2012)

Leader in Air-Moving Equipment Industry

Production & Shipping Manager

Managed full lifecycle manufacturing production operations for the

facility. Led transition from manufacturing firm handling mid-sized client

to large sized client and established extensive controls to allow for the

business to be scalable to the industry.

. Successfully led numerous Union negotiations.

. Centralized manufacturing operations for the enterprise realizing

long-term savings of more than three

million dollars by consolidating co-located operations facilities.

. Facilitated the construction and startup of an additional facility

during high company growth.

. Direct supervision for 37+ FTE serving in various functions of

welding, assembly, fabrication, painting and shipping.

. In charge of full lifecycle production including safety, quality

control, and standardizing manufacturing processes with industry best

standards.

. Led company from operational perspective through numerous OSHA

litigations.

. Extensive experience managing teams tasked with welding, assembly,

fabrication, painting, and shipping.

. Manage all union grievances and interfaces with executive management

for continuous updates and prioritization of requests.

Police Department; Buffalo, MO (1992-1995)

Municipal Law Enforcement Agency

Police Officer

. Maintained first Reserve Officer Program

. Reduction of Property Theft & Burglaries by 37%

. Accident Investigation

Education

Drury University

Law Enforcement Certification

Columbia College (1999-2000)

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