Customer Service Sales

WILLIAM S.DEAN-ELLIS

**** **** ***, *** *********, MD

Phone: 240-***-****

Email: *********@*******.***

EDUCATION

B.S. Business Administration

West Chester University

August 2008 - May 2012

OBJECTIVE

To secure a position in an Administration field that offers opportunities for personal, professional growth and

development.

SKILLS PROFILE

Five years of experience in Administrative Duties, Management, Customer Service,

Computer Software Experience, POS machine experience, Proficient in People Soft, QuickBooks, Web Design, Photo

Shop, Dream Weaver, Oracle, Microsoft Office Suite (Word, Excel, Outlook, Office Suite, PowerPoint, and Image

Ready)

EMPLOYMENT HISTORY

Customer Service/Admin Manager Lowes Home Improvement Inc. February 2013 – January

2014

• Apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of store

policy and does cash handling for company.

• Understand and respond appropriately to basic customer and employee inquiries.

• Ability to process merchandise information through store computer system, POS register system and

complete all required paperwork according to policy.

• Anticipates, recognizes and responds to change by innovative problem solving.

• Develop and plan activities to ensure proper completion in a timely manner.

• Accomplish work through the effective management of employees.

• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to

perform job duties.

• Manage inventory and shrink to budget and functions such as filing and data entry.

• Responsible for the overall performance of assigned area.

• Achieve sales and margin budgets in assigned area.

• Maintain proper control of payroll and other controllable expenses.

Head Cashier/POS Computer Tech Home Depot Home Improvement Inc. April 2012 to February 2013

• Ability to process merchandise information through store computer system, POS register system and

complete all required paperwork according to policy.

• Develop and plan activities to ensure proper completion in a timely manner. Accomplish work through the

effective management of employees.

• Understand and respond appropriately to basic customer and employee inquiries.

• Manage inventory and shrink to budget. Responsible for the overall performance of assigned area. Achieve

sales and margin budgets in assigned area.

Front End Supervisor Home Depot Home Improvement Inc. July 2009 to

March 2012

• Assisted with the supervision and training of cashiers.

• Replaced components on Tier I equipment such as workstations, printers, and front-end POS systems.

• Performed troubleshooting first line service and maintenance on ATMs and kiosks. Assisted with on-site

preparation including installation of cable, staging of equipment, and minor testing of equipment.

• Multi-Tasked at Front End Operations, providing customer service processing of cash transactions, handling

of returned items, customer inquiries.

References Available Upon Request

Contact this candidate