Human Resources Customer Service
Resume:
SANFORD G. WELLS
**** ********* *******, ** *****
********@*****.***
OBJECTIVE: To obtain a position as a Human Resources Generalist
COMPUTER SKILLS: Microsoft Word, PowerPoint, Outlook, Adobe Acrobat, and Excel
EDUCATION:
Central Michigan University, Southfield, MI
Masters of Science in Business Administration
Major: Human Resources Administration, 08/2013
Wayne State University, Detroit, MI
Bachelor of Science in Business Administration
Major: Management with a specialization in Human Resources, 12/2011
AFFILIATIONS
Member, Society for Human Resource Management (SHRM), 2013
Member, Wayne State University Business Student Senate, 2010
RELEVANT INTERNSHIP EXPERIENCE:
Detroit Impact, Detroit, MI
Management Intern 03/2010 – 09/2010
• Ensured work assignments were distributed.
• Monitored the progress of work assignments.
• Performed account payable duties in order to ensure pay checks were distributed.
• Enforced work guidelines for participants.
• Conducted training in basic computer skills, e- mail and Microsoft Word.
• Developed and took part in a successful fund raising project.
EMPLOYMENT HISTORY:
Crothall Healthcare/Oakwood Hospital, Dearborn, MI
Operations Manager 04/2013 – Present
• Responsible for the overall safety, quality and performance of employees, as well as the customer’s satisfaction.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Communicate information to the departments filtered for management
• Implement measures to provide motivation for employees
Providence/Ross Inc. Detroit, MI
Case Manager 01/2012 – 07/2012
• Maintained office files as required.
• Prepared, interpreted, and disseminated information concerning agency programs and procedures.
• Responded to customer inquiries and maintains customer accounts according to organization’s guidelines.
• Performed duties as an administrative team member, while embracing organization’s standards to provide customer satisfaction.
Wayne State University, Detroit, MI
Human Resources Student Assistant 08/2011 - 01/2012
• Coordinated executive meetings.
• Assisted with special employee morale projects as needed.
• Performed research for benchmarking, and policies project.
• Assisted with the day-to-day efficient operation of the HR department
Konica/Minolta, Wixom, MI
Copier/Fax Technician 04/1999 - 04/ 2009
• Provided excellent customer service.
• Diagnosed problems, conducted tests, made adjustments, and repairs to office equipment.
• Installed network systems, software, and products, at customer’s locations.
• Responsible for inventory and record keeping.
Complete Property Management, Royal Oak, MI
HVAC/Maintenance Technician 10/ 2006 – 11/ 2008
• Installed, maintained and repaired heating, ventilation, and air conditioning equipment and systems.
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