Sales Customer Service

TERENCE THOMPSON

**** *** ******, ********, **, *9210 Cell: 803-***-****

***************@*****.***

SUMMARY

Strong team player with 15 years of retail leadership experience. I

practice a customer-centered philosophy while maintaining a mindset which

helps to drive towards business objectives. Comprehensive background

leading all aspects of standard business operations (e.g. Sales, service

and execution; Vendor management; Operation risk and controls; Audit;

Inventory management, personnel and payroll management) reinforced by the

strong ability to keep up in a fast paced business environment.

Areas of expertise include:

. Operational risk management

. Customer Service

. P&L Management

. Relationship Management

. Business Strategy

. Teambuilding/Supervision

EXPERIENCE

MURPHY USA

LEXINGTION, SC JUL, 2012 - Dec, 2013

Store Manager

Managed an 11-employee location; directed all departments

(Grocery/Perishable lines, Beverage, Gas, and Fast food); enforced sound

merchandising and loss control strategies; executed corporate marketing

programs and policies; drove optimal customer service, associate

productivity and P&L results.

. Close management of the business P&L to ensure operational excellence

within target inventory levels, salary budgets and gross profit

margins to deliver maximum profitability

. Constantly evaluating and developing specific action plans to address

existing and emerging operational risks. Reduced shrink(inventory and

cash) by 9%

. Effectively managed the facility by directing sales promotions,

implementation of new programs and communicating to vendors, sales

reps and staff on engagement levels required to drive successful

marketing initiatives

. Maintained awareness of market trends to facilitate strategic planning

for customer initiatives and monitoring of local competitors

. Successful at maintaining strong relationships with customer base by

delivering quality service and moving swiftly to resolve issues and

escalations

. Recognized with 4 performance based awards in 2013: Cover ratio award

and 3 category performance awards

CIRCLE K

COLUMBIA, SC DEC, 2010 - JUL, 2012

Store Manager

Managed a team of 8 employees; directed all departments (Gas, Fast food,

Beverage and Grocery/Perishable lines); enforced sound merchandising and

loss control strategies; executed corporate programs, promotions and

policies; and drove optimal customer satisfaction, associate productivity

and P&L results.

. Expertly solved problems and dealt with a variety of situations where

limited standardization exists. Recognized for this ability by receiving

additional responsibility of training new managerial staff recruited for

upcoming stores in district

. Increased store sales by 15% and positively impacted gross profit margins

through effective implementation of corporate merchandising policies,

procedures, and programs.

. Regularly completed price surveys of the competition and observed

competitors for changes to help develop pricing strategy and maintain

competiveness

. Provided a clean, well-merchandised store as well as maintained company

image, profitability, guest service and delivered outstanding customer

service.

SUNOCO

COLUMBIA, SC NOV, 2007 - DEC, 2010

Store Manager

Managed a team of 8 employees; directed all departments (Gas, Fast food,

Beverage and Grocery/Perishable lines); enforced sound merchandising and

loss control strategies; executed corporate programs, promotions and

policies; and drove optimal customer satisfaction, associate productivity

and P&L results.

. Expertly solved problems and dealt with a variety of situations where

limited standardization exists. Recognized for this ability by receiving

additional responsibility of training new managerial staff recruited for

upcoming stores in district

. Increased store sales by 15% and positively impacted gross profit margins

through effective implementation of corporate merchandising policies,

procedures, and programs.

. Regularly completed price surveys of the competition and observed

competitors for changes to help develop pricing strategy and maintain

competiveness

. Provided a clean, well-merchandised store as well as maintained company

image, profitability, guest service and delivered outstanding customer

service.

CIRCLE K Inc

COLUMBIA, SC APR, 2006 - NOV, 2007

Store Manager

Managed a team of 10 employees; directed all departments (Gas, Fast food,

Beverage and Grocery/Perishable lines); enforced sound merchandising and

loss control strategies; executed corporate programs, promotions and

policies; and drove optimal customer satisfaction, associate productivity

and P&L results

. Effectively applying inventory management practices to ensure maximum

turnover of inventory without loss of sales

. Daily decision-making authority and task delegation responsibility to

appropriate employees to maximize the organization's and individuals'

effectiveness whilst advising management of significant events

affecting the store or the market

. Effectively managing the facility by directing sales promotions,

implementation of new programs and communicating to vendors, sales

reps, and other appropriate personnel on marketing activities

. Responsible for recruiting, training and coaching employees in a fair

and impartial manner as well as supervise the performance of their

duties

WALDEN BOOKS

COLUMBIA, SC MAR, 2005 - APR, 2006

Store Manager

Managed a team of 6 employees; directed daily store operations; enforced

sound merchandising and loss control strategies; executed corporate

programs, promotions and policies; and drove optimal customer satisfaction,

associate productivity and P&L results

. Collaborated with publishing houses to arrange book signings for

authors

. Managed company associated book fairs in Columbia Metro area

. Actively managed preparation of merchandise placement and displays

. Maintained and oversaw general ledger activities

AMARADA HESS

COLUMBIA, SC OCT, 2003 - NOV, 2005

Store Manager

Managed a team of 7 employees; directed all departments (Gas, Fast food,

Beverage and Grocery/Perishable lines); enforced sound merchandising and

loss control strategies; executed corporate programs, promotions and

policies; and drove optimal customer satisfaction, associate productivity

and P&L results

. Led and motivated the store team to increase sales and ensure

efficiency

. Managed the store's stock levels - Made key decisions about stock

level and stock control

. Analyzed sales figures - Utilized IT to record sales figures for data

analysis and forward forecasts. Analyzed and interpreted trends to

facilitate planning

. Forecast volume of future sales to maximize profits

EDUCATION

BENEDICT College

COLUMBIA, SC, USA

Completed 85 credits toward Bachelor of Science in Criminal Justice

RETAIL MANAGEMENT TRAINING

COLUMBIA, SC, USA

Completed

various retail management training programs at all companies mentioned

above as well as professional development courses

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