Human Resources Customer Service

Karen Sheehan, SPHR

Strategic HR Partner/Leader & Change Agent. Helping Senior Leaders execute the people dimensions

of business strategies

**************@***.***

Summary

I am a strategic, versatile and solutions focused Human Resources professional. I am able to leverage my wealth

of business experience and expertise developing and delivering HR strategies across complex organization with

a combination of business acumen, knowledge and enthusiasm to drive Human Resources process

improvement, special projects and effective change management programs/initiatives from idea through

implementation. I am a dedicated coach, counselor and mentor who can design and deliver high impact

integrated people strategies to resolve conflict, attract and retain top talent and enable the successful delivery of

business objectives. I am fiercely committed to creating a dynamic and diverse work environment that fosters a

culture of innovation, collaboration and creativity where each team member is enabled to achieve their greatest

potential.

Experience

Human Resources Leader/Director at Intuit

2006 - 2013 (7 years)

Significantly contributed to the development and execution of the overall business strategy by partnering with

business leaders to identify, prioritize and build organizational capabilities. Expertly apply business acumen

and functional knowledge to negotiate and manage employee relations, organizational development, people

movement activities and leadership/management development for both financial services as well as tax

accounting businesses.

2 recommendations available upon request

Vice President of Operations/Human Resources at Clout Financial Services, Inc.

April 2005 - July 2006 (1 year 4 months)

Directed all Human Resources strategic/operational programs, including talent management, Organizational

Development, Training and Development, Benefit Administration, SAS70 Compliance, and Policy

Development for Multiple Locations. Oversaw global call center operations; built a culture of customer

advocacy through the implementation of proactive customer service-oriented programs to exceed customer

expectations and meet delinquency forecast.

Human Resource & Development Manager at Target

January 2004 - September 2004 (9 months)

Managed the Human Resource function for a 1.5M square feet distribution center. Directed a team of 10

team members to ensure the DC was productive, diverse and a respectful environment in which to work for

its 900-team members. Led Executive development and training for 57 members of management team.

Vice President of Human Resources at NORWOOD PROMOTIONAL PRODUCTS, INC

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November 2000 - May 2003 (2 years 7 months)

Managed the execution of key initiatives that aligned with the company’s human resources planning efforts to

build and reward a diverse pool of talent and facilitate succession planning at multiple facilities.

Partnered with business unit leaders to provide comprehensive support in all HR functions including

organizational development, recruitment/selection, succession planning, performance management and

associate/labor relations to build the strength of the organization.

Spearheaded talent acquisition endeavors within the United States, Canada and Asia.

Partnered with SVP of Sales to reorganize the company into 3-business unit structure from a corporate

functional group structure.

Certifications

SPHR

HRCI June 2006

Leading Organizational Transitions

Linkage, Inc. September 2010

Skills & Expertise

Executive Coaching

Employee Relations

Creative Problem Solving

Strategic Talent Management

Organizational Development

Organizational Effectiveness

Leading Organizational Change

Strategic Human Resources Leadership

Organizational Design

Conflict Resolution/Mediation

Employment Law Multi State

Budget Planning, Cost Control

Policies/Procedures Implementation

Talent Recruitment

Employee Engagement

Contract Negotiation, Compliance

Vendor Management

Benefits and Compensation

HR Management, Operations

Training, Development, Mentoring

Talent Management

Recruiting

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Education

Kennedy Western University

Bachelor of Science, Management and Leadership

Interests

Management and Leadership Development, Travel, Hiking, Biking and Interior Design

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Karen Sheehan, SPHR

Strategic HR Partner/Leader & Change Agent. Helping Senior Leaders execute the people dimensions

of business strategies

**************@***.***

2 people have recommended Karen

"Karen approaches her role as a strategic partner to the Business Leader/ GM. She understands the business,

not just HR, and her ability to build trust & respect with Senior Leaders allows her to give candid feedback

and help drive change. Working with Karen has certainly raised the bar on what I now expect from a HR

Leader!"

Kristina McLaughlan, Director of HR M&A, Intuit, worked directly with Karen at Intuit

"Karen has an energy and drive to tackle big problems, break them down into the most critical components

for focus and delivery, and the ability to bring people along with her. She is transparent in her intentions,

coaches others effectively due to her forthrightness and has the ability to effectively facilitate any change

initiative involving people to get the job done. She sees and understands the big picture and can anticipate

what's around the corner. Therefore, being prepared with a plan for engagement and execution. She treats

information with the utmost confidentiality and can be trusted with any conversation or business initiative.

She is a true professional."

Jennifer Miller, Sr HR Business Partner, Intuit, worked with Karen at Intuit

Contact Karen on LinkedIn

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