Human Resource Management

Glenda Shelby Reynolds, MS, CTACC

*****@****.*** 972-***-****

Solution producing Human Resource Business Partner/ Human Resource Manager

who adapts quickly to new industries and changing environments. Experience

includes supporting all levels of management in multi-states and global

organizations including exempt and non-exempt employees. Extensive

capability in effectively building credible relationships, with all lines

of businesses, while coaching, partnering and influencing all levels.

Recognized for developing, implementing and managing programs to promote

strategies, operational tactics and transformation change.

Expertise in the following areas:

Senior HR Business Partner Change Management

Employee Relations Business Strategies/Organizational

Initiatives

Policy/Compliance/EEOC HR Strategy

Diversity and Inclusion Coaching/Mentoring

Mergers/Acquisitions Compensation/Benefits

Talent Acquisition/Retention Training/Organizational Development

Professional Experience

HR Consulting, Dallas, Texas

April 2013 - Present

Responsible for providing consultation and human resource support to

develop solutions to complex human resource issues. Services included HR

business partner, Employee Relations, Policy and Compliance, HR strategy,

Diversity & Inclusion, Mentoring. Recruiting, Performance management.

Newbold Advisors, Fort Worth, Texas June

2012 - March 2013

Newbold Advisors is a boutique financial services management consulting

company that focuses on mortgage, technology and project management.

Provided professional human resource consulting.

Human Resource Business Partner

Human Resource Professional responsible for developing and managing human

resource initiatives. Developed human resource strategy, employee manual,

management training program, HR processes and matrixes Facilitated and

managed escalated employee relations issues. Advisor to senior management

team.

. Successfully led and implemented 2012 key business initiatives which

included; HR strategy, Recruiting strategy, employee handbook, climate

engagement survey, human resource scorecard and recognition programs.

. Reduced employee relations issues by 50% building relationships and

trust within the organization.

. Partnered with Information Technology Leadership on implementation of

tools to enhance HR information tools...ADP, Cloud, Salesforce etc.

. Reviewed and implemented compensation and benefits programs to ensure

competitive workforce programs.

. Managed performance management strategy, created management

competencies and job descriptions, revised performance management

process, and follow up communication strategies/metrics for operations

centers and other sites.

HBCUsONLINE.COM Dallas, Texas January

2009 - January 2012

Professional services privately owned company that partnered with HBCU's to

implement online learning classes and student registration services to

universities.

Human Resource Business Partner/Manager

Responsibilities included leadership and functional guidance for all human

resource functions; recruiting, performance management, employee relations,

diversity and inclusion, compensation/benefits and communication. Led and

managed the people management initiatives related to HBCU's strategy and

mission. Member of the management team who provided advice and counsel to

senior management. Developed the strategy and implemented change

management projects and HR related internal and external communications.

Identified and prepared development plans for the key employees and high

potential employees.

. Successfully drove an aggressive talent acquisition campaign for

business leaders and staff. Established credibility within

organization with open door policy, effective listener and mediator.

. Supervised HR and administrative team (5); day-to-day human resources

function, contractors (1099) and administrative services.

. Provided advice and council on company restructure, selected benefits

programs and reviewed salary plans.

Accor, North America Operations, Carrollton, Texas

February 2006 - December 2009

Accor is a French hospitality and services group, which operates in 92

countries. Headquartered in Paris, France, the group owns, operates and

franchises worldwide. North American Operations closed in 2009-2010.

Senior Human Resource Business Partner Manager

Human resource business partner responsible for strategic planning,

leadership and operating management of HR activities supporting multi-

locations and various lines of business including call centers and

corporate LOB finance, technology, legal, marketing, franchise, support

services and global HR partners. Designed and executed strategic

initiatives for human resources, change management, talent acquisition,

diversity, and learning/development to ensure alignment organizational

mission. Led HR Business Partner Generalist Team, Training Team, Diversity

& Inclusion, Internal Communication and Facilities. Implemented human

resources consultancy partnership with management and employee to for

cultural transition due to merger to affect continual improvements and

efficiencies. Led a staff of 5 direct reports and their staff.

. Managed HR day to day operations for shared services i.e.

Recruiting/onboarding, HR generalist support, employee relations,

performance management, compensation/benefits, training, internal

communications, EEOC and policies.

. Championed cultural change agenda; such as gap analysis,

organization/cultural assessment, action plan, internal communications

messages, CEO/leadership forums, round tables, employee surveys,

resulting in strategy alignment of business and increased employee

indicators over 30%.

. Member of IT Technology Project Management Steering Committee

responsible for HR transition initiatives. Collaborated with IT

management leadership to identify organizational initiatives and

action plans focused on increasing morale and productivity

. Developed three-year strategic plan for all functions with focus on

ROI, managing internal mentoring program, and heading leadership sum

and meeting fiduciary requirements.

. Participated on global human resource teams with human resource and

diversity/inclusion cross functional teams London, Madrid, Prague,

Paris, Saint Petersburg, Istanbul, Toronto, Sidney, Beijing and

Marrakesh. Global travel.

. Developed and implemented Diversity strategy that increased

Diversity/Inclusion footprint with management and company in local,

national and global marketplace winning Diversity Awards.

JPMorgan Chase & Co., Dallas, Texas March

2002 - January 2006

Second largest banking and financial services company the world.

Human Resource Business Partner and Employee Relations Advisor

Partnered with business unit leaders to develop and execute HR strategies,

programs and process to drive and support business strategies and

operations. In conjunction with HR team designed and implemented programs

and solutions to meet client needs. Business partner for guidance and

support in recruiting, performance management, change management,

mergers/acquisitions, compensation/benefits, succession planning and

employee development. Client base included retail, private banking, call

centers, consumer operations, and technology and mortgage clients.

HR Advisor for employee relations and HR issues ensuring immediate

response, while serving as a key resource to Leadership team on a variety

of topics, from operational strategies to investigations and discipline.

Ensured proper interpretation and application of HR laws regulations and

policies for all locations.

Education

Amberton University, Garland, Texas - M.S., Human Relations and Business,

2008

Northwood University, Cedar Hill, Texas - B.S., Business Administration,

Cum Laude, 2000

Certifications

Coaching Training Alliance, Denver, Colorado, Certified Life Coach

Affiliations

Society of Human Resource Management

Menttium, Mentor

Leadership Texas Alumni 2009

Power of Self Alumni

Menttium 100; Mentor

Dallas Dinner Table

DFW Diversity Connections Consortium

Contact this candidate