Sales Customer Service

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Gary Keith Bishop (Keith)

*** **** ***** ****, ***********, NC 28117 (Charlotte, NC area)

704-***-**** (Home) 704-***-**** (Mobile) ***********@***.***

Summary

I am an accomplished leader with a strong background in successful business

development and product launch for multiple sales channels. I have a proven ability to set

goals and execute sales for verified results through team motivation and project

management. I have fifteen years experience in executive level management with bottom-

line responsibility for strategic planning, pricing, market research, product development

and forecasting. Additionally, I have exceptional presentation and comprehensive

leadership skills.

Accomplishments and Core Strengths

• Led the successful launch of vinyl outdoor product lines for three major United

States plastic manufacturers

• Have developed successful one and two step distribution networks, resulting in

year one increased annual revenues of 8%

• Streamlined product fabrication process for increased efficiency and profitability

resulting in a 10% annual cost reduction

• Participated in numerous industry trade groups and round table discussions

• Skilled leader, experienced in group presentation and motivational training

• Experienced in high volume and high pressure operations management

• Achieved the rank of Command Sergeant Major in the U.S. Army Reserves, the

highest rank for an enlisted soldier

• Hold a secret security clearance

Experience

Punker, LLC

Area Sales Manager, North, Central and South America, February 2013 to November 2013

Manufacture of Industrial ventilation blower wheels and ( HVAC)

Responsibilities:

• Maintain and grow Punker’s customer base in the Americas

• Support and train customers and engineers of existing and new products that

optimized their ventilation challenges.

• Take the lead on all marketing and trade show related operations

• Traveled extensively throughout the territory.

• Supervised inside Sales Application Engineer.

2

Experience

Eastern Wholesale Fence, Incorporated

Sales Manager / Product Development for Railing division. May 2010 to August 2012

Manufacture of PVC extruded profiles for outdoor building products industry

Responsibilities:

• Promoted company fence profiles and railing products throughout the United

States, through building supply houses, building product wholesalers and fence

fabricators in the domestic market to achieve sales projections

• Redirected company railing sales efforts to a distributor friendly rail kit system

• Secured a million dollar plus account the first year

• Launched new color and wood grain extrusion program to the domestic market

Experience

Westech Building Products Incorporated, Div. of Westlake Chemical

National Sales Manager, January 2001 to December 2009

Manufacture of PVC extruded profiles for custom outdoor building products.

Responsibilities:

• Responsible for the direct sales, marketing and development of Westech outdoor

building products in the domestic market and achieving established sales

projections for all regions

• Established accounts with regional fabricators, building supply houses and

building product wholesalers on a national level

• Developed strategies for achieving both long-term and short term growth

strategies for my product division

• Led a seven person sales team responsibility for 50 Million in annual sales

• Personally coordinated the development of established house accounts in support

of established growth and marketing objectives of 1 5 million in sales

• Developed annual budgets for all sales and marketing related expenditures

• Developed competitive pricing structure for maximum profitability

• Responsible for meeting AR obligations within my accounts

• Chaired the Westech advisory council and actively contributed to the development

of sales and marketing initiatives to support competitive brand and sales

strategies

• Actively identified, planned and participated in the coordination and presentation

of Westech products through targeted trade shows focusing on fabricators,

building wholesalers/distributors, and design construction communities

3

Additional Supervisory Responsibilities and Achievements

I managed the daily activities of all sales personnel charged with regional sales

responsibilities of the Westech programs. This entailed the management of (6) regional

sales representatives (1) Regional Sales Manager (1) Fabrication Supervisor (5)

Fabrication / Customer service employees. I continually evaluated job performance of all

subordinates and identified remedial measures to address and improve deficiencies. I

ensured that all representatives abided by established corporate policies and represented

the company in a professional and ethical manner. I completed semiannual and annual

performance evaluations in compliance with company policy and practice.

L.B. Plastics, Inc.

Regional Sales Manager May 1991 to January 2001

Manufacturer of precision custom PVC extruded profiles and injection molded products

For the outdoor building products industry.

Responsibilities;

• Managed (4) outside sales agencies and their representatives (18 Sales Reps)

• Led the expansion and development of custom extrusion accounts

• Technical assistance, customer service support, design and marketing of newly

developed products

• Implemented training protocols for customer service and inside sales personal

• Supported sales efforts through active involvement in marketing strategies, trade

show programs and collateral materials

Accomplishments

• Landed and developed L. B. Plastic’s largest account, 2.2 million dollars annually,

plus two additional accounts that accounted for over 1 million dollars in sales

• Began the initial design, development and marketing of L.B. Plastic’s line of PVC

railing and decking. This and other related products constituted over 6 million

dollars in annual sales

• Managed the largest regional area with L.B. Plastics (30 states)

Professional Associations

• ICC, International Code Council

• ESGR, Employer Support for Guard Reserves

• North Carolina Veterans Business Association

4

Military Service

I have successfully excelled in my professional career while at the same time serving my

country in the United States Army Reserves, retiring as a Command Sergeant Major in

2005. I hold a secret security clearance.

UNITED STATES ARMY, Active

Honorable Discharge, 82nd Airborne after three years of service.

UNITED STATES ARMY, Reserves July 1980 to September 2005)

Achieved the rank of Command Sergeant Major (E-9)

Top honors: (1) Legion of Merit and (3) Meritorious Service awards

Education

Central Piedmont College 1988

Charlotte, North Carolina, Associate in Applied Science

Pfeiffer University, Charlotte, NC 1990

Under Graduate

Graduate of the US Army Sergeant Majors Academy 1998

(481 Credit Hours)

Additional

Intermediate user of Microsoft Excel and Power Point

Have worked with, Sage Sales (CRM) Customer Relationship Management software

Familiar with CAD and SolidWorks 3D CAD design software Systems

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