Customer Service Engineer
Resume:
Ramon Martinez Jr
**** ** ** ******, *****, Fl 33147
acchcc@r.postjobfree.com
Profile
I am Detail orientated,hardworking, Goal orientated individual that thr ives in a
fast pace environment. I have a hungrier for knowledge to be able to learn and grow
w ith a company to make myself a better person and better employee if given the
opportunity to show that I am more then what my resume says or that could be
w r it ten or spoken. I can only show this by the effort I would put forth to any task
assigned or long hours of research needed to complete the job, I bring forth a will
and drive to excel and failure is not option and there is always a way to resolve an
issue with me.
• Setting up Routers and switches • Customer service experience
• Removing viruses, malware, and • Product sales
• Management experience
spyware
• Upgrading hardware and software • Resolving systems errors and
• Over the phone t roubleshooting crashes
Professional Experience
Comcast
Logistical Engineer
January 2012 – Current job
Achievements:
Rated as H ighly effective in are yearly review
Responsibili ties:
• I accurately and correctly verify paperwork on incoming/outgoing t railers.
• Coordinate the Trailers routes in order of priority and distance depending on
workload.
• I organize merchandise by model and type to insure accurate inventory and
holding location.
• Inspect outgoing merchandise to insure customer satisfaction in the field.
Freelance
On call Technician
December 2010 – Current
Achievements:
I am A+ certified in computer repair
Responsibili ties:
Ramon Mar t inez Jr • 786-***-****• acchcc@r.postjobfree.com
Page 2
• Formulate the reason a customer is having an issue from there explanation
and offer solutions over the phone or t ravel to the site and resolve the issue.
• Set up switches and routers to the customer preference, while insuring all
security procedure are followed to secure the customer network.
• Virus removal, as long with spyware and any malicious software, that could
a ffect the computers or comprise there information.
• Upgrade software and hardware as needed or recommend for customer needs
or to continue normal operations
Boston Scientific
Product Assembler
January 2011 – December 2011
Achievements:
Was t rained in multiple stations because on my attention to details and being able to
effectively process work at above average rate and insure low rate of defects(1 out
300).
Responsibili ties:
• Inspect parts from previous stations for defects, and process work and apply
any necessary attachments as needed.
• Verified that all paperwork handed to me was signed and dated with correct
batch numbers to insure
• Relay any information that could improve existing methods to increase
p roductivity and hit the goals for the hour that would increase productivity
for the day and month to provide for the patients that new are products
Eza. Inc
Supervisor
August 2009 – November 2010
Achievements:
Was given quarterly bonuses for production and effectiveness.
Responsibili ties:
• To insure the highest output possible by exceeding are production goals and
coordinating with clients due dates
• Motivate the workforce with lunches and small gestures to let them know
t hat their hard work and effort is appreciated just by the company but by the
leadership.
• Supervise workforce and that production is meet, and any issues are taken
care of as soon as possible to not hinder the operation.
Sears Holding
Warehouse /Supervisor
August 2007 – August 2009
Achievements:
Ramon Mar t inez Jr • 786-***-****• acchcc@r.postjobfree.com
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Employee of the month over 15 times and 12 consecutively and Safety employee of the
month over 3 times.
Responsibili ties:
• Insuring are customer received there merchandise in a t imely manner to not
effect are metrics and position in the rankings with other stores nationwide.
• Motivate the workforce by being on the frontline and lead by example to do
t hings the r ight way and kept the focus on the tasks at hand and be safe at all
cost.
• Maintain the stockroom to make a easy t ransition from stockroom to
customer and have an accurate inventory so sales representative could sale
t he r ight amount of i tems and keep store sales figures in are projections.
Languages
• English as my first language
• Spanish as my second language and speak it f luently, read and write and at novice
level if needed.
Education
Florida Career College
Computer Network Engineer
2009 2010
References
References are available upon request.
Ramon Mar t inez Jr • 786-***-****• acchcc@r.postjobfree.com
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Help desk, Tech support, Network engineering, systems engineering, computer repair,pc repair, supervisor, forklift,
warehouse, inventory
Contact this candidate