Quality Assurance, Experienced Property Manager

Saman tha M. En glish

*** *** ** ******, *******, N Y 14206

716-***-**** samantha.m.english@ gmail.com

Goa l : Prov ide detail oriented, motiv ated, and analytical employee. Obtain a position where I can

maximize my management skills, quality assurance, and excellence in client relations.

Ski l l s: 2009 Award-winning Tenant Relations/Property M anagement Team with more than 10

years experience. Successfully implemented current security and access system’s for multiple

commercial and residential properties. Executed recycling and energy efficient/reduction

programs including entire property installation of energy efficient lighting systems. M aintained

top 5% completion and client satisfaction rate annually. M astery of M icrosoft Office programs,

extensiv e knowledge of Citrix, Corrigo, Google operating systems, and office equipment.

Em p l oy m e nt Hi story

2008-2013

Ci m i ne l l i Re a l Esta te Corp ora ti on

Residential Leasing & Property Manager

350 Essjay Road, Williamsville, NY 14221

T e nant Re lations C oordinator

Properties Included ( Buffalo, NY ):

Lafayette Cou rt Bu ilding ( Business First, T he Lunch Box, C ongresswoman Slaughter, Allpro P arking, M&T Bank, HUD,

& Gros s Sh uman) - 465 Main Stre e t

Cyclorama Bu ilding ( Lumsden & McC ormick) - 369 Franklin Avenue

M ain & Jewett ( LP C iminelli, Susan G. Komen, & First Niagara Bank) - 2421 Main Street

Bethu ne Lofts ( Residential) - 2917 Main Street

New Era Cap Bu ilding ( New E ra C ap C ompany) - Delaware Avenue

● Systematically accomplished financial objectives collecting rents, forecasting, preparing annu al

bu dgets, schedu ling expenditu res, analyzing variances, initialized corrective actions.

● Faithfu lly maintained properties by investigating and resolving tenant complaints, enforcing

ru les of occu pancy, inspecting vacant u nits, managed repairs/replacements, contacting with

third-party vendors inclu ding landscaping, snow removal, and janitorial services.

● M ethodically maintained bu ilding systems inclu ding life safety, fire safety, heating/cooling,

elevators, and plu mbing. Contracted and su pervised maintenance and repairs.

● Fervently condu cted inspections of properties and tenant spaces to ensu re compliance with

leases, life safety, janitorial, and expected u pkeep was maintained properly.

● Resolu tely secu red properties by contracting, installation of advanced technology and devices,

established and enforced precau tionary policies and procedu res, and abru ptly responded and

dissolved emergencies.

● Collected, su mmarized, and analyzed data and trends for cost-effective benefits inclu ding

electrical, heating/cooling, recycling and lighting.

● M eticu lou sly coded accou nt payable invoices for approval, researched past du e balances, and

prepared/provided tenant proposals and billbacks.

● Carefu lly maintained tenant and bu ilding files for accu racy, life and fire safety.

2005 -2008

Ellico tt Develo pment Co mpany

Accounting Cl erk

Mainte nance Dis patch

Re ce ptionis t

Educatio n

Erie Commu nity College 2004 - 2005

BOM I 2009-2013

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