Customer Service Manager
Resume:
Shannon Drake
**** *. ** ******* *** Email:
********@*******.***
Las Vegas, NV. 89149 Cell:
PROFILE Experienced personal administrative assistant to the CEO and as
well as a sizable 10,000 clientele group of inter office
tax preparers. I also have extensive practice in
coordinating daily schedules, appointments, payroll,
payment collections, staffing budgeting / accounting and
business licensing renewals as well as bookkeeping that is
required by any of the clients (personal, business tax
preparation and bookkeeping) requests. I am knowledgeable
in all aspects of the tax preparation industry, and care of
all of the company's tax preparers so they would have
productive and smooth daily tax sessions on a day to day
basis. I am motivated and have never failed at any job I
have ever worked at. I know I would make a great addition
to any team.
WORK HISTORY
TaxPlanners Inc. January 1998-
December 2013
(Office Manager) Las Vegas, NV
( I assisted in all aspects for the accountant's in
the office. I provide my services seasonally (tax season)
and in the off season I fulfill my bookkeeping commitments.
( Daily (on and off season) duties included; corporate,
small business and individual tax returns. This required
all the excess tax returns brought into the office and
dropped off.
( Maintained budgeting overhead (bookkeeping) for numerous
companies including TaxPlanners Inc.
( Served as an apprentice for the president of TaxPlanners,
and did his entire work load overflow.
( Maintained and scheduled over 10,000 of their clients; to
ensure that things ran in a smooth and orderly fashion.
ILX Resorts Incorporated - Joey Bistro Restaurant
July 2003- July 2006
(Office/Restaurant Manager) Las Vegas, NV
( I was promoted rapidly from the office account
receivable and payable employee; to the restaurant manager
in upscale restaurant in six months time.
( Served as an event coordinator for our restaurants
special events; such as the weddings, banquets, any and all
of the parties that we executed in the two years I was with
ILX (before they closed down the restaurant in Las Vegas).
I assured each event was specially detailed to all of my
clientele. I was in charge of every detail entailing the
events including front and back of the house supervising.
( Accountable for budgeting, cost control, payroll, and
full reconciliation of the sales transactions and the
balancing and lodging of the daily finances.
( I participated in staff recruitment, hiring and
training, taking extra time to consider each individual in
their special needs of direction.
( I performed administrative and secretarial support
for two restaurants jointly for two months; then making my
permanent transition into a stationary place in the ILX
Company.
Office Depot BSD February
1996- August 1999
(Customer Service Representative) Las Vegas, NV
( I was one of two in the custom printing department
creating imprints and logos work thru the Business Services
Division of Office Depot, working only with other
companies.
( Customer service representative, with my own set clientele
base as well as customers with no customer service
representative that I managed daily to ensure they were
taken care of, for any and all services, for their company.
( I was responsible for general office duties such as
scheduling meetings, maintenance of the internal and
external mailing systems, filing, faxing, and answering and
making calls made by any of our customers.
SKILL
( Microsoft Office programs as well as many accounting
programs, QuickBooks, Quicken, and Peachtree
( I have a strong ability to provide problem solving
skills, in a quick and efficient manner
( Proven to gather, collate and analyze data
accurately and effectively
( Strong interpersonal skills; proven to work with
individuals at any and all levels thru out my entire work career
( Dedicated individual and have proven ability
for success
References available upon request
Contact this candidate