Customer Service Manager
Resume:
***** ************ **. *** #****
Farmington Hills, MI 48335
**********@*****.***
MR. ASHLEY E. SHORT
Driven professional with a great capacity to lead, excel and deliver.
CAREER PROFILE
Extensive knowledge of human resource procedures, customer service
relations and business administration processes. Strong ability to clarify
issues, mobilize support, and facilitate decision making in complex
situations.
Excel
SKILLS & ABILITIES
Power Point
MS Word
Quick Books
Adobe
Windows
JIRA
Team Player
Written/Verbal Communication
Interpersonal
Time Management
Analytical
WORK EXPERIENCE MANUFACTURING ASSOCIATE CHRYSLER, LLC.
October, 2012 – Present
Work closely with coworkers to maintain timely production
Successfully implemented work strategies to make assembly lines
run smoother, resulting in faster and more accurate production
Evaluate strengths and weaknesses of coworkers and convey
suggestions to management about how to reduce frequency of line
stoppages
SITE DIRECTOR YMCA OF METRO DETROIT
February, 2010 – July, 2013
Increased enrollment percentages for 4 consecutive semesters
Oversee the development of curricula and review training outlines
Train employees and evaluate their performances
DATA ENTRY SPECIALIST IRON MOUNTAIN, INC.
September, 2012 – October, 2012
Upload documentation received into paperless file storage
Maintain the confidentiality of customers’ files
Screens calls, mail and email for members of the practice
CUSTOMER SERVICE REPRESENTATIVE MINACS MARKETING SOLUTIONS
December, 2009 - January, 2010
Act as a liaison with CR team members and answer all incoming customer phone
calls within quality standards
Follow up on existing cases and close, as appropriate
Document new and updated case file information using Minacs
quality standards
SERVICE MANAGER EASTERN MICHIGAN UNIVERSITY DINING SERVICES
September, 2005 – September, 2008
Supervise 10 staff members and serve as a direct point of contact
Coordinate work flow and delegate responsibilities to team
members
Design and execute creative and effective marketing strategies
EDUCATION EASTERN MICHIGAN UNIVERSITY B.A. OF BUSINESS ADMINISTRATION – HR MANAGEMENT
Additional Coursework: Psychology, Economics, Accounting, Statistics, and Business Ethics
Created and delivered a unique and engaging presentation about
COMMUNICATION
business investment processes
Organized and delivered presentations for child safety regulations
and program organization strategies for the YMCA of Farmington
Hills
Elected Treasurer of the Business Student Association at Eastern
LEADERSHIP
Michigan University
Appointed Site Supervisor of the YMCA Program and lead Youth
Counselor of the C4 Youth Program
Operational Management
H.R. PROJECTS
Labor Relations
Business Ethics
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