Customer Service Manager

RAY VILLARREAL

***** ***** *****

Cleveland, Texas 77328

Mobile: 713-***-****

Email: ********@*****.***

Objective:

A position in logistics transportation; export and import

documentation, warehousing, shipping,

Employment:

OHL Logistics -

Account Executive / Warehouse Supervisor

Primary responsibilities are air freight and ocean freight forwarding,

handling customer servicing/interaction, rate quotations, booking

cargoes, inland freight arrangements, procurement, expediting,

documentation, confirm sailing/on boards, confirm deliveries, issue

air and ocean consolidation requests, consular work, document

distribution, invoicing, detect and report non-conformities, assisting

project managers, preparing reports, as required, ensure customer is

kept up to date regarding the status of material received. Also,

processed purchase orders, material receipt entry (overages,

shortages, damages, insufficiently packed material, hazardous material

and handling of oversized materials), issuing work orders, air and

ocean freight, filing of tariffs with FMC, packing lists/commercial

invoice, inland bills of lading and/or dock receipts, invoicing, and

file close-out. Managed all warehouse operations to include

receiving, checking, export packing for air and ocean freight,

unloading/loading trucks and container stuffing. Arranging all truck

deliveries to ensure all cargo made their close out date / time.

Handled all invoicing to export department for all warehouse services

rendered to ensure all profits were recorded accurately

Transoceanic Projects & Development 04/10 -

Account Executive

Handled all air freight and ocean freight forwarding, responsible for

customer servicing/interaction, rate quotations, booking cargoes,

inland freight arrangements, procurement, expediting, documentation,

confirm sailing/on boards, confirm deliveries, issue air and ocean

consolidation requests, consular work, document distribution,

invoicing, detect and report non-conformities, assisting project

managers, preparing reports, as required, ensure customer is kept up

to date regarding the status of material received. Also, processed

purchase orders, material receipt entry (overages, shortages, damages,

insufficiently packed material, hazardous material and handling of

oversized materials), issuing work orders, air and ocean freight, on-

site packing, packing lists/commercial invoice, inland bills of lading

and/or dock receipts, invoicing, and file close-out.

Warehouse Manager

Managed all warehouse staff and operations to include receiving,

checking, export packing for air and ocean freight, unloading/loading

trucks and container stuffing. Arranging all truck deliveries to

ensure all cargo made their close out date / time. Handled all

invoicing to export department for all warehouse services rendered to

ensure all profits were recorded accurately.

Wolfies (Houston) - Manager

Managed the restaurant daily operations from opening to closing

Monitoring of all wait staff / bartenders performance to ensure

excellent customer service resulting in profits gained due to customer

satisfaction

Scheduling of wait staff and bartenders

Profit & Loss reporting

Reviewed and approved expenses, inventory / ordering of supplies

United Parcel Service (UPS) - Part time - Seasonal 12/07

Delivery of courier packages to business and residences within a

limited time frame. All UPS deliveries are timed accordingly.

Transoceanic Shipping Co., - Houston, Texas 09/2004 - 01/2005

Human Resources Administrative Assistant / assisted Manager with Human

Resources issues

Distribution of mail and courier packages

Shipping daily courier packages to domestic and international offices

Ordering and distributing office supplies

Payment of all overhead billing (office supplies, courier payments,

utilities etc.)

Responsible for maintaining all filing systems and retrieving archive

files for operations staff

Provide assistance to operations staff such as filing, photocopying,

and replacement of cell phones all duties required of administrative

staff

Kingwood Village Assisted Living - Kingwood, Texas 02/05 - 12/07

Responsible for supervising the dining room staff, preparing the work

schedule, new wait staff training and team development.

Catering Connection - Kingwood, Texas 02/05 - 12/07

Provide customer service to clients requesting menu for catering

events

Ensure that all menu items ordered are prepared and scheduled for

delivery

Responsible for delivery, setting up and proper staffing for catering

event

Lopez's Flooring Services, Houston, Texas 05/00 - 12/00

Mechanic

Assisted in the installation of carpet, wood and tile in new homes in

the Houston area.

Education:

Kingwood High School 2004

North Harris College 2004

Kingwood College 2005

Art Institute of Houston 2006 - 2007

Certifications:

TWIC Card

TSA STA

Certified Forklift Operator

Dangerous Goods Certification - Air & Ocean

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