Customer Service Manager

Cathy McCarthy

*** ***** ******, #*

Springfield, MA 01105

937-***-****

Email: ************@*****.***

EXPER I ENCE

Home Care Giver, Cincinnati, Ohio, 2013-2014

Charlene Bosken, Supervisor 610-***-****

Position: Home Care Giver, Companion, Housekeeper

• Assisted live in elderly companion with daily needs

• Personally assisted with getting dressed and all personal atti re

• Prepared and served meals

• Attended to companions medicine

• Drove with companion to doctor’s appointments, grocery, errands

• Enjoyed companionship with hobbies, interests, conversation

Disney World, Orlando, Florida, AKA Sinclair Community College, 2012-2013

Terry Maiwarm, Disney Representative 937-***-****

Position: College In ternship

• Organized, prepared, served meals, beverages

• Prepared, stocked, restocked food, beverages, supplies

• Maintained cleanliness food service, dining facilities

• Supported staff any way needed

Sinclair Community College, Dayton, Ohio, 45403, 2011-2012

Pat Bailey-Ricksaw, Manager 937-***-****

Position: Financial Aid Department Student Worker

• Assisted staff filing, organizing, assembling, alphabetizing financial aid files

• Maintained file drawers, cabinets financial aid documents

• Supported staff any needed capacity

M adden Golf Course and Legends Restaurant, Dayton, Ohio, 2009-20009

L ar ry Price, Manager 786-***-****

Position: Sales, Customer Service, Cashier, Retail, Inventory, Stock

• Assisted, greeted customers, visitors, vendors, staff

• Cashier, received customer payments

• Answered telephones, communicated staff messages

• Prepared, typed correspondence

• Sorted, distributed mail, UPS, Federal Express,

• Processed payments cash, checks, credit card payments, balanced cash

d rawer

• Assisted, served restaurant customers

• Prepared, served food, salads, grilled sandwiches, beverages

• Stocked food, beverages, supplies

• Maintained cleanliness restaurant, dining facilities

Select Staffing Incorporated, AKA Resolve Staffing Incorporated, Dayton, Ohio,

2006-2009

Erica King, Manager and Ms. Linda, Manager 937-***-****

Job: Customer Service, Sales, Cashier, Office Assistant

• Assist, greet customers, visitors, vendors, staff

• Prepared, typed correspondence, requisitions

• Sorted, distributed mail, inter-office, UPS, Federal Express

• Scheduled appointments, meetings, conference rooms,

• Organized inventory, customer orders, shipping requests

• Received customer payments, cash, credit card, checks

• Processed insurance billing, payments

• Maintained, assisted customer collection calls, overdue balances

• Processed accounts payables, accounts receivables, invoices, purchase orders

Miami Valley Hospital, Dayton, Ohio, 2003-2006

K athy Pittman, Manager 937-***-****

Job: Office Assistant, Medical Records Clerk

• Maintained positive customer relations in problem solving; routed telephone

calls to appropriate persons; Demonstrated abili ty to interface with

operations and other internal departments to provide prompt solutions to

customer needs

• Efficiently operated various office machines including: typewriter,

adding/calculator, copiers and facsimile machines; used mainframe computer

terminal CRT to access and/or update customer data.

• Multi-tasked by utilizing organizational and prioritization skills and

effectively managed tasks with organizing, assembling, maintaining and

f iling medical records.

• Exhibited effective writ ten, verbal and personal skills for handling customer

telephone inqui ries, working with both print and electronic correspondence

and assisting other team members, supervisors and upper management.

• Typed and keyboarding skills; speed and accuracy with ten key

adding/calculator proficiency.

• Organized, maintained, assembled, filed medical records files,

correspondence, supported team and associates.

• Strong attention to detail, good organizational skills, maintained professional

demeanor

• Worked effectively with internal departments to provide acceptable, effective

resolutions to customer problems in a t imely manner.

• Maintained basic computer skills to readily enter, access, review or change

data as required.

• Organized and priori tized skills expediting and effectively managing work

load.

• Demonstrated effective verbal, wri t ten and interpersonal communications

s kills.

• Effective verbal, wri t ten and interpersonal communications skills.

• Ability to communicate with internal and external customers effectively.

• Worked independently with minimal supervision.

• Communicated with internal and external customers effectively.

ED UCAT ION

• Sinclair Community College, Dayton, Ohio, 2011-2013

Associate Degree Program: Hospitality, Travel and Tourism

• Sinclair Community College, Dayton, Ohio, 2010-2011

Academic Resource Center Mathematics Program

• Miami Valley Technical Career Center, Dayton, Ohio, 2009-2010

Medical Billing Program

• Computer Software: Microsoft Word, Excel, Access, Outlook, In ternet

REFERENCES

• Elaine Mil ler, Disney World, Orlando, Florida 330-***-****

E mail: **********@*****.***, Food Service Co-worker

• Dominic Magwood, Sinclair Community College, Dayton, Ohio, (937) 512-

3000

E mail: *******.*******@********.***, Financial Aid Department Co-

worker

• L isa Hall, Sinclair Community College, Dayton, Ohio, 937-***-****,

E mail: L ***.*******@********.***, Financial Aid Department Co-Worker

• Tim Biggers, Madden Golf Course and Legends Restaurant, Dayton, Ohio

937-***-****, Supervisor, Co-Worker

• Bob Reed, Madden Golf Course and Legends Restaurant, Dayton, Ohio

937-***-****, Co-Worker

• Gladys Caraballo, Friend, 413-***-****

• Steven Beebee, Friend 413-***-****

• MaryAnn Demarais, Friend, 480-***-****

• L isa Russell, Friend, 937-***-****

Contact this candidate