Customer Service Administrative Assistant

Judy Wilson

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**** *. ** ****, **** ****; Phoenix, AZ 85033

Cell: 623-***-****

**********@***.***

PROFESSIONAL SUMMARY

Dedicated and focused Administrative Assistant with exceptional customer service and

decision making skills. Works well under pressure with attention to detail to ensure tasks are

successfully completed. Seeking a role of increased responsibility where a company can

benefit from my knowledge and experience.

EXPERIENCE

Western International University 2006 to 2013

Associate Academic Counselor/Disability Services Advisor

• Establish and maintain a positive relationship with students, management and

colleagues, fostering an environment of open communication and support

• Treating management, colleagues, and students with respect

• Maintaining a positive attitude and showing empathy when working with students with

disability

• Provide clerical support for representatives including typing, filing, data entry, distributing

mail, maintaining inventory, keeping records, follow up on pending projects

• Prepared periodic reports as requested by management.

• Establish, audit and maintain highly confidential files and records for all accommodated

student according to the Americans with Disability Act

• Participated in quarterly training and business meetings for disability services

• Answered and managed incoming and outgoing calls

• Created, researched and collected articles for monthly student newsletter

The Home Depot 1999 to 2006

Cashier

• Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges

• Prevented store losses using awareness, attention to detail and integrity.

• Helped train new employees in cashier procedures

• Took initiative to cross-train in all departments for greater product knowledge and

provided back-up for other customer service representatives when needed

• Worked as a team member performing cashier duties, product assistance and cleaning

• Maintained cash supply in cash drawers in multiple checkout stations

• Responsible for ringing up customers in a timely manner and guaranteeing high level of

customer service

• Communicated all merchandise needs or issues to appropriate supervisors

• Stocked and rotated inventory regularly

• Performed store opening duties, including counting cash drawers and checking all

equipment for proper functioning

• Organized the store by returning all merchandise to its proper place

• Replenished merchandise shelves with items from the stockroom

• Processed merchandise returns and exchanges

SKILLS

• Typing speed - 40 words per minute

• 10-Key speed - 5750 keystroke per hour

• Proficient in Microsoft Office Suite

• Worked in databases: Datatel, eXp, ADSMS

ACHIEVEMENTS

• Advanced certificate Microsoft Office - 2011

• Advanced certificate Microsoft PowerPoint - 2011

• Advanced certificate Microsoft Excel - 2011

• Intermediate certificate in Microsoft Publisher - 2011

• Intermediate certificate Microsoft Outlook - 2011

• Certified for Disability Service Advisor - 2007

• Received KUDOS award for outstanding customer service - 2010

• Certificate: EMT-B - State of Indiana Emergency Medical Service Commission - 1996

• Certificate of Distinguished performance as Emergency Communication Operator - 1997

• Certificate: APCO-Public Safety Telecommunication - 1995

• National Defense Service Medal - US Army, Specialist 4 - 1975

EDUCATION

Western International University-Online 2009 to 2013

Working on Bachelor of Arts: Behavioral Science

• Completed 91 credit hours

• 3.96 GPA

University of Phoenix-Online 2010 to 2011

Associate of Arts: Fundamental Business,

• Conferred: October 31, 2011

• 3.90 GPA

City Colleges of Chicago 1976 to 1977

Basic Certificate-Clerical

• Completed 16 credit hours

• 4.00 GPA

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