Manager Customer Service
Resume:
Raymond Kovach
Rocky River, OH 44116
*********@*****.***
OBJECTIVE Obtain a position of challenge and responsibility in materials
management
SUMMARY 24 years experience in Sales, Purchasing, and Materials
Management. Enjoy leading teams and creating new programs to increase
sales. Consistent success in cost savings through value analysis and
negotiations. Experienced in Kan-Ban, JIT, Total Quality programs.
Purchased a wide range of commodities including, but not limited to:
fasteners, electronic components, raw materials, fabrications, castings,
machined parts, sub-contract machine work, sub-contract assembly,
finishing, freight, packaging. I excel in team building and organizing.
Long track record of implementing improved procedures for inventory control
and production. Planned and organized set-up reduction programs.
Implemented inventory accuracy programs to improve customer service and
reduce inventory investment. Achieved and maintained inventory accuracy
goals to eliminate annual physical inventories.
EXPERIENCE
2009 - 2012 Consultant - Resources Global Professionals..
Cleveland, OH
Perform tooling audits at 1st and 2nd tier automotive suppliers
for Major automotive company. Checked condition and relevant data
concerning progressive stamping dies, investment casting dies, and gauges.
2011 - 2013 Committee - American Cancer Society, Relay for Life,
Rocky River, OH
Assembled committee members and volunteers to plan and execute
the Relay for Life event in the Rocky River community. Trained staff in
team building, organization and prioritization for community fund raising.
Surpassed goal in first year leading the event. Improved community
involvement through increased business community participation.
2007 - 2008 Strategic Sourcing Manager - Strong Tool Co..
Euclid, OH
Developed and performed customer presentations for automated
tool dispensing systems. Directed 3 buyers for a industrial cutting tool
distributor. Responsible for inventory management, supplier development and
selection. Developed detailed inventory reporting for the automated tool
management software systems. Created and performed customer presentations
for the automated tool dispensing systems. Developed a quotation database
to efficiently collect, maintain and share supplier pricing.
2001 - 2007 Operations manager - Diamond Enterprises. Akron, OH
Created a custom ID card program to streamline customer
registration and increase customer satisfaction. Created procedures for the
efficient processing of customer registration and data collection. POS
(Point of Sale) software implementation, logistics, scheduling, Purchasing,
Inventory Control.
1999 - 2001 Inventory Control manager - Kirkwood Industries,
Carbon division. Cleveland, OH
Supervised forecasting, scheduling, production planning,
purchasing & warehouse teams. Supplier development. Negotiated long term
blanket agreements to shorten lead times and reduce prices. Reduced order
backlog 200%. Improved delivery performance 240%. Utilized team buying
strategies to reduce supplier base and costs.
1997 - 1999 Inventory Systems manager, Buyer/Planner - Venture
Lighting Int'l. Solon, OH
Helped implement Symix MRP computer system and Inventory
Accuracy program. Improved inventory accuracy from 67% to 95% in 10
months. Created requisition system using Lotus Notes to streamline MRO
requisition and approval process.
1995 - 1997 Inventory Systems Manager - Lucas Aerospace. Aurora,
OH
Led supplier qualification team. Created new streamlined
requisition procedures using Lotus Notes system. Top cost savings
performer.
1993 - 1995 Area Sales Manager - Curtis Industries. Eastlake, OH
Played major role in implementation of MAPICS MRP/DRP computer
software package. Negotiated long term blanket agreements to reduce lead
times and costs. Increased sales in new territory by over 200%.Top new
account creation performer 7 months in a row.
1982 - 1992 Buyer/Planner - Bird Electronic Corporation. Solon,
OH
Led the "automation team" to develop new manufacturing methods,
utilizing the latest in KanBan and JIT principles. Top cost savings
negotiator. Created the Cycle Count program to increase inventory accuracy
and eliminate the annual physical inventory.
EDUCATION
1992 Certificate earned, CPIM, Inventory Management - American
Production & Inventory Control Society. Cleveland, OH
2001 Associate degree, Purchasing Management - Cuyahoga Community
College. Parma, OH
GPA: 3.58 Cum Laude
2000 Certificate, Team Building - Bowling Green University. Bowling
Green, OH
1998 Certificate, Success - Dale Carnegie. Garfield Hts, OH
Graduated with Honors
2006 Wendelstadt Professional Umpire Academy, OHSAA sports official
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