Manager Customer Service
Resume:
TINA N. PENFOLD
Menifee, Ca. ***84
SUMMARY:
An experienced Manager seeking a position offering challenge,
accountability, and opportunity for Career advancement.
ACCOMPLISHMENTS:
Gained diverse experience in Peer Mediation which was recognized in the
Press Enterprise Newspaper as achieving peace among peers.
Developed lucrative business relationships with clients. Managed several
top accounts.
Recognized for high ethical standards in all work performed.
Project budgeting and cost containment.
New Store Openings: Successfully opened two high profile store operations,
hiring, sourcing, and developing highly engaged customer first teams as
well as Formed strong productive relationships through corporate
collaborations.
QUALIFICATIONS:
A high-energy, enthusiastic and dependable individual who excels in
challenging and competitive environments.
Extensive public contact and experience with cashier and accounts
receivable.
Strong Organization skills.
Reputation as a dependable and accountable employee.
WORK HISTORY:
2009-Present Sales Manager/ Service Leader/ Senior Beauty
consultant
JC Penney Victoria Gardens
Redlands/ Montclair/Rancho Cucamonga, Ca.
Improved
sales and customer service within assigned departments by utilizing
benchmarking reports to identify
and take action on sales and space opportunities. Executed and managed
company programs to build sales
consistently exceeding credit goals and increasing dot.com business vs.
company goals. Actively coached,
trained, and developed department supervisors and associate talent,
establishing leadership backups.
2007-2009 Office Manager
Document Solutions Legal Services
Hemet, Ca.
Responsible for daily opening and closing of the office. Client intake,
preparing legal files. Preparation of Legal Documents for clients to
represent themselves in court. Responsible for venders, banking, and office
supplies and organization. Personal assistant to the owner. Handled multi-
line networking system.
2000-2008 Manager
Claudia's Hallmark
Hemet, ca
Responsible for all operational aspects of running a retail store including
marketing, customer relations, inventory, ordering and seasonal displays.
EDUCATION:
2008 B.A., Liberal Arts Studies
California State University, San Bernardino
San Bernardino, Ca.
2005 Associate
Mt. San Jacinto College San
Jacinto, Ca.
2000 H.S. Diploma
West Valley High School Hemet,
Ca.
REFERENCES: Excellent personal and professional references available
upon request
Contact this candidate