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Customer Service Manager

Location:
Carol Stream, IL
Posted:
February 04, 2014

Contact this candidate

Resume:

Precious Ellis

**** * **********, *** **

South Chicago Heights, IL 60411

Cell: 1-312-***-****

Email: acch3b@r.postjobfree.com

Objection

To secure a position in a professional setting where there is learning opportunities and growth

potential to advance in the company.

Qualifications

Over five years experienced training in the field of social advocacy, community outreach and

teaching youths from two year olds to fourteen years old utilizing age appropriate curriculum,

and from fourteen to eighteen using Microsoft programs. Very prompt communicates well with

others, maintain a good sense of humor under pressure and committed to do whatever it takes to

get the job done.

Education

Governors State University, University Park, IL

Expected graduation date: May 2014

Bachelor of Arts, English

Olive Harvey College, 10001 S Woodlawn Ave, Chicago, IL, May 2011

Associate of Arts

Work Experience

Olympia Fields Country Club, Olympia Fields, IL, May 2010-Jan 2013

Ladies Locker room Attendant / Assistant /Restaurant Server

• Customer service

• Cleaned and helped maintain a locker room that contained more than 200 members

• Assist locker room manager with scheduling activities for upcoming golf outing /filing/

and scheduling interviews

• Assist the members of the club with all their needs

• Answering and transferring calls, faxes, and emails

• Catering events and serving food to the members

• Establishing a relationship with the president of the club

Lydia Healthcare, Robbins, IL, Aug 2010-Oct 2011

Psychiatric Rehabilitation Services Coordinator Assisted (PRSCA)

• Assist in development in Interim Treatment plans, Comprehensive Treatment plans and

quarterly evaluations

• Provide group and individual counseling sessions, as well as case management and

discharging planning services.

• Assist in providing crisis management services which may include the use of CPI ( Crisis

Prevention and Intervention)techniques as trained by certified trainer

• Review Relevant Behavioral Reports and follow up with appropriate documentation

• Assist in activity department with various activities

• Assist in other departments in managing resident behavior

• Attend in all services and participate in continuing education

• Perform other clinically related duties as assigned

• Assist in conducting Comprehensive Assessments

United Parcel Service, Hodgkins, IL, Aug 2008- May 2012

Package Handler

• Responsible for loading and unloading trucks

• Scanning bulk (75 pounds and over)

• Handling small package for delivery

• Reporting to safety manager with proper paperwork regarding safety violations

Children Learning Academy, Chicago, IL, Nov-2008 to – Nov2009

Parent Coordinator (Intern)

•After School Matter, for high school students, parenting class for adults

•Domestic valences classes for adults, life skill classes for adult and teens (Co-trainer)

•Collaborates with staff and parents to address areas for improvement.

Skills

• CPR Certified Active Listening Skills

• Critical Thinking Skills Excellent reading Comprehension

• Computer Proficient (Word, PowerPoint, Excel) Clear Public Speaking Skills

Relevant coursework

• Educational Technology Modern English Grammar

• Advanced Writing Advanced composition



Contact this candidate