Human Resources Manager

JENNIFER ATKINSON

**** *********** ** • Flower Mound, TX 75028

********.*.********@*****.*** • 970-***-****

Human Resources professional with 11 years of experience in recruiting, benefits, training,

employee relations, compliance and performance management

SUMMARY OF QUALIFICATIONS

• 1 1 years of experience in human resources positions, handling highly confidential and sensitive

matters with integrity

• Possess Senior Professional Human Resources certificate

• Ability to provide expert guidance on human resources issues with extensive knowledge of multi

state and federal laws, labor laws and compliance requirements

• Developed and conducted trainings for managers

• High level of ownership of projects, resulting in successful development of improved programs,

policies and procedures

• Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook; basic knowledge of

Access

• Experience with ADP, Ceridian, Ceridian Recruiting Solutions, Paychex, and Success Factors

PROFESSIONAL EXPERIENCE

CCS MEDICAL, FARMERS BRANCH, TX September 2012-Present

HUMAN RESOURCES MANAGER

• Manage employee relations through effective partnership with multi-site and multi-state

management teams, to make educated decisions on conflict resolution

• Manage company FMLA and ADA process

• Coordinate company training, creating and implementing leadership training programs, systems

trainings and other compliance trainings

• Set up and administer the annual performance review and compensation process

• Creating a company turnover report and online exit interview process

• Complete and analyze salary survey data to make recommendations to managers

INTERWEAVE, LOVELAND, CO December 2009-August 2012

HUMAN RESOURCES GENERALIST

• Manage employee relations through effective partnership with multi-site and multi-state

management teams, to make educated decisions on conflict resolution

• Project managed implementation of HRIS/Payroll system, Paychex, and performance

management system Success Factors company-wide to improve efficiency in human resources

• Administer company benefits, work with broker and benefits provider to solve benefit issues

• Manage the open enrollment process

• Worked with the V.P. of HR on organizational development

• Coordinate company training, creating and implementing leadership training programs, change

management, systems trainings and other compliance trainings

• Set up and administer the annual performance review and compensation process in Success

Factors

• Facilitated improvement of and documented all HR operating processes including FMLA,

benefits administration, workers compensation, and the exit interview process.

jennifer atkinson ● ********.*.********@*****.*** ● 970-***-**** ● Page A

• Creating a wellness program and committee to help with overall company wellness and the

rising cost of health care

• Complete and analyze salary survey data to make recommendations to managers

• Designed and implementing a new orientation process to align with company values and

become more efficient

GROUP PUBLISHING, LOVELAND, CO July 2007- October 2009

HUMAN RESOURCES GENERALIST

• Partnered with managers to advertise openings, write job descriptions, screen resumes, interview

candidates using behavioral interviewing techniques and administer testing efficiently through

implementation of Ceridian Recruiting Solutions

• Created and conducted behavioral interviewing techniques

• Negotiated advertising to save company $37K in 9 months; maintained $70-80K below total

recruiting budget for two consecutive years without sacrificing quality

• Facilitated noticeable improvement in employee retention and satisfaction ratings with 12%

turnover rate, average 6 year tenure and high employee morale

• Coordinated temporary staffing needs through managers and off-site staffing agency, effectively

negotiating temporary bill rates and conducting bid process to ensure best rates

• Collaborated with manager on succession planning strategies and salary analysis, thoroughly

researching to develop career paths and identify/correct salary gaps

• Successfully implemented HRIS system, Ceridian, company-wide to improve efficiency in

human resources

STARTEK, GREELEY, CO October 2002- June 2007

HUMAN RESOURCES GENERALIST August 2006-June 2007

• Managed employee relations through effective partnership with site management teams, ensuring

thorough investigations to make educated decisions on conflict resolution

• Instrumental in assisting new site set up human resources department, including participating in

recruiting strategies; resulted in over 100% fill rate for 2005 and 2006

• Supervised daily activities and duties of 2 human resources assistants, ensuring continuous

productivity and timely completion of tasks

• Facilitated employee programs and benefits, including delivering new benefit plans to employees

during open enrollment periods

• Assessed and implemented new and improved human resources policies including attendance,

leave of absence tracking and human resource management training policies

EMPLOYMENT SPECIALIST June 2005- August 2006

• Facilitated the application and pre-employment testing process for all entry-level positions,

answering inquiries independently

• Successfully developed referral program to assist with employee turnover rates and limited budget,

resulting in 100% fill rate in 2004 and reduced employee turnover

• Managed internal job bid posting, screening and interviewing process for both exempt and non-

exempt positions, implementing plan to involve supervisors in interviewing process and training

them on behavioral interviewing techniques

jennifer atkinson ● ********.*.********@*****.*** ● 970-***-**** ● Page A

• Developed and delivered new hire orientations, streamlining forms and updating policies for

efficient orientation process

• Collaborated with local radio stations and newspaper contacts to brainstorm and create unique

advertisements using actual employees’ career stories

ADDITIONAL EXPERIENCE

• Payroll Specialist, StarTek, Greeley, CO, May 2004- June 2005

• Human Resources Assistant, StarTek, Greeley, CO, October 2002- May 2004

• Human Resources Assistant, Apple One, Greeley, CO, August 2002- October 2002

• Physical Therapy Assistant, Colorado Athletic Conditioning Clinic, Aurora, CO, September 2001-

June 2002

• Head Athletic Trainer, Colorado Athletic Conditioning Clinic, Aurora, CO, September 2001- June

2002

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN EXERCISE AND SPORT SCIENCE 2001

UNIVERSITY OF WYOMING Laramie, WY

CERTIFICATIONS

• Senior Professional Human Resources, December 2010

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