Project Manager Customer Service
Resume:
Jason C. Dalton
Virginia Beach, VA 23456
Cell Phone 757-***-****
Email: ******.*@*******.***
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Vision and Objective
To obtain a long-term leadership position in which I am able to utilize my vast
technical abilities and management experience while guiding, mentoring, and
building up other members of a technical team.
Qualification Summary
Qualifications offer a total of sixteen years of industry experience, ten years at
the executive level and technical management experience in the Audio/Video
Integration industry. I am committed to the highest degree of excellence through
achievement. I am highly skilled and have experience at all levels of project and
installation management, leadership, critical thinking, and execution of total
project life cycle. Through these years of experience, I have developed excellent
decision-making, problem-solving and organizational skills while meeting the
challenge of the ever-changing industry, whether that change is driven by the
client or industry itself. One of my greatest accomplishments has been earning
and maintaining quality client relationships built on knowledge and trust.
Certifications
• Microsoft Learning Partner
o Microsoft Office 2010 Project Fundamentals
o Microsoft Office 2010 Project Level 1
o Microsoft Office 2010 Project Level 2
• Infocomm CTS-I
o Certified Technology Specialist-Installer
• Infocomm CTS
o Certified Technology Specialist
• Extron EAVA
o Extron Audio Video Associate
• Crestron DMCD
o Digital Media Certified Designer
• Projection Design
o Certified Product Specialist
o Certified Product Expert Warp/Blend Image Processor
o Certified Product Expert Real Color
• Clearone
o Professional Conferencing Products Technical Specialist
• BSS Audio
o Soundweb London Level 1
o HiQnet System Architect
VBRICK VNCE
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o VBRICK Certified Network Engineer
ELAN University
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o Audio, Video, Automation & IT system training
Runco/Vidikron
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o Video Factory Training & ISF Training
• Level 1 training for 3D mathematical imaging models, front panel
controls, two point color balance, color management, HD and SD
decoding and calibration, and front projection design and calibration
Certified Training Academy
• Gained qualifications for Department of Criminal Justice Services
license. Developed skills to create and service security and CCTV
systems
CEDIA Training on Home Theater Optimization
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Experience
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2010-Current Technical Operations Manager, Whitlock
Managed delivery of $18 Million in A/V integration products and
services in 2012 and roughly $15 Million in 2013.
Responsible for monthly management of a $1.3 - $1.8 Million annual
Technical Operations Department P&L. Over the last few years, led
change to decrease department expenses.
Provide technical leadership with extensive Project Management,
Installation Management, and Business Management experience to
help manage and lead technical operations for the Virginia Beach
Whitlock branch.
Manage internal business processes to ensure maximum efficiency is
obtained while overall resource utilization is yielding bottom line
profitability.
Integral in promoting and maintaining compliance with company-
wide initiative to change process to define responsibility and call out
deliverables of all resources during life cycle of each project.
Posses a strong combination of direct industry technical experience
and excellent customer, management, computer and organizational
skills.
• Responsible for Project Management, Programming, Installation and
Commissioning resources and processes for the branch.
• Work as part of the local management team to set the standards for
Branch Technical Operations and to ensure that all branch
departments work together cooperatively to focus on the client.
• Strive to maintain profitability goals of our local operation while
maintaining a high level of quality and customer satisfaction.
• Review monthly department P&L reports and make adjustments to
operations as necessary to project future profitability, manage
budgets, and to achieve profit and quality goals.
• Responsible to position Whitlock as a leader in the local market with
a reputation for high value, customer service and quality.
• Ensure integration projects have a technically sound and proactive
commissioning and Quality Assurance plan to meet and exceed
client, consultant, architect and general contractor expectations.
• Recruit, mentor, and manage a technical staff of approximately
twenty-five to include project managers, technicians, and
programmers. Direct successful and profitable integration of
multiple, mission-critical, high-profile, integrated audiovisual,
videoconferencing and broadcast projects.
• Implement dress code and conduct standards and expectations.
• Maintain individual and group training.
• Ensure compliance with national, state, local and Whitlock safety
regulations.
• Monitor compliance with client or contractor job-site regulations.
• Oversee routine maintenance and inventory for all company vehicles.
• Designed and coordinated remodel of new conference room,
enabling unified communication between branches.
• Coordinate very closely with Sales, Management and Engineering to
identify current and future installation scheduling commitments and
expectations.
• Manage Technical Operations department head count and create a
fluid schedule of resources weeks in advance based on these
commitments.
• Manage Project Manager’s weekly reporting of job status in
Enterprise Project Management Software.
• Produce a bi-weekly Project Manager Status Report for invoicing for
customer service representative and branch management.
• Closely coordinate with other Whitlock branches and operations to
share resources during peaks and valleys of workload.
• Work closely with local, regional and national management to
establish best technical practices from other Whitlock offices.
• Review/reject/approve time sheets in Enterprise Project Management
Software for all direct report employees.
• Perform annual employee performance reviews for all direct reports.
• Excellent reviews from clients and manufacture representatives.
• Able to design system drawings, by hand or by utilizing Microsoft
Visio.
• Unique ability to troubleshoot complex difficulties within system
design.
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2001-2010 SVP & Director of Operations, Audio Video Architects, (AVA)
• Started and developed AVA from part time commercial audio/video
contracting.
• Secured all sales, design, management and completion, both
commercial and residential audio, video and low voltage electronic
system projects.
• Maintained relationships with multiple project managers from large
commercial A/V companies to generate and maintain follow-on
business and residual income from commercial installations and
service calls.
• Scheduled all sales, service and installation hours based on resources
and commitments.
• Set up and managed company computers, company website and
domain.
• Designed various business forms using Microsoft Excel, Word, and
Publisher.
• Set up Microsoft Exchange server to handle all email and
scheduling.
• Procured all equipment and installation materials.
• Interviewed new vendors for equipment purchases.
• Purchased and maintained all company vehicles.
• Met with clients to ensure exceptional communication and
satisfaction during and following project completion.
• Ensured each project met client expectation and was technically
sound while balancing quality and profitability.
• Recruit and manage job performance of all employees, while
mentoring experienced and novice employees on their development
and progression in their professional career.
• Maintained qualified work force for daily operations, offering a fair
and competitive benefit package.
• Review, manage and approve time sheets, billable hours and
profitability on weekly basis.
• Fostered teamwork and success through employee-client
relationships with focus on employee safety and client satisfaction.
• Performed annual employee performance reviews along with job
coaching throughout the year.
• Provided a safe, clean, and neat appearance of the establishment.
• Projects/Jobs included systems of the following: Multi-Source,
Multi-zone audio/video systems. Distributed audio system, both
8ohm and 70 volt. RF distribution systems for CATV, SAT, CCTV.
Built complex RF systems with distribution amplifiers, modulators,
high and low pass filters. Integrated motorized components such as
plasma/LCD TV lifts into furniture sometime having to completely
customize the furniture for the application. Designed and built
motorized artwork systems for concealing flat panel TV’s so that
they appeared to be a painting or photograph. Experience with IT
networks, Wireless access points, print servers, complex Infra red
and radio frequency based control systems and remote controls,
custom programmed touch screen remote controls, lighting control
systems, HVAC control systems, home automation systems, security
systems, CCTV systems, access control systems, outdoor landscape
audio and weather proof TVs, complete dedicated home theaters,
and monthly maintenance agreements.
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• Commercial Audio Video projects/jobs include following
establishments: Abercrombie & Fitch, Gap, Foot Locker, Eddie
Bauer, Borders Books, JC Penny’s, Rite-Aid, American Eagle,
Bally’s Total Fitness, Foot Action, Coastal Edge, Oakley, Vans….
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Affiliations
InfoComm Standards Committee Member
Virginia Beach United Methodist Church Audio Video Engineer
Tidewater Chrysalis Lay Director
References
CAPT W. Michael Crane, USN Virginia Beach, VA 757-***-****
Doug Knapp Virginia Beach, VA 757-***-****
Chuck Cassidy Virginia Beach, VA 757-***-****
Contact this candidate