Customer Service Representative

Kaity Gonzalez

Customer Service Representative

Newark, NJ

*****.********@*****.*** - 973-***-****

Resolution oriented team player seeking a position in a customer service environment utilizing job related

experience and excellent work ethics. Available to work a flexible schedule.

WORK EXPERIENCE

Customer Service Representative

AT&T Mobility - Paramus, NJ - March 2008 to May 2012

Confer with customers by telephone to provide information about products or services, completed orders and

obtained details of complaints.

* Check to ensure that appropriate changes were made to resolve customers' problems.

* Determine charges for services requested, collect deposits or payments, or arrange for billing.

* Refer unresolved customer grievances to designated departments for further investigation.

* Review insurance policy terms to determine whether a particular loss is covered by insurance.

* Resolve customers' services and billing complaints by performing activities such as exchanging merchandise,

refunding money and adjusting bills.

Inventory Associate

WISS INTERNATIONAL - Union, NJ - December 2005 to September 2007

Electronically scan merchandise throughout various supermarkets, retail stores and warehouses within the

tri-state area.

* Maintained accurate records to account for merchandise inventoried

Sales Associate

GUESS - Elizabeth, NJ - August 2004 to September 2004

Responsible for sales and cash transactions in store

* Serviced customers in a friendly courteous manner

* Demonstrate ability to make quick and accurate decisions

* Maintained store according to standards and restocked inventory

Home Health Aid Associate

ACCREDITED HEALTH SERVICES - Verona, NJ - February 2004 to June 2004

Provided in-home care to the elderly assisting with personal needs and nutrition

* Escorted clients to doctor's appointments and personal errands

EDUCATION

Certificate

Essex County College - Newark, NJ

2007 to 2008

Retail Skills Center - Elizabeth, NJ

2007

Customer Service Certification

Malcolm X Shabazz High School - Newark, NJ

2005

ADDITIONAL INFORMATION

* Certificate: Office Support Specialist

* Microsoft Office XP including Word, Excel and PowerPoint

* Provide general clerical assistance, filing, faxing, typing, and data entry

* Good office phone skills with a clear speaking voice

* Strong problem-solving skills; proven initiative, follow through and dedication

* Proficient in internet research projects and emails

* Experienced in cash handling and inventory control

Contact this candidate