Customer Service Management
Resume:
Haider Humayun
APT # ***
Saint Paul, MN, 55119
******.****@****.***
OBJECTIVES:
Energetic, customer-focused and extremely dependable individual with 4 years’ diversified experience.
SUMMARY OF SKILLS
• Ability to write and speak English.
• Maintain quality customer service.
• Advanced knowledge of Microsoft office (Excel and Word).
• Accurate mathematics and data entry skills
• Excellent attendance.
• Ability to handle challenges, workload and prioritize work.
• Enjoy team work.
• Proven ability to adapt to the demands of a diverse and challenging workload.
• Quickly able to learn/ adapt changes and new systems.
• Possess strong work ethic and a desire to go beyond the expectations of employer.
WORK EXPERIENCE
August 2010 – September 2013 – Al-Khair Foundation, London, United Kingdom – Database Administrator
I was working in Al-Khair Foundation as Database Administrator and as well as was taking calls from potential donors and
providing information, as required, to existing clients. Al-Khair Foundation is well known charity organization in UK with revenue
of GBP 13,000,000. www.alkhair.org. my duties were;
• Database Management (managing more the 200,000 donors)
• Data importing from server to generate reports on excel by using tools & formulas (Pivot, V Look up etc.)
• Preparing report for management on the basis of data importation i.e. area wise, revenue wise and source
comparison (asked by CEO)
• Managing daily running of the call center inbound calls and out bound calls up to 200 calls a day and processing
payments including refunds via ww.worldpay.com and make sure system and environment is secure to avoid any
inconvenience.
• Maintaining up-to-date knowledge of projects and train new or current staff.
• Handling cash and checks on daily basis. (Posting into right accounts)
• Liaising with supervisors, team leaders, operatives, donors and third parties to gather information to resolve issues
and minimize complaints.
• Liaise with oversees teams for project reports and progress.
• Manage mailshots for promotions (Letter writing, mail merging, printing, packing and posting to avoid any errors and
mistakes).
• Managing monthly payment system for new payment setups and retrievals of payments (Pay Centre by bottom-line
technologies)
• Assisting account department to maintain records for taxation purpose for charity to claim gift aid on monthly basis.
This position gave me the opportunity to gain valuable experience by working in London.
October 2008 – October 2009 - Carolina Fabrics Ltd., Dubai – Accountant
Working as an accountant in this cloth manufacturing company, my duties included:
• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess
accuracy.
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• Analyze costs and revenues to project future revenues and expenses or to provide advice .
• Establish tables of accounts, and assign entries to proper accounts.
• Prepare management reports on the basis of analyzed accounts.
• Reconciliation of accounts to avoid any discrepancies.
• Managing account receivables and payables
• Liaising with customers and suppliers via email and phone.
EDUCATION
January 2011 - December 2011 – Education for Business Managers and Administrators – Post Graduate Dip in
Business Administration (Honors Bachelor degree in USA)
I have completed 9 out of 9 exams of post graduate diploma in business administration (equivalent to Bachelors) with 135
credits. Major were included;
• Financial Management (Banks and companies)
• Human Resource Management
• Organisational Development and Change
August 2010 – May 2011 - London School of Business and Finance (LSBF) Association of Certified Chartered
Accountants
I have reached Part 2 of 3. Major subjects included;
• Accountant in Business
• Management Accounting
• Financial Accounting
• Corporate and Business Law
• Performance Management (Cost Accounting)
• Taxation
• Financial management
July 2006- June 2007 – Centre of Financial Excellence, Pakistan - Certified Accounting Technician (CAT)
I have completed 9 out of 9 exams of Certified accounting technician (CAT) is awarded by ACCA. Major subjects I passed
included;
• Cost Accounting
• Managing people and systems
• Drafting Financial Statements
• Planning, Control & Performance Management
• Taxation
• Managing Finances
SKILLS
I have experience of using the accounting packages i.e. sage, intuit quick books. I am also proficient in
• MS Word (competent level, Labels, Mail merging and templates etc.)
• MS Excel (higher level, Including pivot table, V Lookup, all other advance tools and formulas)
• MS Outlook (sending and receiving, email mail merging, calendar etc)
REFERENCES
1. Asif Ghaffar - +44-207-***-****
2. Sam Mansour – 651-***-****
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3. Sharon H – 651-***-****
4. Thomas Hochstein – 651-***-****
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