Helpdesk Support/ System Adminstrator/ Network engineer

AMARDEEP DHIMAN

Microsoft and Cisco Certified IT Professional

Mobile No.-+353*********

Email- ******.********@*****.***

** ********* ***, *********, ******

Profile Summary

1+ year of professional experience in IT includes Installation,

Administration, Troubleshooting and Support. I have strong technical

knowledge and experience on Windows 2003/2008/2012 Server, Microsoft Active

Directory Management, Operating System installation, Customization, User

Management, Backup and Recovery and Network Management.

Areas of expertise:

V Microsoft Operating Systems

V Active Directory

V Virtual Infrastructure

V Desktop and Server Support

V Computer Networks & TCP/IP, DNS, DHCP

V Routing and Switching

I am very keen to work for an organization where I can gain experience &

utilize my technical knowledge and skills. I would work with my full

abilities and dedication to achieve mutual growth benefit for my

organization, myself and my team.

I am eligible to work full-time in Ireland without the requirement of work

permit.

Experience

Support Engineer

Nov 2012

- Jan 2014

Seasia Infotech Pvt. Ltd. (Chandigarh, India)

Key Responsibilities:

. Implementing and Managing Active Directory Administration, Forest/Tree

Domain Configurations, OU structures, Groups, User management, Remote

Installation Services and Terminal Services

. Configuration, verification and troubleshooting of DNS and DHCP on

Windows Server

. Installing and configuring Windows Server 2003/2008/2012, setting up

and managing the network

. Configuration, verification and troubleshooting of file server, Print

Server, IIS, Hyper V and WDS services

. Managing Group policies, WMI filtering and replications services

. Managing over 300 user accounts in Active Directory and supporting

Microsoft applications like .Net (2005/2008), SQL server and MS

Office, MS Outlook etc.

. Providing hardware, software, networking and Operating System support

to the end users, participating & working with Local & Global Team for

day to day technical issues.

. Trend micro Anti-Virus server operation and Symantec End-Point Server

. Troubleshooting and general repair of Servers, PCs, Laptops and

Printers

. Re-imaging Hard drives, Virus Removal, Software Installations, and

rebuilding servers and PCs

. Configuration, verification and troubleshooting of VLANs, interVlan

routing, VTP, STP, trunking on switches and execute switch security

including port security, trunk access and VLAN management

. Configuration, verification and troubleshooting of router operations

and routing protocols (OSPF, EIGRP, RIP) on Cisco routers

Store Supervisor

May 2011 - Aug 2012

Centra, Rathmines

Customer Sales Representative

March 2007 - April 2011

Hickeys Pharmacy, Phibsboro

. Providing support to the customers on site and by phone about the

digital products and training to the sales team about Digital Cameras

Equipment

. Providing a user-friendly customer service to both prospective and

present clients

. Improving existing product knowledge and enhance product functionality

by providing product reports on feedback from customer

. Responding to after sales enquiries and follow up by telephone and

emails

. Promoting link sales, meeting the targets and reporting to manager

Professional Expertise

Windows Server: Windows server 2012 / 2008 / 2003

Operating Systems: Windows 7 / Vista / XP

Programming Skills: VB.net, C#, HTML, Asp.Net

Database: Sql Server 2008, MS Access

Networks: TCP/IP, LAN and WAN routing protocols, DNS, FTP, HTTP and other

networking protocols, Active Directory

Education

Microsoft Windows Server 2012 (MCSA)

August 2013 Microsoft Certification ID:

10077612

Cisco Certified Network Professional (CCNP)

July 2013 Cisco Certification ID:

CSCO12180091

Cisco Certified Network Associate (CCNA)

August 2012 Cisco Certification ID:

CSCO12180091

MSc in Computer Science

September 2010

Griffith College, Dublin

Major Project and Thesis: Developed a web based application "E-Voting in

Student Union Election": using Visual Studio 2010 beta, visual c#,

Asp.Net and MS Sql Server2008. This web application helped the students to

cast their votes electronically. RSA Cryptography was used for the

encrypting student credentials.

References

Available on Request

Available for relocation & travel

Contact this candidate