Customer Service Sales

Elementary School Teacher

Accomplished teacher, who utilizes Teach like a Champion techniques to

motivate and steer Kindergarten and First Grade students on the pathway to

college.

A professional educator who demonstrates a solid commitment to the social

and academic growth and development of every student.

Aptitude to remain flexible, ensuring that every student's learning style

and abilities are addressed.

Superior interpersonal and communication skills to cultivate meaningful

relationships with students, staff and parents.

Areas of Teaching Proficiency:

Guided Reading Technology Integration

Shared Reading Creative Lesson Planning

Writer's Workshop Parent-Teacher

Communications

Education & Qualifications

Bachelor of Science (2003) Major: Marketing University of Tampa, Tampa, FL

Hillsborough County Alternative Certificate Program

State of Florida Teaching License

Professional Teaching Experience

Forest Hills Elementary - Tampa, Fl August 2011-

June 2013

Teacher (1st Grade)

Instruct First Grade curriculum, designing and developing programs to meet

the academic, intellectual, and social needs of students. Instruct

Reading, Writer's Workshop, Math, Science, Social Studies and Character

Education. Assess student performance through anecdotal record, student-

teacher conferencing, checklists, and student portfolios.

Achievements:

. Supported a balanced reading program through the implementation of

writing and reading workshops.

. Actively engaged students in the learning process through the use of

diverse manipulatives, employed literature, movies, and songs to

encourage participation and allow students to take ownership of their

learning.

Professional Teaching Experience continued

. Enhanced student academic and social growth by using varied teaching

strategies and techniques; included whole group, individual, small

group, and teacher modeling to provide a solid academic foundation and

positive attitude toward education.

. Cooperating Teacher for Level I and Level II University of South

Florida interns.

Forest Hills Elementary - Tampa, FL August 2009-

June 2012

Community Involvement Chairperson

Conduct monthly Community Involvement meetings and report updates from

meetings to SAC President. Work with Assistant Principal to develop

volunteer activities and celebrations. Lead Community Involvement Subgroup

to organize school wide United Way Campaign, Great American Teach-In

activities, Grandparents and Family breakfasts and collect funds for the

United Negro College Fund.

Forest Hills Elementary - Tampa, Fl August 2006-

June 2011

Teacher (Kindergarten)

Desoto Elementary - Tampa, Fl July 2005-

August 2006

Teacher (Kindergarten)

School District of Hillsborough County Public Schools

December 2004-June 2005

Substitute Teacher

Classroom Helper

CAREER DEVELOPMENT

Applied Linguistics - 2012

Competency 3 Reading Endorsement - 2012

Champs - 2012

Competency 1 Reading Endorsement - 2012

Teach Like a Champion - 2012

Classroom Instruction that Works -2011

Teacher Learning Communities - 2011

Testing and Evaluation of ESOL - 2010

TECHNICAL INTEGRATION & PROFICIENCIES

Microsoft Word/Microsoft PowerPoint/Microsoft Publisher/Microsoft

Outlook/Elmo Document Camera

Previous Work Experience

Customer Service

Bank of America, Tampa, FL

Consumer Banker (July 2004-August 2005)

Establish, retain, and deepen relationships with customers and potential

customers to achieve sales goals and provide quality customer service.

Open deposit accounts, complete credit card applications, respond to

customer inquiries, resolve issues, recognize and refer cross-sell

opportunities.

JPMorganChase, Tampa, FL

Retirement Services Contact Center Supervisor (February 2000-June 2004)

Managed, coached, motivated, trained, mentored contact center staff of 20-

30 representatives to build on the corporate methodology, "Owning The

Experience".

Developed annual action plans to ensure employee satisfaction with firm and

department.

Monitored team members' sales referrals to Personal Financial Advisors.

Administered monthly, interim, and annual assessments to Contact Center

Staff and provided feedback to assist representatives in enhancing their

performance.

Maintained accurate attendance records for staff.

Utilized extensive customer service background, negotiation skills and good

judgment to handle escalated and difficult phone calls and service issues

in order to resolve problem accounts.

Chase Manhattan Bank, New York, NY

Retirement Plan Consultant (August 1998-January 2000)

Interacted on a daily basis with external and internal customers regarding

benefits and IRS regulations on Individual Retirement Arrangements and

Qualified Retirement Plans.

Consistently met and exceeded monthly sales goals of $350,000 in referrals.

Special Services Teller (February 1997-August 1998)

Head Teller (March 1996-January 1997)

Teller (June 1994-March 1996)

References Available Upon Request

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