Customer Service Sales

Mustafa H. Ahmad

**** ********* **** *******, ******* 30329 678-***-**** (mobile) *******@*******.***

Objective

To obtain a position that will utilize my administrative, customer service and pharmacy experience to

their fullest potential.

Summary of Qualifications

Excellent customer service and administrative skills

Adapts easily to new concepts and responsibilities

Developed interpersonal, organizational and communication skills

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Keyboarding

Data Entry (alpha and numeric)

Professional Experience

STAYBRIDGE SUITES, Atlanta, Georgia, Front Desk Concierge

February 2011 – Current

Duties entail being responsible for checking guests in and out of the hotel, answering incoming calls, and

upholding guest service standards. Completion of daily paperwork to include cashing out, documenting

all adjustments, miscellaneous postings, paid outs, charges and checkouts. Handles departmental

accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes

cashier's report, prepares deposit and counts cashier bank.

INCLUSIVITY INC., Atlanta, Georgia Events Manager

August 2010 – Current

Participates in all aspects of event planning and design. Manage staff responsible for event coordination

activities. Liaison with venue management and staff to ensure all contracted obligations are met. Assists

in advertising and promotion of in house events. Ensures all logistics plans and schedules are met as

planned. Prepares planning, status, and closing reports and budgets for events and programs.

KROGER PHARMACY, Decatur, Georgia, Pharmacy Tech Intern

June 2009 – November 2010

Assisted Lead Pharmacist in providing medication and other health care products. Received written

prescriptions or requests for prescription refills from patients. Received prescriptions sent electronically

from the doctor’s office. Prepared the prescriptions, retrieval, count, pour, weigh, measure, and mixing of

medications. Created and maintained patient profiles, prepared insurance claim forms, and stocked

inventory of prescription and over-the-counter medications.

WESTMINSTER, Atlanta, Georgia

Office Administrator

December 2005 – July 2008

Provided administrative and data entry support for accounting and sales departments. Answered multi-

phone lines and assisted callers with inquiries about service and products. Assisted accounting department

with monthly closings, account reconciliation, statement preparation and invoice processing. Assisted

sales department with the entry and processing of orders from customers via phone, fax or email.

Responsible for maintaining file room to include creating and organizing all files, distributing requested

files and transferring files at years end.

Education

ATLANTA TECHNICAL COLLEGE – Atlanta, Georgia

Associated of Applied Science Degree – Pharmacy Technology

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