Customer Service Special Education
Resume:
Megan Hollinger
Mount Joy, Pa **552
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Summary
Pharmaceutical Customer Service Representative and former Special
Education Teacher with expertise in educating providers in regards
to patient education programs, patient assistance and formulary
information. Recognized for outstanding service to medical offices.
Establishes trusting relationships and easy rapport with all
professionals in key accounts.
Seven years experience teaching special needs students with diverse
disabilities, coordinating with various professional staff,
including psychologists, social workers and special education
coordinators. Proven proficiency in developing Individual Education
plans to meet specific academic and social needs. Strengths include
excellent communication skills; interpersonal skills; ability to
learn new and complex concepts; creativity.
Professional Experience
Customer Service Associate, Publicist Selling Solutions/AstraZeneca
Pharmaceuticals, Princeton, NJ
2009-Present
Educates both physicians and staff on formulary information and product
literature to meet the needs of medical practitioners and patients.
Provides product samples according to company guidelines. Collaborates with
Pharmaceutical Sales Specialist, District Manager and fellow Customer
Service Associates to maximize services to individual accounts.
. Recognized by key accounts for outstanding service as reported to
parent company, resulting in upper management documentation
. Consistently meets or exceeds company metrics according to account
reach, frequency, number of calls per day, direct versus indirect
service
. Acknowledged by District Managers for excellent presentation skills
and product knowledge which contributes to high utilization of
supplied materials
Learning Support Teacher, Steelton-Highspire Elementary School, Steelton,
PA
2008-2009
Co-taught Elementary Education and Learning Support students, accommodating
specialized instruction. Developed Individual Education Plans and
assessments for students with multiple physical, emotional and learning
needs. Met regularly with parents, colleagues and school professionals,
suggesting academic and behavioral approaches to meet specific goals.
Page 2 Megan Hollinger
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Emotional Support Teacher, Lincoln Middle School, Lancaster, PA
2007-2008
Taught students with emotional, behavioral and learning disorders.
Extensive experience in developing Individual Education Plans with special
emphasis on social skills and anger management.
Special Education Teacher, Silver Springs Martin Luther School, Plymouth
Meeting, PA
2002-2007
Responsible for teaching individualized academic curriculums as well as
interpersonal skills, conflict resolution and anger management. Trained in
Passive Restraint. Taught students with multiple disabilities, such as -
attention deficit/hyperactivity disorder, oppositional defiant disorder,
autism, Asperger Syndrome, Tourette Syndrome, mental retardation, gifted
children
Therapeutic Support Staff, New Hope of Pennsylvania, Lancaster, PA
2000-2002
Worked with children with autism and severe emotional and behavioral
disorders. Trained in Discreet Trial Instruction and Applied Behavioral
Analysis.
Education
Master of Education, Special Education, Widener University, Chester, Pa
Teacher Certification in Special Education
Bachelor of Science, Early Childhood Development; Minor in Child and Family
Studies,
East Tennessee State University, Johnson City, TN
Associates Degree in the Arts, University of Hartford, Hartford, CT
Activities and Interests
Skiing, biking, kayaking, hiking, running, tennis, reading
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