Customer Service Human Resources
Resume:
Mitra Agaragar APT ***
San Jose, CA 95123
*************@*****.***
PROFESSIONAL SUMMARY
* + Years of Human Resources (HRIS/HRMS administration operations), Recruitment and Staffing, People
Operation, Office Management, Administrative and Executive Assistant experience.
Recruiting and Phone Screening experience
Technology savvy, including advanced MS Office skills and experience with enterprise type applications.
Expert at New Hire Orientation, Employee’s On-Boarding Events, Employee’s Exit, Employee Benefits,
Performing HR Audits and Managing commission Plans .
Expert with Manage VisaNow, H1B and Green Card Administration
Expert at Call Conferencing, Managing calendars, Record Management, Data Entry, Filing, Managing
Purchase Orders and Invoices, Ordering Office Supplies.
Expert at Internal and External Event’s management
Exceptional attention to detail and solid time management
Multi-tasking skills, creative and open to change
Excellent customer service skills and a welcoming, helpful and positive attitude
PROFESSIONAL EXPERIENCE
Senior Human Resources Assistant at Perfect VIP, Inc. Dec 2012 to present
Serving as a link between management and employees by handling questions, interpreting and administering
contracts and helping resolve work-related problem
Analyzing and modifying compensation and benefits policies to establish competitive programs and ensure
compliance with legal requirements.
Responsible for making company’s global staffing systems more efficient by fulfilling the staffing needs.
Performing staffing duties, Employee’s On-Boarding and Exit, Manage VisaNow, H1B and Green Card
Administration
Managing contracts with vendors and outsourcers
Managing the contingent workforce and implementing HR programs.
Planning and conducting new employee orientation
Recruiting, interviewing and selecting applicants.
Coordinating work activities of subordinates and staff relating to employment, compensation, labor relations,
and employee relations.
Planning, organizing, directing the personnel, training, or labor relations activities of the organization.
Administering compensation, benefits and performance management systems, and safety and recreation
programs.
Managing POs and Invoices
Managing Events and Company’s lunches and Entertainment
Administrative/ Executive Assistant Dec 2011 to Dec 2012
Handled calls and promptly forwarded them to appropriate person among 30 employees.
Scheduled and coordinated meetings for Directors, VPs and CEO; Prepared conference room for meetings,
Managed conference calls, conference bridges, projectors set ups and power point presentations as needed.
Escorted visitors to staff members' offices, along with providing hospitality service arrangements as
requested by staff.
Composed and distributed inter-departmental memorandums (e-mail, documentary and voice) ensuring
timely delivery and receipt of important information while at the time maintaining confidentiality.
Prepared outgoing mails by preparing letters or certificates for CEO’s or VP’s signature
Prepared and assembled media kits for marketing and public relations departments.
Made domestic and international travel arrangements for senior-level executives
Established and maintained electronic records management system for all incoming and outgoing
correspondence.
Performed general clerical duties including copy, fax, scan, and bookkeeping
Processed payrolls and updated calendar each year for submittal of the timecards deadlines
Performed data entry skills, prepared spreadsheets, processed word documents; Prepared Power Point
presentations, project data sheets, and the like.
Processed purchase orders and prepared invoices.
Organized, sorted and assigned mail distribution for all the employees
SKILLS AND QUALIFICATIONS
• MS Office: Word, Excel, PowerPoint, Outlook
• Highly-reliable data entry Skills
• Project Management
• Planning, Scheduling, calendar and travel management
• HIB and Green Card Administration
• Employee Benefits
• Staffing, Recruiting and Phone Screening
Familiar with Zimbra, email and calendar groupware software; Webex web
conferencing, online meeting and desktop sharing; and Salesforce.com
• Mail preparation and processing
• Professional verbal and written Communication
• Interdepartmental Coordination
• Telephone Reception, CISCO Phones and swithboards
EDUCATION
B.A. (English Language and Literature) with 1st class Distinction (Tehran AZAD University) – May 2005.
CERTIFICATES
“Accounting Certificate”_ De Anza College_ In Progress
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