Manager Human Resources

Karen Laing

Novi, Mi

Cell: 248-***-****

*****.*********@*****.***

LinkedIn: http://www.linkedin.com/in/karenlaing

ORGANIZATIONAL LEADER GUIDING PEOPLE, TEAMS AND ORGANIZATIONS TO MAKE A

POSITIVE DIFFERENCE

Forward-thinking Leader skilled at aligning programs and processes with

organizational objectives to bring about positive change for people and

organizations.

Change coach - builds bridges between organizations and teams and

implements strategies that support growth in people and organizations.

Adept negotiator and effective communicator who co-creates solutions with

executive and board leadership that influence behavior, drive change, and

advance organizational objectives. Trusted partner to internal and external

stakeholders at all levels including able to translate ideas into rapid

action with innovative, targeted processes and programs. Passion for

identifying, developing and mentoring emerging leaders for success.

Key Competencies that Facilitate Sustainable Growth and Success

Organizational Design & Development Project Planning & Management

Strategic Planning Leadership Development

Talent Management and Retention Change Management

EEO & Diversity Management

International Experience

Learning and Development Negotiations/Conflict Resolution

Financial Analysis/Planning/Controls Compensation and Benefits

Coaching and Consulting

Team Effectiveness

Employee Relations and Compliance Health/

Wellness and Safety

Non Profit Leadership Board Governance and Development

.

New Hope Center for Grief Support, Northville, MI 12/2012 -

present

Executive Director

Lead non-profit grief support and education agency with an $180,000 budget.

Member of board of directors of organization. Responsible for all aspects

of organization including strategic planning, finance, fund development,

marketing, community and media relations, programming, outreach and

operations. Developed and implemented curriculum and worked with board on

5 year plan for expansion and growth of agency.

Key Accomplishments:

. Restructured agency to decrease overhead costs by 40% while

increasing revenue by 10%

. Revised curriculum for all adult programs while increasing outreach

and effectiveness by over 25%

. Expanded programs into 2 additional Michigan counties and Ohio

. Developed new branding and marketing for agency to position it for

expansion throughout Michigan (see www.newhopecenter.net)

MillerCoors Brewing Company, Irwindale, CA 5/2011 -

12/2012

Senior Human Resources Manager

Budgetary responsibility for $1M budget, leading a team of 12 HR

professionals with over 600 customers in organization. Member of

organization's executive leadership team. Responsibilities included

Organization Development and Change, Employee Relations, Negotiations and

Conflict Resolution, Health, Wellness and Safety, Affirmative Action and

EEO Planning, Employee Engagement and Diversity and Inclusion.

Key Accomplishments:

. Developed and implemented Manufacturing wide strategies for Teamwork,

Leader Standard Work and Goal Setting/Performance Management

. Negotiated agreements that drove improvements in Customer Service,

Safety and Quality while also increasing employee engagement

. Developed and implemented talent acquisition and retention strategies

that reduced time to hire from 90 days to 50 days while also reducing

salaried attrition from 12% to <5%

Ford Motor Company, Dearborn, MI

Manager, Recruiting and Development Programs, 11/2010-4/2011

Develop global marketing and branding strategy for Ford including ensuring

Ford's presence on the Internet including social media sites. Worked on

Linkedin, Facebook and Ford's Career Website. Held P&L responsibility for

$4.7 recruiting budget with staff of six.

Key Accomplishments:

. Saved 25% by outsourcing of nonstrategic elements of recruiting,

including on-boarding, orientation, pre-screening process and hiring

events and logistics planning.

. Developed new website including linkages to social media to increase

Ford's ability to attract candidates

. Partnered with global team to develop Ford's Employee Value

proposition including strategy for recruiting

Manager, Labor Relations, 12/2009-11/2010

Led changes to skilled trade's competitiveness including negotiating and

implementing new agreements. Directed technical training center including

holding P&L responsibility for $1M budget with six full time and 20 part

time instructors and facility managers.

Key Accomplishments:

. Updated Skilled Trades Training programs to reflect technological

advances and competitive operating practices using cross-

organizational team of Subject Matter Experts

. Successfully developed and implemented a re-skilling process that

saved over 5M in costs through the use of coaching the union and the

skilled trades

. Designed new team structure where mechanical trades work together to

drive business results using their capabilities and competencies

Human Resource Manager, Stamping Business Unit

06/2004-11/2009

Managed all aspects of the company's human resource activities including

Labor Relations, Communications, Organization Development, Learning and

Development, Compensation, Performance Management and Diversity/EEO.

Increased employee engagement results due to more effective management

brought about through leadership training. Led 20 professionals including

Labor Relations, Salaried Personnel, Safety and Organization Development.

Member of organization executive leadership team within an organization

with over 1100 employees.

Key Accomplishments:

. Negotiated with UAW netting $100M in savings and the transformation of

plant work rules and culture that enabled operational success through

Lean Manufacturing initiatives. Served as Lead Chair on Labor Contract

Negotiations. Led numerous successful negotiations with the UAW.

. Improved safety performance 200% by initiating programs, processes and

culture.

. Changed company/union relationship from adversarial to partnership

using team effectiveness process and coaching

Human Resource Manager, Ford Asia Pacific/International Operations, 5/2000-

5/2004

Created strategies and processes that resulted in World Class HR services

for 12 Asia Pacific, Australia and Africans markets, including

Compensation, Personnel Planning, Education & Training and Organization

Design & Development. Led team of globally based HR professionals who

developed and implemented strategy including career planning, competency

development, succession planning, resource planning, staffing and

selection.

Key Accomplishments:

. Served on corporate wide project redoing career development strategy

for succession planning, performance management, learning and

development that became corporate wide benchmark.

. Pioneered e-learning website providing training around specific

processes, nationally and internationally.

. Hired people "in market" rather than in Detroit by designing competency

models that eliminated need for corporate international service

employees saving headcount.

. Standardized and implemented PeopleSoft globally as change management

initiative.

Other Relevant Experience - Ford Motor Company

Various assignments to grow as a Human Resources and Organization

Development leader that contributed to Ford's business transformation.

Experiences in all aspects of Human Resources.

Client groups included Global Executives in Asia, Africa, Europe and South

America as well as functional clients in Finance, Marketing and Sales,

Product Development, Research and Engineering.

Also involved in corporate special project teams throughout career

including Employee Value Proposition, Diversity and Inclusion, Talent

Management Strategy Creation and Implementation and Executive Leadership

Competency Model.

Education

Rutgers University, New Brunswick, NJ

M.S. Labor Relations and Human Resources

University of Maryland, College Park, MD

B.S. Education

Cornell University, Ithaca, NY

Certificate: Change Management

University of Notre Dame, Notre Dame, IN

Certificates: Negotiations, Advanced Negotiations and Conflict Resolution

Center for Creative Leadership, San Diego, CA

Leadership Development Certificate

Coaching Training Institute, Los Angeles, CA

In Process: Coaching Certification

Computer experience: Office: Word, PowerPoint, Access, Excel, HRIS

PeopleSoft and SAP

Professional Organizations:

Society of Human Resource Management (SHRM)

Northville and Livonia Chamber of Commerce

Michigan Non Profit Association

Inforum, (formerly Women's Economic Club Detroit)

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