Customer Service Representative

Denisse De La Cruz

New York, NY

********@***.*** - 347-***-****

WORK EXPERIENCE

Psy TA Tier 3

Baruch College - New York, NY - March 2006 to March 2013

Responsibilities

Developed curriculum, co-facilitated, and led a follow-up course to dialoguing across differences with a focus on

taking action and creating change in the students’ communities. I was also responsible for weekly assignments,

reading and responding to student papers and journals.

Customer Service Representative

A Entertainment - New York, NY - September 2003 to July 2006

Responsibilities

Assist in club promotions for upcoming events.

Type letters, memos, or forms

Keep record of all business accounts, order and maintain stock of basic supplies

Customer Service Representative

Hello Card Company - New York, NY - June 1995 to August 1998

Responsibilities

Dealt with account balances and reimbursement of calling cards

Solicited new calling card orders via fax, telephone, Internet, and e-mail

Handled four-line telephones, faxed, photocopied and filed receipts/contracts

Answered 250+ calls on a daily basis

Skills Used

Accomplish to handle a heavy call volume

Spanish Interpreter

Columbia Presbyterian Hospital - New York, NY - June 1997 to July 1998

Responsibilities

Supported and assisted the medical staff and health care providers

Provided in person and over the phone interpretations

Answered incoming telephone calls

Kept record of all interpretations made on a daily basis

Accomplishments

It was a phenomenal experience for I got to help many people within my community, have a better

communication with their health care provider.

Skills Used

Simultaneous Spanish Interpreter

200 hour Training of medical terminology

EDUCATION

BA in Psychology

Baruch College - New York, NY

2003 to 2005

AS in Business

Bronx Community College - Bronx, NY

1995 to 1998

High School

Aquinas HS - Bronx, NY

1991 to 1995

ADDITIONAL INFORMATION

Superior communications skills in dealing with students, co-workers, supervisory or support staff

Well-organized and highly efficient in any multi-tasking dynamic environment

Self-motivated and highly organized person

Excellent administration and organizational skills

An intelligent and highly articulate person

Skilled in drafting reports, speech, letters, and teaching materials

Comfortable with computers

Great interpersonal and time-management skills

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