Customer Service High School

Location:

Posted:

February 01, 2014

Treka Sharpe

Las Vegas, NV 89122

Email: ********@*****.***

CAREER QUALIFICATIONS

• 6 years of experience providing customer support in busy call center

environments for wireless service, internet, and prescriptions.

• An unwavering commitment to customer service, with the ability to build

productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve

problems creatively, and use tact and diplomacy to find common ground and

achieve win-win outcomes.

PROFESSIONAL EXPERIENCE

Apac Customer Service 1/2013 - present

Assist patients with billing and questions reguarding prescription products

Randstad (Medco) 10/2011-04/2012

Handle customer inquiries, complaints, billing questions and reguarding medications.

Calm angry callers, repair trust, locate resources for problem resolution.

Sitel Corporation 07/2007-09/2009

I worked at a inbound call center for Verizon wireless, assisted with billing questions and

technical issues reguarding their services.

Encompass Teleservices 03/2003-06/2006

I worked in a inbound call center and assisted customers reguarding T-mobile service,

helped with billing and technical issues as well.

Bloomingdales 01/2001-02/2003

I worked in the housewares department as a Sales rep and discussed with customer's

products that were offered and helped with household concerns.

EDUCATION

Mojave High School Diploma 06/2001

Academy Heal Arts Certificate 05/2011 ...interen at Contentra medical for 2 mths