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Customer Service Manager

Location:
Grand Haven, MI
Posted:
February 01, 2014

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Resume:

Rafael Gamboa

616-***-**** ***** Broadmoor Place - Grand

Haven, Mi- 49417

616-***-**** cell

accgbt@r.postjobfree.com

[pic]

Sr MRO Manager

Summary

PURCHASING PROFESSIONAL

Accomplishment in Purchasing Management and Inventory Control, Logistics.

Serving the Petroleum, Paper Mill, and Automotive Industries

International and Domestic Logistics Strategic Planning

Multi-Cultural/Multi-Party Contract Inventory Management

Negotiations Continuous Process Improvement

Vendor Sourcing and Analysis Internal Product Tracking Systems

Staff Development & Leadership Customer Relationship Management

Cost Reduction Multi- Site Operations Coordination

Countries of Experience: Brazil, Germany,

Venezuela, Mexico, China, Argentina,

England, NAFTA (Mexico)

I am a Purchasing Professional with experience capitalizing on market

opportunities to support revenues, profits, and growth in a variety of

industries. I possess strong general management and supervisory skills.

Bilingual: English and Spanish

Strengths:

0. Leadership/Team Building - worked with a team of overseas technical

services and consultants in while providing in excess of 15% in cost

savings.

1. Innovator - developed inventory systems for production, Maintenance,

Repair and Operations in for Forging machinery.

2. Negotiator - Increased profit margins by 15% by negotiating

acquisition procurement

3. Customer Service/Customer Relations - Drove after-sales sales 10% by

focusing on new corporate goals of quality, not quantity, and by

establishing solid customer relationships.

Systems and Applications:

. SAP

. Microsoft Word /Excel/Power Point

. MAPICS

. Oracle

. Baan

. Incoterms

. MRP

PROFESSIONAL EXPERIENCE

Wabash Technologies, Troy, MI, Provider of Sensors, Actuators and

Assemblies, Engine Power Equipment. ( TS-16949 )

Corporate MRO Manager

08/2012 - Current

Responsible to Centralized the MRO in the USA and Mexico Plants - MRO,

Capital Equipment, Tooling, and Inventory.

Midway Products Group, Inc.- Monroe, Mi. - Specialists in Metal Stamping

(TS-16949) welded assemblies, tool construction, and prototypes, supplying

a global automotive industry.

Corporate MRO Coordinator.

12 / 2009 - 07/ 2012

Procurement: Responsible for following the practices and procedures of the

Corporation (07 Plants: 05 in Ohio and 02 in Indiana). Establish and

approve sources of raw material, components. Centralized MRO for all the

plants. Approve and research all large plant expenditures for new projects,

capital equipment, and tooling.

Acemco Automotive - Spring Lake, MI - specialists in metal stamping (TS-

16949), welded assemblies, tool construction, and prototypes, supplying a

global automotive industry.

Senior Buyer - MRO

2004 - 2009

Ensure verification of nomenclature and specifications, to awarding

contracts to supply bidders I was deeply involved in every aspect of

Acemco's business. Procurement: Material purchasing for projects (capital

equipment /steel / fasteners / tooling, rotating equipment), investments,

maintenance and stock for service agreement round's between Acemco

Automotive and contractors / suppliers. Tasks involved identification and

negotiation with qualified vendors, suppliers, and maintenance of project

integrity by ensuring policies and procedures, preparing and monitoring

data for reports and meetings with end users.

Key Contributions/projects:

4. Yearly cost reduction planning with suppliers of punches and Dry

Lubricants has saved $500,000

5. Reduced monthly inventory by 12% avoiding customer shortages and

backorders

6. Saved $200,000 inventory cost through structuring and negotiating

firm vendor contracts

7. Boosted Revenue by ~29%, expertise in analyzing market trends,

designing effective inventory control procedures, and proactive

purchasing

8. Increased sales 15% by working closely with sales representatives

and clients

9. Achieve consistent 99% order fill rate through proactive approach

10. Reduced dead stock by 20%through program initiation, and proactive

management.

Dana Corporation - Valencia, Venezuela - Global supplier of axle,

driveshaft, engine, frame, chassis, and transmission technologies

Purchasing Coordinator:

2002-2003 - Drive Shaft Division, Sur Valencia - Edo. Carabobo,

Venezuela

1996-2002 - Forging Division, Valencia Venezuela- division of Dana Fort

Wayne, IN

Procure, establish and cultivate overseas vendors for productive and non-

productive MRP; source, negotiate and purchase all international parts and

Industrial equipment.

Key Contributions/projects:

11. Contracted and coordinated oversees technical services and

consultants. Provided cost savings of over $ 100,000 annually

12. Created inventory systems for production, maintenance, repair and

operation of Forging machinery

13. Handled all duty and customs transactions for imports to Dana

Corporation (Venezuela). Coordinated monthly meetings for all Dana

corporate plants in Venezuelan divisions

14. Was instrumental in implementing and permanently auditing the ISO-

9000 and QS-9000 systems, APQP.

Venepal - Carabobo, Venezuela - one of the main producers of paper and

cardboard in Venezuela

1992-1995

Buyer Supervisor: MRO

Worked providing direction, support, and development for, procurement

specialists, and assistants; ensuring that the Purchasing staff was

responsive and flexible; providing on time, accurate and complete

deliveries; ensuring compliance with requirements; providing

opportunities for supplier diversity and obtaining best total costs.

Key Contributions/projects:

15. Directed the procurement of 25% ($10,000,000) total company

purchases

16. Developed source agreements that contributed to increased profits

by standardizing contracts and improving purchase programs

17. Negotiated long-term agreements and programs with key vendors,

generating $1,500,000 savings

18. Mentored progression of procurement staff through one-on-one

training.

Exxon (PDVSA) - Amuay Refinery, Venezuela - Refinery with production

exceeding 350,000 B/D ramping up to over 650, 00 B/D (PDVSA) Current

Owner.

Buyer MRO

1984-1991

I worked with supply and logistics systems, and managed and planned the

purchasing for all refinery materials including (Chemicals/Oil Base

Additives/Catalyst/ Rotary Equipment Components, Piping and Valves. My

main responsibility was to administer purchasing policies & procedures

in accordance with basic company policy and ensure that proper controls

were in place and procedures followed. I coordinated purchases to meet

requirements of various departments, including timing, price and

quality. I also developed sources of supply and monitored existing

sources of supply for changes that could affect the Refinery.

Key Contributions/projects:

19. Flexi Coker - Turn around plant

20. AMUAY Refinery (Former Creole Petroleum Corporation) EXXON

affiliate

Education

English as a second language program, Carnegie Mellon University,

Pittsburgh, PA 1979

BS International Business, University Institute of New Professions,

Valencia - Venezuela 1976 - 1979.

CONTINUING EDUCATION/PROFESSIONAL TRAINING

Managerial Grid, ISO-9000. QS-9000 TS16949 Quality Management &

Assurance. Positive Negotiations in Handling of Hazardous Materials.

Excellence in Manufacturing and Services.

PROFESSIONAL REFERENCES

Dave Andrews

Global Capital

Asset Manager

Dana Corporation - Toledo, OH

260-***-****

Cell : 260-***-****

accgbt@r.postjobfree.com

Victor Gonzalez

Senior Purchasing Coordinator

Metallic Commodity

Supply Chain Management Group

Dana Corporation

Valencia, Venezuela

W - 58.241-***-****

accgbt@r.postjobfree.com

John Couturier

Vice President

Chief Financial Officer

Acemco Automotive

7297 Enterprise Dr.

Spring Lake, MI 49456

Phone: 231-***-****

Email: accgbt@r.postjobfree.com

Personal Reference

Javier Revilla

Eaton Aerospace

Grand Rapids,Mi.

616-***-****

616-***-**** cell

Email:accgbt@r.postjobfree.com



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