Customer Service Manager
Resume:
Rafael Gamboa
616-***-**** ***** Broadmoor Place - Grand
Haven, Mi- 49417
616-***-**** cell
******-******@*********.***
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Sr MRO Manager
Summary
PURCHASING PROFESSIONAL
Accomplishment in Purchasing Management and Inventory Control, Logistics.
Serving the Petroleum, Paper Mill, and Automotive Industries
International and Domestic Logistics Strategic Planning
Multi-Cultural/Multi-Party Contract Inventory Management
Negotiations Continuous Process Improvement
Vendor Sourcing and Analysis Internal Product Tracking Systems
Staff Development & Leadership Customer Relationship Management
Cost Reduction Multi- Site Operations Coordination
Countries of Experience: Brazil, Germany,
Venezuela, Mexico, China, Argentina,
England, NAFTA (Mexico)
I am a Purchasing Professional with experience capitalizing on market
opportunities to support revenues, profits, and growth in a variety of
industries. I possess strong general management and supervisory skills.
Bilingual: English and Spanish
Strengths:
0. Leadership/Team Building - worked with a team of overseas technical
services and consultants in while providing in excess of 15% in cost
savings.
1. Innovator - developed inventory systems for production, Maintenance,
Repair and Operations in for Forging machinery.
2. Negotiator - Increased profit margins by 15% by negotiating
acquisition procurement
3. Customer Service/Customer Relations - Drove after-sales sales 10% by
focusing on new corporate goals of quality, not quantity, and by
establishing solid customer relationships.
Systems and Applications:
. SAP
. Microsoft Word /Excel/Power Point
. MAPICS
. Oracle
. Baan
. Incoterms
. MRP
PROFESSIONAL EXPERIENCE
Wabash Technologies, Troy, MI, Provider of Sensors, Actuators and
Assemblies, Engine Power Equipment. ( TS-16949 )
Corporate MRO Manager
08/2012 - Current
Responsible to Centralized the MRO in the USA and Mexico Plants - MRO,
Capital Equipment, Tooling, and Inventory.
Midway Products Group, Inc.- Monroe, Mi. - Specialists in Metal Stamping
(TS-16949) welded assemblies, tool construction, and prototypes, supplying
a global automotive industry.
Corporate MRO Coordinator.
12 / 2009 - 07/ 2012
Procurement: Responsible for following the practices and procedures of the
Corporation (07 Plants: 05 in Ohio and 02 in Indiana). Establish and
approve sources of raw material, components. Centralized MRO for all the
plants. Approve and research all large plant expenditures for new projects,
capital equipment, and tooling.
Acemco Automotive - Spring Lake, MI - specialists in metal stamping (TS-
16949), welded assemblies, tool construction, and prototypes, supplying a
global automotive industry.
Senior Buyer - MRO
2004 - 2009
Ensure verification of nomenclature and specifications, to awarding
contracts to supply bidders I was deeply involved in every aspect of
Acemco's business. Procurement: Material purchasing for projects (capital
equipment /steel / fasteners / tooling, rotating equipment), investments,
maintenance and stock for service agreement round's between Acemco
Automotive and contractors / suppliers. Tasks involved identification and
negotiation with qualified vendors, suppliers, and maintenance of project
integrity by ensuring policies and procedures, preparing and monitoring
data for reports and meetings with end users.
Key Contributions/projects:
4. Yearly cost reduction planning with suppliers of punches and Dry
Lubricants has saved $500,000
5. Reduced monthly inventory by 12% avoiding customer shortages and
backorders
6. Saved $200,000 inventory cost through structuring and negotiating
firm vendor contracts
7. Boosted Revenue by ~29%, expertise in analyzing market trends,
designing effective inventory control procedures, and proactive
purchasing
8. Increased sales 15% by working closely with sales representatives
and clients
9. Achieve consistent 99% order fill rate through proactive approach
10. Reduced dead stock by 20%through program initiation, and proactive
management.
Dana Corporation - Valencia, Venezuela - Global supplier of axle,
driveshaft, engine, frame, chassis, and transmission technologies
Purchasing Coordinator:
2002-2003 - Drive Shaft Division, Sur Valencia - Edo. Carabobo,
Venezuela
1996-2002 - Forging Division, Valencia Venezuela- division of Dana Fort
Wayne, IN
Procure, establish and cultivate overseas vendors for productive and non-
productive MRP; source, negotiate and purchase all international parts and
Industrial equipment.
Key Contributions/projects:
11. Contracted and coordinated oversees technical services and
consultants. Provided cost savings of over $ 100,000 annually
12. Created inventory systems for production, maintenance, repair and
operation of Forging machinery
13. Handled all duty and customs transactions for imports to Dana
Corporation (Venezuela). Coordinated monthly meetings for all Dana
corporate plants in Venezuelan divisions
14. Was instrumental in implementing and permanently auditing the ISO-
9000 and QS-9000 systems, APQP.
Venepal - Carabobo, Venezuela - one of the main producers of paper and
cardboard in Venezuela
1992-1995
Buyer Supervisor: MRO
Worked providing direction, support, and development for, procurement
specialists, and assistants; ensuring that the Purchasing staff was
responsive and flexible; providing on time, accurate and complete
deliveries; ensuring compliance with requirements; providing
opportunities for supplier diversity and obtaining best total costs.
Key Contributions/projects:
15. Directed the procurement of 25% ($10,000,000) total company
purchases
16. Developed source agreements that contributed to increased profits
by standardizing contracts and improving purchase programs
17. Negotiated long-term agreements and programs with key vendors,
generating $1,500,000 savings
18. Mentored progression of procurement staff through one-on-one
training.
Exxon (PDVSA) - Amuay Refinery, Venezuela - Refinery with production
exceeding 350,000 B/D ramping up to over 650, 00 B/D (PDVSA) Current
Owner.
Buyer MRO
1984-1991
I worked with supply and logistics systems, and managed and planned the
purchasing for all refinery materials including (Chemicals/Oil Base
Additives/Catalyst/ Rotary Equipment Components, Piping and Valves. My
main responsibility was to administer purchasing policies & procedures
in accordance with basic company policy and ensure that proper controls
were in place and procedures followed. I coordinated purchases to meet
requirements of various departments, including timing, price and
quality. I also developed sources of supply and monitored existing
sources of supply for changes that could affect the Refinery.
Key Contributions/projects:
19. Flexi Coker - Turn around plant
20. AMUAY Refinery (Former Creole Petroleum Corporation) EXXON
affiliate
Education
English as a second language program, Carnegie Mellon University,
Pittsburgh, PA 1979
BS International Business, University Institute of New Professions,
Valencia - Venezuela 1976 - 1979.
CONTINUING EDUCATION/PROFESSIONAL TRAINING
Managerial Grid, ISO-9000. QS-9000 TS16949 Quality Management &
Assurance. Positive Negotiations in Handling of Hazardous Materials.
Excellence in Manufacturing and Services.
PROFESSIONAL REFERENCES
Dave Andrews
Global Capital
Asset Manager
Dana Corporation - Toledo, OH
Cell : 260-***-****
******.*******@*****.***
Victor Gonzalez
Senior Purchasing Coordinator
Metallic Commodity
Supply Chain Management Group
Dana Corporation
Valencia, Venezuela
W - 58.241-***-****
******.********@****.***
John Couturier
Vice President
Chief Financial Officer
Acemco Automotive
7297 Enterprise Dr.
Spring Lake, MI 49456
Phone: 231-***-****
Email: **********@******.***
Personal Reference
Javier Revilla
Eaton Aerospace
Grand Rapids,Mi.
616-***-**** cell
Email:**************@*****.***
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