Health Customer Service

Erica Cuevas

Patient Navigator Discharge Coordinator Public Health Advocate BS in Health Sciences MPH

candidate

*******@**.***

Summary

Spanish-speaking Boston University Sargent College of Health and Rehabilitation graduate with a BS in Health

Sciences and MPH candidate in Health Policy and Management at Boston University School of Public Health.

Experienced in community outreach and patient interaction under HIPPA compliance.

Experience

Discharge Coordinator at Boston University

July 2013 - Present (8 months)

Prepare materials for a better quality discharge, which includes patient education in order to decrease the

number of preventable hospitalizations. Help coordinate patient care by scheduling hospitalization follow up

appointments with both primary and specialist appointments. Support providers in providing patients with

more complete care by keeping primary care providers and specialists informed about patients hospitalization

prior to their next appointment with them.

Patient Navigator at Boston Medical Center

February 2013 - Present (1 year 1 month)

•Help patients navigate through the health care delivery system

•Assist patients with the coordination of their care through an electronic medical record, logician and under

HIPPA compliance

•Culturally competent in helping connect underserved populations to community resources

Intern at Massachusetts Department of Public Health

September 2012 - Present (1 year 6 months)

•Develop and run a focus group with high school students

•Assess the school-based health centers current outreach program via focus group with students

•Create informational materials for the focus group- surveys, brochures, and flyers

•Identify new outreach methods to increase student involvement in school-based health centers

Senior Youth Advisor at Boston Children's Hospital

October 2008 - Present (5 years 5 months)

•Work closely with the Center for Young Women’s Health staff to write new material

•Train adolescent-medicine residents to interact with their patients in a more effective way

•Educate the community on different health topics like Self-esteem and the media

•Update health guides so that our readers are presented with accurate and reliable information

•Helped run the last four annual Endometriosis and MRKK conference at Boston’s Children’s Hospital

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Mailroom Assistant at Boston University

September 2009 - May 2013 (3 years 9 months)

• Receive packages from various carriers and scan them into SCL system

• Scan packages out of system once they are picked up by students

• Sort mail into the dorm room mailboxes

Intern at Boston Public Health Commission

October 2012 - December 2012 (3 months)

• Answer phone calls regarding flu shot inquiries from clients

• Worked with updating the agency's new resource database

Intern at Boston Medical Center

September 2012 - December 2012 (4 months)

• Data entry

• Filed patient charts and mailed out appointment letters

• Called patients to help them schedule appointments with their providers

Courses

Master of Public Health (MPH), Health Policy and

Management.

Boston University

Social and Behavioral Sciences SPH SB721

Intro to Epidemiology SPH EP713

Elementary Biostatistics SPH BS701

Environmental Health SPH EH717

Bachelor of Science (BS), Health Sciences

Boston University

Humanities

Social Sciences

Natural Sciences

Nutrition

Human Infectious Diseases

Human Life Span and Development

Intro to Psychology

Health Information Systems

Organization of Health Care

Sociology of Health Care

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Languages

Spanish

Skills & Expertise

PowerPoint

Blogging

Spanish

Appointment Scheduling

Health Education

Health Communication

Patient Recruitment

Data Entry

Community Outreach

Presentations

Focus Groups

Logician

Team Leadership

Team Facilitation

Microsoft Office

Communication

Writing

Editing

English

Microsoft Excel

Customer Service

Windows

Public Health

Public Speaking

Time Management

Biostatistics

Employee Training

Training Delivery

Program Evaluation

Program Development

Education

Boston University

Master of Public Health (MPH), Health Policy and Management., 2012 - 2014

Boston University

Bachelor of Science (BS), Health Sciences, 2009 - 2013

Grade: 3.3

Activities and Societies: Sigma Alpha Lambda

Boston Latin Academy

High School Diploma, 2003 - 2009

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Erica Cuevas

Patient Navigator Discharge Coordinator Public Health Advocate BS in Health Sciences MPH

candidate

*******@**.***

Contact Erica on LinkedIn

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Contact this candidate