Engineer Customer

Farrel Benton

**** ****** ***** *****

Raleigh, NC 27604

Home: 919-***-**** ******.******@*****.***

Summary

An engineer with diverse background and proven ability for designing,

developing, managing and maintaining all levels of computer based products

looking forward to working with technical teams for the integration and

deployment of innovative services and technologies. Highly organized,

results-oriented with extensive experience in Design Development,

Continuation Engineering, Test and Field Service.

S/W and H/W Test and Development Storage and Hard Drive

Development Processes/Standards Engineering

Wafer inspections Server Support and Peripheral

development. Development Interoperability

Imaging Systems Inventor Computer

Integration/Design

PROFESSIONAL EXPERIENCE

IBM / CTG, Research Triangle Park, NC 2006 - Present

Product Manager, IBM Systems &Technology Group, Technology Collaboration

Solutions

1. Project Development specializing in server developed for the OEM

market. Member of a small group within IBM that generated $132 million

worth of business in 2010.

2. Member of the Cisco Executive Steering Committee.

3. Manage all stages of product development from concept through

manufacturing and continuation engineering in the field including hard

drives and components.

4. OEM lifecycle Quality Manager. Providing failure reporting to the

customer and ongoing quality analysis.

5. Initiate, compose and monitor engineering change notifications

6. Direct contact and interaction with the Cisco's development and

engineering team members daily.

Development Engineer, IBM Personal Systems Group / Lenovo

2004 - 2006

Options Development specializing in USB attached HDD and optical storage.

Managed all stages of development; from concept though end of life. This

required resolving any defects found; in design, in testing software, in

the documentation, in manufacturing or by customers.

1. Developed 3 unique USB attached hard disk drives, along with

applications that made the finished product much more useful. This

Resulted in over 88,000 units sold at high profit levels.

2. Established test plans and procedures and quality standards used in the

discovery and elimination of 23 previously undiscovered defects, greatly

enhancing initial customer experience with IBM/Lenovo products and

applications.

3. Lead test teams and provided direction to members. Evaluated defects

and managed through their resolution.

4. Earned recognition for high reliability and quality of four new USB

attached CD/DVD multi-burner Dual layer optical drives, along with

enhancement applications. There are 163,000 of these sold with less than

.004% failure rate.

5. Received special recognition and awards for three invention patents and

six invention publications.

6. Proactively traveled to suppliers and resolved firmware and development

issues. This shortened time to market by as much as 3 months.

7. Assured development was done in compliance with industry and ISO

standards world wide. This made the potential customer base 3 times

larger than US and Europe only.

8. Follow-up Engineering on these products including resolving seven

critical customer situations, resulting in high customer satisfaction and

27,000 additional orders placed.

Development and Product Engineer, Engineering and Technology Services

2003 - 2004

Responsible for continued product enhancements and alleviation of any

problems found in custom systems that were previously developed by IBM

Engineering and Technology.

1. Earned recognition for implementing recovery plans which prevented the

loss of business and avoided the replacement of a whole product line, for

a savings to IBM of $300,000.

2. Wrote and provided applications which streamlined upgrades and improved

test processes resulting in 2 to 3 weeks quicker returned repairs to the

customer.

3. Researched and established alternate storage and development solutions

that was well received and implemented by the customer.

4. Documented Product Engineering processes from my in extensive knowledge

from prior assignment resulting in better working, post sales customer

experiences.

5. Developed an updated Return Materials Authorization system that improved

tracking of products returned for repair or replacement by 44%.

Server Product Engineer, IBM Server Product Engineering 1996

- 2003

Lead Product Engineer for RAID storage and 64 Bit servers. Supervising top

level problem resolution of all the most difficult design problems/defects

on High End IBM Servers and IBM Storage products.

1. Resolved very difficult storage problem on servers use by major US auto

manufacturer. Resulting in a 2 million dollar contract renewal to IBM

and a cash bonus to me.

2. Maintained 92% customer satisfaction level resulting IBM's well known

high customer support ratings in the industry.

3. Drove all major customer issues including customer critical situations

to resolution and verified satisfaction from customers.

4. Lead Product Engineer on with responsibility of final resolution of

defects or problems in IBM High End Servers and 64 bit Systems, RAID

storage, Fiber RAID storage and SAN.

5. Facilitated the resolution many development issues that would have

affected customer satisfaction before products and systems became

generally available to the enterprise customer.

6. Organized regular meetings with suppliers on development and defect

issues. This included customer satisfaction, hardware firmware and

application issues.

7. Worked with development, serviceability and provided new product

training to middle level and top level field engineers.

8. Earned recognition and awards for resolving customer satisfaction and

design concerns from high profile enterprise level customers.

9. Gave expert level direction, advice and action plans to field and

customer support personnel, while customer concerns were resolved, to the

complete satisfaction of the customer.

10. Created documentation used by customer support technical tips, users

guides and IBM Redbooks for high end servers and storage systems.

11. Implemented and managed logistics of any post development engineering

changes required.

IBM OS/2 Software Engineer, Boca Raton, FL 1994 -

1996

OS/2 level 2 and 3 Support OEM systems. Achieved OS/2 certification,

becoming an OS/2 Certified Engineer. Worked directly with developers and

OEM's on integration and interoperability issues with OS/2.

DuPont, Wilmington, DE 1988 - 1994

Senior Field Engineer

Medical X-ray, Lithograph Printing, Color Separation Scanners and Non

Destructive Test X-ray scanners.

1. Developed X-ray scanner equipment used at NASA on one occasion to verify

that correct position of rocket nozzles while on launch pad. Resulted in

a savings of hundreds of thousands of dollars to take apart and examine.

2. Installation and support of Imaging systems used by Martin Marietta,

NASA, Livermore Labs, Oakridge Labs, the US Air Force and Allied Signal

for non-destructive test of multi-million dollar equipment.

3. Became the expert on DuPont laser and lithography equipment used

throughout the print and news industry.

TECHNICAL KNOWLEDGE

Programming: Visual Basic, C, Machine Level,

Firmware,HTML,XML,Dreamweaver,ColdFusion

Operating Unix, Linux, OS/2, All Microsoft Windows,

Systems:

Analyzers: SCSI, IDE, USB, PCI, Express

Contact this candidate