Project Manager

R honda M iller

Phone: 985-***-**** r ************@*****.***

Career Snapshot

Quality Assurance

System Analyst

Test Manager

Test Lead

Key Skills

Project Management

Technical Testing Lead/Manager

Industries

Healthcare

Insurance

Energy

Retail Chains

Financial Solutions

Information Technology

US Federal Government (DoD & VA)

Credentials

Secret Clearance/Not Active

Test Management

• Quality Assurance Manager with over 19 experience of project management experience with emphasis on testing

methodologies, excels at managing projects, collaborating with project teams, interfacing with clients, and

deploying technology to build successful solutions for clients. Experience includes leading large project teams of

30+ people from requirements gathering through deployment (managing complex projects). 20+ Years of

Information Technology experience. Experience with PeopleSoft for US Federal Government (2 years)

• Extensive Hands on experience with all HCM modules including Core HR, Base Benefits, Ben Admin, Payroll,

Talent Management, Position Management, Time and Labor and Self Service modules. Working on domestic and

global project with multiple focuses.

• Experience managing several HR, FIN, SCM and CS/ERP SDLC implementations (7.5 – 9.1) and upgrades with

experience in all aspects of project lifecycle including vendor selection, project costing, scoping, planning, complex

requirements, configuration, process analysis and change management. 7 years of analyzing, preparing,

conducting Request for Proposals (RFP). Extensive Project Management, business process design and process

improvement experience.

• Expert in information systems technology, project planning, strategic planning, systems analysis and

troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results.

• Attends to details with strong organization skills; ability to set and negotiate priorities.

PeopleSoft Product Experience: 8.3, 8.9, 9.0, 9.1 / PeopleTools Upgrade 8.53

Absence Management

Accounts Payable

Accounts Receivables

Benefits / Benefit Admin.

Business In telligence

Compliance

CRM

Enterprise Learning Mgmt

Enterprise Performance Mgmt

eRecruit

ESS / MSS / ePay / eBen

Financials

General Ledger

Campus Solutions

Human Capital Management

Legal

SharePoint

OBIEE

Payroll (Global Payroll & North American)

Supply Chain Management

Additional Experience

Authoria

iTracks

HPQC (HP Quality Center)

JIRA

Quality Center Load runner

K ronos

Rational (Clear Quest and Case)

Software Tool Experience

Adobe Acrobat

Adobe I l lustrator

HPQC (HP Quality Center)

Microsoft Office (Suite)

MS Project

MS Visio

SharePoint (Team Site)

Able to Travel Extensively E xperienced Remote/Telecommute

Summary of Recent Professional Experience

C lient Name Project Type Software Modules Role

Version

Queens University PeopleTools PeopleTools HCM, FIN, CS Test Lead

Upgrade Upgrade 8.52

BBVA Compass Bank Upgrade Banking Application Online Banking Test Lead

Applications

( Monarch,

Customer Service

Applications)

MedStar Health Care Implementation PeopleSoft 9.1 HCM, FIN, SCM Test Lead

Pacific Life Implementation PeopleSoft 9.0 ELM, AP, GL, Test Manager

T reasury/CM

eVenture Technologies Implementation VIC Requirement Sr. Systems Analyst

Gathering

TIAA-Cref Upgrade PeopleSoft 9.0 HCM, FIN, AP, GL, Test Manager

Legal, Compliance,

OBIEE

Kaiser Permanente Upgrade PeopleSoft 8.8 CRM, EPM Test Lead

Robert Half Implementation PeopleSoft 9.0 HCM, BEN, PAY, UAT Lead

I nternational F IN, BI

Beacon Application Implementation PeopleSoft 9.0 HCM, Benefits, Sr. HCM Consultant

Services Payroll

Electronic Data Implementation PeopleSoft 8.9 Absence Mgmt, BI Project Manager

Systems

Northrup Grumman Implementation PeopleSoft 8.9 HCM, BI, Global Sr. Payroll Testing Lead

Payroll, ELM, EPM,

C lient Name Project Type Software Modules Role

Version

FIN

Hewitt Associates Upgrade/Support PeopleSoft 8.3 HCM, Payroll Project Manager

HEB Grocery Company Upgrade/Support PeopleSoft 8.3 HCM, BenAdmin, Testing Analyst

eRecruit, NA

Payroll

Detailed Professional Experience

Test Lead 12/2013 – 1/2014

Queens University, Kingston, CAN

PeopleTools 8.53 Upgrade HCM, FIN and CS

• Developed System Integration, User Acceptance Test Plans (PeopleSoft Human Capital Management, Campus

Solutions and Financials).

• Developed the Defect Resolution Management (Triage) Process.

• Identified test scenarios, create and executed test scripts for HCM.

• Responsible for test execution and defect (problem) reporting.

• Responsible for reviewing existing test plan and approaches and tuning it as needed for the following test

phases: system integration and user acceptance testing.

• Implemented metrics to t rack the progress of testing against mutually agreed upon plans and dates.

• Planned and had oversight of the system integration and user acceptance tests and coordinated the execution of

t hese plans.

• Responsible for the approval of all testing deliverables and achievements for the testing milestones during the

p roject.

• Lead internal project meetings

• Planned, arranged and controlled meetings, workshops and relations with client/user staff during the test

p lanning and throughout subsequent development and testing activities.

• Coaching, leading, and mentoring other test team members in testing.

Test Manager 12/2012 – 8/2013

MedStar, Baltimore, MD

PeopleSoft F /SCM 9.1 (HCM, FIN, SCM, AP, KK, AR), Reporting, Portal 9.0, and HPQC

• Developed System, Integration, User Acceptance, Payroll Parallel and Performance Test Plans (PeopleSoft

H uman Capital Management, Supply Chain and Financials 9.1 Project)

• Developed the Defect Resolution Management (Triage) Process.

• Planned and had oversight of the system, integration and user acceptance tests and coordinated the execution

of these plans.

• Responsible for the approval of all testing deliverables and achievements for the testing milestones during the

p roject.

• Lead internal project meetings

• Excellent time management skills to perform in a fast-paced, high pressure, high volume environment

• Planned, arranged and controlled meetings, workshops and relations with client/user staff during the test

p lanning and throughout subsequent development and testing activities.

• Managed all risks associated with the testing and takes preventative action when any r isks become

u nacceptable.

• Utilized testing knowledge and experience to assess and provided advice on the practicality of testing process

a lternatives.

• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC

• Managed testing oversight for the System, Integration and User Acceptance testing phases.

• Proven ability to identify, analyze, and solve to increase customer satisfaction.

• Attends to details strong organization skills; ability to set and negotiate priorities.

• Partnered with Application including the Project Teams to review the Performance test analysis of the performance

results and logs.

• Conducted performance results reviews and provided recommended tuning opportunities.

• Provided hands-on leadership and direction to the UAT Project Team.

Test Manager 4/2012 – 12/2012

Pacific Life (OmniPoint), Newport Beach, CA

PeopleSoft F /SCM 9.1 (AP, GL, Treasury /CM), Reporting, Portal 9.0, ELM, and HPQC

• Developed System & Integration Test Strategy and Test Plan (PeopleSoft Financials 9.1 Project)

• Developed the Defect Resolution Management (Triage) Process.

• Planned and had oversight of the system, integration and acceptance tests and coordinated the execution of

t hese plans.

• Responsible for the approval of all testing deliverables and achievements for the testing milestones during the

p roject.

• Lead internal project meetings

• Proven ability to identify, analyze, and solve to increase customer satisfaction.

• Attends to details strong organization skills; ability to set and negotiate priorities.

• Planned, arranged and controlled meetings, workshops and relations with client/user staff during the test

p lanning and throughout subsequent development and testing activities.

• Managed all risks associated with the testing and takes preventative action when any r isks become

u nacceptable.

• Utilized testing knowledge and experience to assess and provided advice on the practicality of testing process

a lternatives.

• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC

• Managed testing oversight for the System, Integration and User Acceptance testing phases.

• Provided hands-on leadership and direction to the UAT Project Team.

Sr. Systems Analyst 1/2012 – 4/2012

eVenture Technologies, New Orleans, LA.

PeopleSoft F /SCM 9.1 (HCM, FIN, SCM)

• Collect information to analyze and evaluate existing or proposed systems.

• Prepare detailed f low charts and diagrams outlining systems capabilities and processes.

• Interacting extensively with external or internal clients.

• Translated requirements of the client into highly technical specifications in brie f.

Quality Assurance Test Manager 3/2010 – 12/2011

T IAA-Cref, Charlotte, NC

PeopleSoft F /SCM 9.1 (HCM, FIN, SCM)

• Manage Quality Assurance Team of 15 onshore and 40 offshore that provide test planning and execution task

for approximately 100+ Systems (ex. PeopleSoft HCM, FIN, AP, GL, Legal and Compliance, SharePoint, HR

Systems and OBIEE – HR/FIN)

• Responsible for identifying system and process improvements to achieve operational efficiencies and the

i mplementation of streamlined business processes that incorporate best practices.

• Managed the requirement tool automation.

• Managed the test execution performed by the System In tegrator including the UAT Test Team

• Defect Resolution Management.

• Teams with business analysts to perform analysis, prepare business and technical requirements documentation

for change requests and system defects.

• Excellent time management skills to perform in a fast-paced, high pressure, high volume environment

• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.

• Managed project oversight for independent review and analysis of a wide IT systems integration project.

Applied project management knowledge and expertise to gauge system performance and assess risks. Provided

stakeholders with project status and outlook for success, and recommend project improvements.

• Responsible for activities related to supporting the production environments and those incidents were tested in

a t imely manner and meet the SLA(s).

• Proven ability to identify, analyze, and solve to increase customer satisfaction.

• Attends to details strong organization skills; ability to set and negotiate priorities.

• Worked directly with senior management to solve complex technical problems related to specific business issues.

• Directed the coordination of all implementation tasks involving third party vendors as well as provided

consultation to clients on the testing phases.

• Coordinate with offshore on the development and execution of the performance load tests for both software

application including web sites.

• Facilitated and coordinated the Performance and Disaster Recovery test activities; evaluation, analysis and

documented the performance of the tested enterprise applications and provided daily testing status updates.

• Built Stress and Performance Test Plan.

• Provided guidance and leadership to the offshore team on leveraging HP performance testing tools best

p ractices.

T est Manager 3/2010 – 6/2010

T IAA-Cref (Comsys), Charlotte, NC

PeopleSoft 9.0

• Implemented and managed the key initiatives during the PeopleSoft HCM (CORE) project v.9.0 for

approximately 7000K active employees. Manage multiple integration (PeopleSoft HCM) and met the

organization’s initiative.

• Responsible for identifying system and process improvements to achieve operational efficiencies and the

i mplementation of streamlined business processes that incorporate best practices.

• Managed the test execution performed by the System In tegrator including the UAT Test Team

• Defect Resolution Management.

• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.

• Managed project oversight for independent review and analysis of a wide IT systems integration project.

Applied project management knowledge and expertise to gauge system performance and assess risks. Provided

stakeholders with project status and outlook for success, and recommend project improvements.

• Works directly with senior management to solve complex technical problems related to specific business issues.

• Directed the coordination of all implementation tasks involving third party vendors as well as provided

consultation to clients on the testing phases.

System I ntegration Test Lead 3/2009 – 3/2010

Kaiser Permanente (OminiPoint), Pleasanton, CA

PeopleSoft 8.8

• Managed the key initiatives during PeopleSoft Release 4 v8.8 project onto one combined platform with over

265K active employees. Managed multiple integrations: (PeopleSoft, EPM, Authoria, CRM, LDGL, and

K ronos) to meet the organization’s initiative.

• Responsible for identifying system and process improvements to achieve operational efficiencies and the

i mplementation of streamlined business processes that incorporate best practices.

• Created Test Strategy and Test Plan

• Managed a team of 7 Cross Track Test Leads

• Defect Resolution Management.

• Managed the project/timeline and plan.

• Proven ability to identify, analyze, and solve to increase customer satisfaction.

• Attends to details strong organization skills; ability to set and negotiate priorities.

• Excellent time management skills to perform in a fast-paced, high pressure, high volume environment

• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.

• Managed project oversight for independent review and analysis of a wide IT systems integration project.

Applied project management knowledge and expertise to gauge system performance and assess risks. Provided

stakeholders with project status and outlook for success, and recommend project improvements.

• Worked directly with senior management to solve complex technical problems related to specific business issues.

• Directed the coordination of all implementation tasks involving third party vendors as well as provided

consultation to clients on the system implementation.

• Create detailed work plans and resource requirements for system related projects.

UAT Lead Consultant 1/2009 – 3/2009

Robert Half International (Ataway Consulting), Pleasanton, CA.

PeopleSoft 9.0 Upgrade Project: HCM, BEN, PAY, FIN, BI

• Provided hands-on leadership and direction to the UAT Project Team.

• Compiled and delivered the UAT Plan.

• Identified tasks, key deliverables and managed the project timelines for the Project Plan

• Provided application oversight to team and to Business Owners as required.

• Directed, facilitated and managed review of escalated issues that require prioritization and/or discussion with

B usiness Owners.

• Provided t imely, accurate and complete status on assigned activities to the Program Manager and Business

Owners as required.

• Identified r isks and mitigations strategies.

Sr. HC M Consultant 6/2008 – 12/2008

Beacon Application Services, Boston, MA.

PeopleSoft 9.0 HCM

• Conducted fit/gap for Human Resources, Payroll and Benefit analysis.

• Provided functional requirements for the Leave Plan modification for the represented population.

• Identified where changes need to occur in processes to enhance operational effectiveness, solving recurring

p roblems, or improve efficiency.

• Applied extensive technical expertise, and has full knowledge of other related disciplines.

• Application expert and end-user liaison for post implementation issues regarding detailed/technical system

capabilities and enhancement requirements.

• Performed testing, rollout and post-implementation support, Parallel Testing and developed the deployment

p lan for People Tools upgrade 8.19 (HR, Payroll for System Integration and User Acceptance Testing).

• Guides the successful completion for major projects and functions in a project leadership role

• Applied extensive technical expertise, and has full knowledge of other related disciplines

P roject Manager/Consultant 1/2008 – 4/2008

E lectronic Data Systems (Saturn Staffing Solutions), Ft. Worth, TX.

PeopleSoft 8.9

• Maintained the Project Timeline for Absence Management (PeopleSoft 8.9/Authoria).

• Developed a strong customer relation and managed customer expectations.

• Lead consultant providing technical leadership for the Absence Management work stream focusing the

organization and their objectives.

• Conducted weekly status meetings with the Client.

• Suggests areas for improvement in internal processes along with possible solutions.

• Worked directly with senior management to solve complex technical issues.

• Participated in the weekly Program Review Meetings for ABM work stream and BI.

• Produced the weekly status reports, TAD’s and updated the Detail Task Plan for ABM.

• Effectively estimating and monitoring project tasks, costs, time scales, resource requirements and finances for

t he successful completion of the project, to agreed terms of reference, and taking action where these deviate

f rom agreed tolerances.

• Prepared and maintained project, stage, exception and quality plans and tracking activities against these plans,

p rovided regular and accurate reports to the Steering Committee, ISLT, client / user and line management as

agreed.

• Identified, assessed and managed the risks to the success of the project, including developing contingency plans

• Managed the change control and configuration management procedures, gaining agreement for revisions to the

p roject from project sponsors.

• Identified and obtained any support and advice required for the management, planning and control of the

p roject.

• Applied extensive technical expertise and has full knowledge of other related disciplines.

Sr. Payroll Testing Lead 10/2007 – 1/2008

(DIM HRS Project) eVenture Technologies, New Orleans, LA.

PeopleSoft 8.9

eVenture is the liaison between Northrop G rumman I T and the BTA. Defense I ntegrated M ili ta ry

H uman Resources System (D I M H RS - Personnel/Pay) the la rgest, fully integrated human resources

i nformation management system in the world. This commercial off-the-shelf softwa re w ill provide

i mproved processes and deliver timely and accurate pay and benefits to Service Members

( PeopleSoft 8.9 – HC M, Global Payroll (4.2 million Members), E L M, EP M, B I, F I N).

Provided test solutions to the Project.

Designed, developed and implemented the testing methods to perform System Acceptance Testing.

Provided the test area with parameters for sample testing and specifies test to be performed.

Ensured full test coverage and providing documentation to support comprehensive testing performed.

Applied extensive technical expertise, and has full knowledge of other related disciplines.

Guides the successful completion for major projects and functions in a project leadership role.

Responsible for the configuration,test execution and problem resolution leveraging the Rational Tool Suite..

System I n tegration Test Lead 7/2006 – 9/2007

Northrup Grumman IT, New Orleans, LA.

PeopleSoft 8.9 – HCM, Global Payroll (4.2 mil l ion Members), ELM, EPM, BI, FIN [DIM HRS Project]

Defense I n tegrated M i lita ry H uman Resources System (D I M H RS - Personnel/Pay) the largest, fully

i ntegrated human resources information management system in the world. This commercial off-the-

shelf software w ill provide improved processes and deliver timely and accurate pay and benefits to

Service Members.

• Guided major projects and functions in a project leadership role.

• Applied extensive technical expertise, and has full knowledge of other related disciplines.

• Managed software system development and integration projects through all phases of project life cycle -

analysis, design, development, and testing and implementation stages.

• Responsible for the development and management of budgets, determining project scope, liaising between

clients and staff throughout project lifecycle, and ensuring objectives were met.

• Developed a strong customer relation and managed customer expectations.

• Produced the weekly status reports and updated the Detail Task Plan for System Integration Testing.

• Managed a team of 15 employees.

• Identified, assessed and managed the risks to the success of the project, including developing contingency

p lans.

• Managed the change control and configuration management procedures, gaining agreement for revisions to the

p roject from project sponsors.

• Planed and arranged the labor schedules.

• Responsible for designing the metrics and reporting mechanisms to measure the response to our efforts.

• Analyzed the company needs to design system specifications for the system during vendor selection and

configuration

• Communicated actively with Management Team and key contacts to ensure a coordinated for the DIMHRS

P roject.

• Promoted Team input for process improvement and provide opportunities to share ideas.

• Acted as a key point of escalation for Test and Evaluation Team within System Acceptance planning and

execution to help resolve issues.

Manager, Client Testing-Business as Usual (BAU)/P roject Manager 10/2004 – 6/2006

Hewitt Associates, The Woodlands, TX.

PeopleSoft

Responsible for designing metrics and reporting to measure the response to our efforts.

Managed a Team of 5 Client Test Coordinators who create and execute various test deliverables like test cases, test

p lans and test metrics for PeopleSoft and SAP modules for Human Resources and Payroll .

Reviewed patches, modifications, and updates for HR and Payroll to the system to determine impact on current

f unctionality.

Managed offshore development and migrations teams.

Responsible for providing the guidance and leadership to my direct reports Lead subordinate managers in

performing the customary management functions of the department, including resource allocation and hiring.

Produced the weekly status reports and updated the Detail Task Plan for 5 HRO Clients

Managed Global Test Team of 8 in India.

Sr. H R IS Payroll Testing Analyst 7 /2003 – 10 /004

H EB Grocery Company, San Antonio, TX.

PeopleSoft

Payroll support for weekly payroll for 55,000 employees for Texas and Louisiana.

Identified where changes need to occur in processes to enhance operational effectiveness, solving recurring

p roblems, or improve efficiency.

Executed project management of PeopleSoft HR projects and tasks.

Coordinated the researched, development, education and communication regarding the company’s Human

Resources Management System (PeopleSoft HRMS 8.3 (HCM, BenAdmin, eRecruit and North American Payroll).

Create detailed work plans and resource requirements for system related projects.

Oversee and managed the HRMS Projects and issues.

Communicate IT methodology for software upgrades for Human Resources and Payroll bundles to user community.

Reviewed and provide input to the technical change control and migration process.

Consolidate and report project status to the user community and management.

Application expert and end-user liaison for post implementation issues regarding detailed/technical system

capabilities and enhancement requirements.

Performed testing, rollout and post-implementation support, Parallel Testing and developed the deployment plan

for People Tools upgrade 8.19 (HR, Payroll for System Integration and User Acceptance Testing).

Performed testing and post-implementation validation for eRecruit 8.3.

Reviewed and create technical specifications for software changes and enhancements.

Managed a team of 8.

Acted as a Liaison between HEB Grocery Company Payroll/Payroll Accounting and IS Department.

Updated and Maintain system documentation for all HR and Payroll processes.

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