Customer Service Manager

Carlin Tucker

Memphis, TN *****

Phone: 901-***-**** *************@*****.***

SUMMARY

Shift Leader with solid cross-functional experience across multiple

business functions, scheduling, process improvement, documentation, and

analysis. Other functional skills include preparation of inventory, coding,

and narrative weekly operational reports. Core responsibilities are to

monitor business activities in order to ensure efficient implementation of

established policies and procedures.

Professional EXPERIENCE

TECHNICOLOR (hes)-speed, Memphis, TN 2011 - current

Inventory Control Lead/Supervisor

. Supervise 5 drivers and 2 clerks' activities along with developing daily

goals and assignments.

. Responsible for effectively conducting search for lost product.

. Develop reports to assist in maintaining inventory accuracy.

. Liaison for all supervisors and managers providing updates in manager

meetings with all inventory control production.

. Assist in driving down CCFG in order to satisfy quick response to

customer demands.

Flextronics, Memphis, TN 2011

Production Lead

. Supervised 16 operators' daily activities including work assignments and

schedules.

. Worked in high, fast paced production atmosphere while exceeding

management expectations and maintaining excellent customer service.

. Administered production training to new employees including production

leads.

. Conducted daily production order cleaning in SAP system, including

maintaining a zero WIP at the end of each shift.

. Oversaw and resolved all functional difficulties, including IT system

issues, product shortages, damage product, and all team issues.

Johnson & Johnson, Incorporated, Memphis, TN 2010

Shift Coordinator

. Maintained inventory control and shipments of approximately 6,600 line

items daily.

. Interacted with all levels of management to gather, analyze, and prepare

recommendations regarding customer complaints. Resolved invalid, damaged,

and missing product issues.

. Managed daily workflow shipments by coordinating headcount for picking,

packing, and shipping.

. Conducted weekly cycle counts, monthly inventory audits, as well as year-

end physical inventory observation.

. Liaison for warehouse and corporate customer service to provide daily

updates and statistical reports.

Carlin Tucker 901-***-****

Page Two

Jabil global services, incorporated, Memphis, TN 2005 - 2009

Team Lead/Retail Return Coordinator

. Ensured accuracy of shipping products using the cross-deck method.

. Led weekly production and inventory meetings with business unit managers

and supervisors.

. Administered retail shipment database and ran ad-hoc reports for

management.

. Supervised 15 warehouse clerks' daily activities to include job

assignments and working schedules.

. Trained staff to maintain consistent work processes and essential job

functions.

. Managed physical inventory process and identified warehouse layout

improvements that increased efficiencies by 10%.

Federal express, Memphis, TN 2004 - 2005

Package Handler

. Enforced loading and unloading operations of approximately 4,500 packages

daily to national and international locations.

. Researched, located, and rerouted lost freight to correct destination.

. Implemented best practice operational procedures daily.

. Performed and completed various projects as assigned by management.

EDUCATION

southeast College of Technology, Memphis, TN 2002 - 2003

Concentration: Computer Networking Technology

TECHNICAL EXPERTISE & QUALIFICATIONS

SAP, Microsoft Office 2007 (Excel, Word, PowerPoint), Strong work ethics,

Positive attitude, Leadership qualities, Effective team builder, Innovative

thinker, Multi-tasking

Contact this candidate