Customer Service High School

Samia El-Cheikh-Ali

Address: *A Leighdon Street Bass Hill 2197 D.o.b: 17/05/1991

Mob: 045*-***-*** Email: *****.*.**@*******.***

Objective: To Succeed and Create opportunities to gain more in my career path.

Work Experience/History:

EMR Cranes Pty Limited (Administration)

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* The role of administration at EMR Cranes involved organisation to facilitate effective

administration and office operating procedures related to ongoing paperwork and

administrative roles. My role required me to be proactive rather than reactive for example,

maintaining accurate records of various office processes such as databases, spread sheets, etc.

EMR Cranes assisted me in developing my skills in professionalism and communication

being the first point of call for general enquiries and correspondence.

Advanced Air-Conditioning (Administration)

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* Working as an administration personnel at Advanced Air-conditioning helped me in gaining

confidence and skills in achieving the best of my abilities. My role at Advanced Air-

Conditioning required me to sort and organise files in relation to accounts with large sums of

money and accounting protocols. My role also helped me to develop greater phone etiquette,

computer skills and the ability to work unattended.

Wangee Public School (I.T Work Experience)

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* Throughout my work experience at Wangee Public School, I developed my skills in

“Information Technology” (I.T). This role involved me dealing with disadvantaged students

and assisting them with their technological skills for instance, my role consisted of

developing creative PowerPoints and Microsoft Excel Spread sheets with the students. This

gave me an insight in developing my computer skills.

KMART (Work Experience)

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* Maintained quality customer service and store display. Primary role was to pick and pack

products. Involved dealing with money and accounts and maintain excellent communication

skills to meet customer satisfaction.

Professional Training Services

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* At Professional Training Services, I was able to develop distinct skills such as working in a

team effort, phone manner, customer service, netiquette and organisational procedures.

Having to involve myself in this experience allowed me to further develop my skills and

abilities in succeeding in future endeavours. My role involved in attending general phone

calls, dealing with customers, working under pressure, organisational skills, and accounting.

Education:

University of Western Sydney 2013 - current

* Bachelor of Business and Commerce (Applied Finance)

TAFE NSW 2011

* Successfully completed Diploma of Banking

Bankstown Girls High School 2002 – 2008

* Successfully completed Higher School Certificate (HSC)

* Successfully completed Preliminary School certificate (Year 11)

* Successfully completed Year 10 of Secondary Education

* Outstanding completion of School certificate

* Certificate of Appreciation for outstanding efforts with Harmony Day

References:

• EMR Cranes Pty Limited – Business Owner Sarah 02

98293760

• Advanced Air-Conditioning Alex 041*******

• Wangee Public School (Head Teacher) Kayed 041*******

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