Customer Service Representative

*** ***** ***. ***. * Sacramento California *****

916-***-**** **********@*****.***

Tina Renee Knight

Objective

To obtain a professional challenging position where administrative and technical experience,

initiative and interpersonal skills, will be utilized to contribute and improve efficiency, with an

organization that provides growth and stability while exercising my talents and experience in a

professional environment.

Work Experience

03/2006 - 08/2013 AT&T Mobility Sales and Services

Customer service representative

Assist customer’s questions and concerns on all products and services through research and

resolution using various tools and systems to assist and service customers. Answer

customer/client requests or inquiries concerning services and products and reports problem

areas. Administer system functions on all outgoing, closing and balancing procedures to

according to finance guide lines. Continually maintain working knowledge of all company

products, services, and promotions.

08/2005- 03/2006 Hands-on Executive Services

Secretary

Incoming calls, invoices prepare/billing

Contracts, proposals and went to walk thru pre/bid

03/2003-07/2005 Auto Accessories

Receptionist

Heavy data entry, worked with multiple phone lines, responsible for daily bank deposits and balancing,

Appointment scheduling and message distribution responsible for all incoming and outgoing mail and

faxes.

03/2000-01/2002 Trend West Resorts

Customer Service Representative

Promote client database and contact potential resort visitors.

Organize company promotional presentations for vacation sites and ownership programs.

Contact vacation from area drawings.

01/1998-03/2000 Active Alert Security A.D.T.

Customer Service Representative

Schedule/cancelled/reschedule appointments for security consultants to install alarm system.

Education

1999 Walnut Wood High School

High School Diploma -Folsom CA.

Reference

Eric Flanders AT&T Area Sales Manager 209-***-****

Debra Vincent Manager 916-***-****

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