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Operations/Quality Manager

Snellville, GA
January 31, 2014

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Koren L. Wah

**** ********* ** *******, ** ****7 Cell 404-***-**** Home 678-***-****

Personal Profile

A results-oriented business professional with 16 years of experience and demonstrated achievements in manufacturing, quality assurance,

and project management. Strategic thinker with the ability to achieve company goals and surpass production expectations while

maintaining high quality, safety, and customer service standards. Dynamic leader and mentor, developing highly motivated teams and

fostering an environment of continuous improvement.

Summary of Key Qualifications

• •

Organizational Leadership Budgeting / Forecasting

• •

Training and Support Inventory Management

• •

ISO 9001/ISO 14001 Environmental Compliance

• •

Labor Management Safety Management and Leadership

• Quality Improvement

• Production Planning and Control

Professional Experience

2005 - 2013 Lehigh Technologies, Inc. Tucker, GA

Operations Manager (2010 – 2013)

Responsible for managing nearly all aspects of daily operations for 160,000 sq. ft. industrial manufacturing facility and 100,000 sq. ft.

off-site warehouse, Overall responsibility for plant production and ensuring that customer orders were met with excellent quality,

Scheduled and managed all production labor, Managed plant expenses, Responsible for maintaining plant budget, Scheduled and

coordinated temporary labor as needed to meet production goals, Interfaced with product and service vendors, Responsible for

Production planning using inventory targets and monthly forecasting, Responsible for all raw materials and production supplies

including inventory management and maintaining replenishment points, Responsibility for several plant continuous improvement

projects, Utilized Six Sigma and Lean Manufacturing principles in a manufacturing environment, Established and managed KPIs, Sage

MAS500 ERP software experience, Responsible for Shipping and Receiving processes and management, Led successful internal cost

reduction efforts, Led manufacturing plant reorganization utilizing 5S and waste reduction principles

Other Responsibilities Included: Environmental, Health and Safety Program Manager - Tracked safety stats, created and maintained

company safety manual, managed safety programs (eg. Hearing Conservation, Hazardous Communication, LOTO), managed employee

and management safety teams, OSHA safety audits, annual OSHA safety training, OSHA 300 logs, Incidence Rate reduction, SWPPP,

Industrial storm water, EPCRA SARA Reporting, Hazardous waste management, used oil management, SPCC plans, environmental

disposal, Air permitting, Responsible for all environmental compliance, experienced with environmental audits

Quality Control Manager (2005 – 2010)

Created and implemented entire quality program from scratch to include all lab testing, procedures, records, retention systems, sampling

program, training, staff selection and equipment acquisition. Managed small team of lab techs and engineers with responsibility for

product quality throughout the process. Utilized structured problem solving techniques such as 8D and FMEA failure analysis.

Responsible for maintaining supplier quality as well as managing internal corrective action program. Planned and implemented both the

ISO 9001 Quality Management System and the ISO 14001 Environmental Management System simultaneously from scratch and

achieved certification without any nonconformity. Grand total of one nonconformance notice in 8 years of managing both ISO

programs. Authored quality & environmental manual, trained internal auditors, and lead the creation and implementation of all

procedures and controlled documents required by the system.

Other Responsibilities Included: Environmental, Health and Safety Program Manager (as described above)

2003 – 2005 Komatsu Forklift, USA Covington, GA

Quality Assurance Engineer

Responsible for improving vendor as well as in-house product quality. Provided technical support and training to all QA team members.

Responsible for interpreting and disseminating any changes to engineering drawings (ECN) to Q.A. team members. Responsible for the

procurement and calibration of all measuring and monitoring equipment used in the Quality Assurance Department. Responsible for all

supplier quality duties. ISO 9001 Team Leader and Lead Auditor. Responsible for insuring that all UL-related product requirements

were current and being met. Wrote and revised product inspection procedures and work instructions, provided technical support for

product inspectors, monitored and reported on daily internal product defect information. Managed a small team of parts inspectors,

wrote and revised parts inspection procedures and work instructions, communicated parts inspection findings to upper management and

production managers to ensure optimum production.

1998 - 2002 Unpredictable Entertainment Atlanta, GA

Co-founder; Director of A&R

Assisted in all aspects of initial company research and start-up; including devising business plans and installation and testing of

recording equipment. Co-managed several ventures including capital improvements on primary location, musical recordings, and

promotional and retail sales projects.

1995 - 1998 Honeywell Atlanta, GA

Associate Project Engineer

Assisted in the development of Industrial Automation and Control Systems for various production facilities. This development included

some graphics design and AutoCAD responsibilities as well as electronic controls mapping and layout. Participated in a team that was

responsible for researching and implementing a new electronic “loop sheet” generation software solution for the company.

1993 - 1995 Augusta Newsprint Company Augusta, GA

Associate Process Engineer

Responsible for maintaining production and quality weekly reports. Managed a small team of factory employees on various continuous

improvement and preventative action projects. Performed lab work such as consistency, pH, and color testing. Assisted in the research,

implementation and testing of new runtime efficiency software solution for the paper machines.


B.S. Industrial and Systems Engineering

Georgia Institute of Technology (Georgia Tech) Atlanta, GA


ISO 9001:2000 Quality Systems Internal Auditor

ISO 9001:2008 Quality Systems Lead Auditor

ISO 14001 Environmental Management Systems

Six Sigma White Belt


Available upon request.

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